cloud protection not working

[shmu26]

error message: Kaspersky Security Network is currently not available

but my internet connection is working properly, and I have no other security software installed.

 

[safe1st]

Try restart your system first, and let see what happen
Post it here after that

 

[shmu26]

restarted a few times, same problem...

 

[harlan4096]

Are You using some kind of VPN?.

 

[shmu26]

nope

 

[safe1st]

Then try reinstalling your Kaspersky, hopefully it work

 

[shmu26]

but I just installed it now.

 

[harlan4096]

Which version of KIS?.

Your best bet is to post Your issue in Kaspersky Support Forum, attaching Your GSI Report

 

[shukla44]

I had the same problem, sometimes it does that. Mine got fixed by updating the database manually. Try updating your database, checking again if it started working?

 

[shmu26]

tried it, still not working

 

[shukla44]

Then your best bet is try what @harlan4096 suggested in his previous post.

 

[shmu26]

BTW
is the kaspersky cloud protection worth fussing over, or maybe it's not really so important?
KTS 2016
win10 pro x64

 

[safe1st]

kaspersky cloud protection is important too

Kaspersky Security Network can be disconnected by the following reasons

This link What is the Cloud protection button in the main window of Kaspersky Anti-Virus 2012?
Read that, the reasons

 

[shmu26]

I opened an issue with kaspersky support, but I just thought of something: my ISP does a lot of screening. It's sort of like family protection, but at the ISP level. maybe there is something they are doing that blocks KSN.

 

[Mihir :-)]

The problem is in KSN.The KIS stuck at 13 hours ago sync.

 

[jamescv7]

That issue from KSN is a common on few users affect isolated and likely better report to them by providing the GSI as mentioned above.

 

[shmu26]

right. I reported. but they don't answer.