Cannot run malwarebytes scan; internet not repsonding

[Jcornell16]

I had the Internet going for a good 10 minutes with no problems. But it's back to the same thing again. Word and Windows Live mail also won't open.

 

[Fiery]

Do you get any error messages when you try to open Word?

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

 

[Jcornell16]

No error messages for Word, just locks up. Windows Live won't open. I'll try the junk ware tool this morning, thanks.

 

[Jcornell16]

JRT.txt attached

 

[Jcornell16]

Just tried again & internet or anything else for that matter, won't open. Tried to insert the disc for Microsoft Money because it needed to be reinstalled & that won't work. Got as far as "open folders to view files", clicked that and nothing happened.

 

[Fiery]

Let's try this.

Download and Run Windows Repair (all in one)

Download Windows Repair (all in one)

• Install the program then run it.
• Go to step 2 and allow it to run Disc check by clicking Do It
• Go to step 3 and allow it to run SFC
• Go to start repairs tab and click start.
• Allow the program to create a system restore and backup registries when prompted.
• Check the box next to "Restart/Shutdown system when finished" and ensure all the boxes are checked along with the default checks
• Then click Start.

 

[Jcornell16]

After i clicked start repairs, is it normal that the first of 41 repairs takes 35 minutes? Or is my computer stalled again?

 

[Fiery]

I don't think it should take that long. Are you doing the repair in normal mode? If so, try to do it in safe mode

 

[Jcornell16]

I was trying in normal mode.....I thought something said it couldn't do what it needed to in safe mode. I will try it again. I left it alone for awhile, about 2 hours. When I came home it had shut itself down. Just booted up in normal mode and this popped up.....said Windows recovered from am unexpected shutdown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F2CE30
BCP3: FFFFF80000B9C518
BCP4: FFFFFA800776ECF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\051113-22432-01.dmp
C:\Users\Bobnjill\AppData\Local\Temp\WER-85940-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Fiery]

Hmmm I think your best course of action would be to reformat your PC as that would be the fastest way to resolve your issues.

 

[Jcornell16]

I think we have good news! I left the Windows Repair run when I went to bed last night. When I got up my computer had been restarted. I logged in and I've been using it without ANY issues for almost an hour now! I ran a MalwareBytes scan to see if it worked, and it was successful. Did a few things in Word, opened Windows Live and pulled in about 500 messages from the last week. And now I've been online for a half hour with zero problems.

 

[Jcornell16]

Going on 2 hours now.....still no issues

 

[Fiery]

Good to hear!

Keep me posted

 

[Jcornell16]

Thank you so very much for your assistance in removing this virus. I genuinely appreciate everything!

 

[Fiery]

If you are no longer experiencing any other issues, your PC is now clean!

Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

Also, open adwCleaner and click Uninstall

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Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

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Keep your system updated
Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:

• Download and install Update Checker. It will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

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I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 8 Free Antivirus
• Avira AntiVir Personal
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.

• Online Armor
• Comodo Firewall - If you are an advance user
• ZoneAlarm Free Firewall
• PC Tool Firewall Plus

Other steps that you may want to do to further protect your system/files:

• Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
• Backup important files regulary to an external hard-drive or USB

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.

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Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

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Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
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