Need Help Can't install/uninstall Adguard desktop

Discussion in 'Troubleshooting Software - Questions and Help!' started by juhful, May 19, 2017.

  1. juhful

    juhful Level 12

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    Date of initial issues:
    5/19/2017
    Steps taken to resolve, but unsuccessful?:
    I have tried several uninstaller programs, none work
    Operating System:
    Windows 10 Education Creators Update
    List current issues or symptoms:
    Can't find Adguard in application list , task manager showed running but no gui.
    OS Architecture:
    64-bit
    I had uninstalled Adguard awhile back and tried to reinstall today. The installation went very quick, too quick then I couldn't find it anywhere, not showing up in start menu, nothing on the taskbar, and I can't find a Adguard folder in programs folder. Adguard is listed in App Falcon, Geek uninstaller and Wise Program uninstaller. When using these the Adguard uninstaller never starts, it goes straight to the scan for leftover files, I remove them and Adguard is no longer listed in the apps list of the uninstaller. When I try to reinstall, the setup starts and goes very fast, then nothing, no gui, not listed on start menu and no folder? I tried the Adguard Uninstall Utility and the gui never starts but task manager shows the utility running with 20% cpu but it never does anything, will stay at 20% and never show the gui.Any help would be appreciated, thanks.
     
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  2. LanDude

    LanDude Level 8

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    From task manager jump to the folder of AG. You can find the icon and send it to desktop. See if you can open the gui.If you cant terminate the process and reboot and try again to open the gui.If you want from the AG folder start the uninstaller, it will ask you if you want to delete the current settings or something like that, choose it. Reboot and search for the AG folder. If you find delete it, run ccleaner, reboot, run ccleaner. Install AG, reboot and see if the problem is fixed.

    Edited.
     
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  3. juhful

    juhful Level 12

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    Adguard is not showing up in task manager now, it's listed among installed apps in the unistaller utilities but not running, no folder anywhere.
     
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  4. LanDude

    LanDude Level 8

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    Can you see if it starts up from the task manager? If not reboot. See if it is running or if it can be seen in the uninstaller utilites. Clean the registry with ccleaner. Reboot. Check again. Start the uninstaller/installer of AG
     
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  5. juhful

    juhful Level 12

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    Ok, Adguard is running, it seems there was a conflict with one of the uninstaller apps. The issue now is no gui, process is running, adguard symbol on the browser, just no gui, I want to input a license. Also Adguard is using a constant 20% cpu.
     
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  6. LanDude

    LanDude Level 8

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    Jump to AG folder from task manager. Search for the AG icon of the folder and right click, send it to desktop. Open it as administrator.
     
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  7. juhful

    juhful Level 12

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    It just opens another process, no gui and still using 20% cpu
     
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  8. juhful

    juhful Level 12

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    Adguard now is not listed in any uninstallers? It's running though? Crazy!
     
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  9. Winter Soldier

    Winter Soldier Level 22

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    I think you should install Everything Search.
    Restart the PC in safe mode, start Everything, and search for "adguard" references, deleting everything, reboot.
    Dirty way, but at this point.

    voidtools
     
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  10. juhful

    juhful Level 12

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    Did that, 6 objects can't be deleted due to permissions
     
  11. mekelek

    mekelek Level 5

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    look for the adguard service and stop it
     
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  12. Winter Soldier

    Winter Soldier Level 22

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    Are you in safe mode ?
     
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  13. juhful

    juhful Level 12

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    Yes I was, at this point I'm ready to reset Windows
     
  14. LanDude

    LanDude Level 8

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  15. Winter Soldier

    Winter Soldier Level 22

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    If you have a recent system image, this can be a quick solution if @LanDude tip does not work.
    I restore my PC using Macrium for less serious situations :D
     
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  16. BoraMurdar

    BoraMurdar Super Moderator
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    Boot in safe mode and delete leftovers or locked files. Try portable version of Everything to locate the file's path Downloads - voidtools
    Or boot from some recovery environment (WinPe, Live Linux distro) and delete locked files directly.

    Probably the most powerful uninstall tool is BC Uninstaller, you can try it Bulk Crap Uninstaller
     
  17. juhful

    juhful Level 12

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    All traces of Adguard were finally removed thanks to BC Uninstaller, search everything found nothing, reinstalled Adguard, 2 processes running, one using no cpu the other a constant 20%. There is no way to open the GUI. I see the Adguard logo on the bottom of my browser so I know it's working, I can click it and get the assistant but no main GUI to enter the license?
     
  18. Winter Soldier

    Winter Soldier Level 22

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    Which security app you're running?
    Thinking of some conflict.
     
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  19. juhful

    juhful Level 12

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    Bitdefender free, HitmanPro.Alert, Voodoo Shield Free
     
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  20. Winter Soldier

    Winter Soldier Level 22

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    Try uninstall Hitman Pro Alert
     
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