Troubleshooting Cannot receive incoming emails anymore in Outlook.com

[Viking]

Describe the problem

Cannot receive incoming emails anymore

What have you tried?

Google search for a fix

Earlier in the week, I decided to change all my passwords. The only issue I have is that I cannot receive any emails in my
Microsoft Outlook.com (webmail) main account which I've had for about 25 years now. (not even in my junk/spam folder).
I have a few other email accounts: Protonmail, Ctemplar, Tutanota and another Outlook .com account which I can confirm that
I can receive those messages from, as well as send to. These are the only emails that I can receive.

I first became aware of the problem when I tried to access my My Malwarebyts acount, the verification code that is suppose to be sent to my email, never arrived.
Then I tried the same process with my other outlook.com email as I have tried their vpn (trial) on my test machine, and that worked.

I asked a couple friends who both have outlook.com accounts to send me something, but neither emails arrived. Although, I can send emails to them.

I googled the problem, but found not solution for a fix. I did not change any settings in my outlook account before or after the password change.

This only happened after I changed my password, I've changed it in the past before and had no problems.

So, in short, I can access my account, but unable to receive emails. (apart from my own various accounts).

Any help would be greatly appreciated, and hopefully a fix.

Thanks

 

[Venustus]

Have you tried this

12 Ways to Fix

Is your Microsoft Outlook not receiving emails or not sending emails? If yes, check this guide, as it lists 12 ways for Outlook not receiving emails.

repairit.wondershare.com

 

[Viking]

Yes @venustus , I have seen this video earlier today, but his suggestions don't apply to me

 

[Pat MacKnife]

Do you have any AV software installed ??

 

[Viking]

Do you have any AV software installed ??

Only Emsisoft Antimalware Home in real time + Win 10 Firewall. (firewall at default settings)

Almost forgot; Adguard for windows.

 

[CyberTech]

As you said decided to change all passwords, did you try different browser and device? then ask someone to send it to your email for test?

 

[Viking]

I tried wih my other laptop, but no luck.
My passwords are synced through my 3 devices - 2 laptops & mobile phone

 

[wat0114]

I know you mentioned only the passwords were changed, but maybe, somehow, the incoming mail server setting changed. Step 7 from the link shows this setting:

https://www.techsolutions.support.com/how-to/how-to-set-up-outlookcom-email-on-microsoft-outlook-13100

There are server port settings as well in step 10.

 

[Viking]

I am not very knowledgeable about pop & imap settings.
These are my settings, I have not altered them:

 

[Venustus]

Salisbury University Knowledge Base

kb.salisbury.edu

 

[Viking]

In relation to the link above:

I have no Sweep rules.
Forcused has always been turned off. If I enable it, Other appears, but there is nothing it it either.

 

[tsunami]

could it be that your email account was blacklisted? I'm not super knowledgeable about it but there are websites to check if your in a blacklist. i'd suggest you go to "My Microsoft Account" and at the bottom look for "Contact us" to report it to Microsoft Support so they can investigate.

 

[Viking]

I think the only way to fix this is to remove/re add my Microsoft account.
I have to watch through a few tutorials to get it right.

thanks for the suggestion @shmu26

 

[wat0114]

I think the only way to fix this is to remove/re add my Microsoft account.
I have to watch through a few tutorials to get it right.

thanks for the suggestion @shmu26

Good luck, hope it works for you.