Can't access certain folders, Can't refresh windows OS either

[Jaye]

Everything ran normally!

 

[TwinHeadedEagle]

Can you now try to run MBAR?

 

[Jaye]

Mbar did not run (i tried the exe file and the cmd file)

 

[TwinHeadedEagle]

We'll need to remove this malware from recovery environment.



Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Click Start and while holding Shift key on your keyboard click Power --> Restart.

Note: It is important that you keep Shift key pressed while doing this or it won't work.​

• Now you should get a window like this where you need to click Troubleshoot.

• In the next window, click Advanced options and select Command Prompt.
• Now you should log in into your account and after that Command Promptwindow.

Access the notepad and identify your USB drive

In the Command Prompt please type in:

notepad

and press Enter.

• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.

Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:

• Type in e:\frst64.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.

 

[Jaye]

I attempted to boot how you said several times but it only restarts as normal.

 

[TwinHeadedEagle]

Can you run FRST one more time and post me scan reports, I want to check something.

 

[Jaye]

Here are the scan and fix logs

 

[TwinHeadedEagle]

Can you now run MBAR?

 

[Jaye]

No MBAR still shows the same missing driver error as before