Troubleshoot BSOD

[JB007]

Hello,
This morning I got a BSOD
How can I find the reason of this BSOD ?
Windows 10 Pro / 2004 / 19041.508

 

[roger_m]

As long as Windows was able to save a crash dump file when computer crashed, then BlueScreenView will most likely be able to locate the cause of the crash.

Blue screen of death (STOP error) information in dump files.

Displays information about blue screen crashes occured on your system. (MiniDump Reader)

www.nirsoft.net

 

[harlan4096]

WhoCrashed Free: https://www.resplendence.com/download/whocrashedSetup.exe

 

[Viking]

What error code do you get with the BSOD ?

 

[JB007]

What error code do you get with the BSOD ?

Strange but none code

 

[Viking]

How about "critical error" ?

 

[JB007]

WhoCrashed Free: https://www.resplendence.com/download/whocrashedSetup.exe

Just tried "WhoCrashed" and it finds nothing

 

[harlan4096]

This is probably because a full memory dump in C:\Windows\MEMORY.DMP folder was not created, You must change settings to "Complete Memory Dump" for the next BSOD

 

[JB007]

This is probably because a full memory dump in C:\Windows\MEMORY.DMP folder was not created, You must change settings to "Complete Memory Dump" for the next BSOD

View attachment 246483

Thanks @harlan4096
I modified the settings and wait with faith the next BSOD

 

[Freud2004]

I know your PC is a DELL, but just in case;

To temporarily mitigate this problem, edit the device UEFI configuration (in the Security > Virtualization section) to disable Enhanced Windows Biometric Security. This change disables the restrictions that are enabled by the SDEV table and VBS.

https://support.microsoft.com/en-us...kpad-that-has-kb4568831-or-a-later-update-and

Stop error on Lenovo ThinkPad that has KB4568831 or a later update and Enhanced Windows Biometric Security enabled in UEFI
Applies to: Windows 10, version 2004, all editions

 

[Ink]

A link would have sufficed. @Freud2004

https://support.microsoft.com/en-us/help/4580649/stop-error-on-lenovo-thinkpad-that-has-kb4568831-or-a-later-update-and

 

[JB007]

I'm worried.
Today I got another BSOD on another system.
Fortunately "WhoCrashed" works.

 

[Freud2004]

You probably already google it, but this is a good page with recommendations for your error:

Fixed “Netio.sys” Blue Screen Errors on Windows 10 | SoftwareKeep

Getting "netio.sys" errors on Windows 10? Click here to fix this error using 5 methods to restore your system.

softwarekeep.com

 

[JB007]

You probably already google it, but this is a good page with recommendations for your error:

Fixed “Netio.sys” Blue Screen Errors on Windows 10 | SoftwareKeep

Getting "netio.sys" errors on Windows 10? Click here to fix this error using 5 methods to restore your system.

softwarekeep.com

Thanks @Freud2004
These 2 BSOD occured on 2 PC on which I recently (8 days ago) installed the trial version of "Zone Alarm Extreme Security".
Do you think that ZAES could have caused these 2 BSOD ?

 

[Gandalf_The_Grey]

Thanks @Freud2004
These 2 BSOD occured on 2 PC on which I recently (8 days ago) installed the trial version of "Zone Alarm Extreme Security".
Do you think that ZAES could have caused these 2 BSOD ?

Could be an option.
Because it's a trial I would uninstall ZoneAlarm and see if the BSOD's are over.

 

[Freud2004]

Thanks @Freud2004
These 2 BSOD occured on 2 PC on which I recently (8 days ago) installed the trial version of "Zone Alarm Extreme Security".
Do you think that ZAES could have caused these 2 BSOD ?

I don't know, but is one of the recommendations from the text.

I find this on the internet:

"I uninstalled Zone Alarm Free Firewall but did not "restart" immediately. I received the same stop/restart NETIO.SYS blue screen. The good news is after 2 days from restarting, no Blue Screens! "

 

[JB007]

Could be an option.
Because it's a trial I would uninstall ZoneAlarm and see if the BSOD's are over.

I don't know, but is one of the recommendations from the text.

I find this on the internet:

"I uninstalled Zone Alarm Free Firewall but did not "restart" immediately. I received the same stop/restart NETIO.SYS blue screen. The good news is after 2 days from restarting, no Blue Screens! "

Thanks @Gandalf_The_Grey and @Freud2004
On the other hand I have only 1 BSOD for 1 PC for 8 days........ (= 2 BSOD/2 PC/8 days).
@Gandalf_The_Grey , it is a trial but a stable version (15.8.125.18466) and not a beta.

 

[Gandalf_The_Grey]

@Gandalf_The_Grey , it is a trial but a stable version (15.8.125.18466) and not a beta.

I understand that. It's a trial of a stable version, but that stable version seems to cause issues on your systems.
Time to remove and try another security solution.
If you have no more BSOD's than ZoneAlarm was the culprit.

 

[JB007]

I understand that. It's a trial of a stable version, but that stable version seems to cause issues on your systems.
Time to remove and try another security solution.
If you have no more BSOD's than ZoneAlarm was the culprit.

I think you are right @Gandalf_The_Grey because before the installation of ZAES I never had BSOD on these 2 PC (7 years and 3 years).