Solved COMPUTRE SLOW ISSUE!

Filip · May 13, 2015

There is also a FRST text file called " Main ", should I upload that as well?

My PC is so GOD DAMN SLOW and THE PC CASE IS MAKING BZZZZZZZZZZZZZZZZZZZZZ SOUNDS WHEN WORKING AND I CLEANED IT WITH AN AIR CONDITIONER BEFORE.

My friend told me this is the best forum for removing malware/spyware/adware/viruses/trojans/worms because it has professional staff like some kid named TwinEagle or something like that.

P.S. I apologize for my temper and rage but I'm really angry with it.

PLEASE HELP!!!

Regards,

Filip.

Filip · May 13, 2015

Yeah we are older men and we are probably older than you my dear friend, yep judging by your name it must be you.

Can you assist me, almighty professional MalwareTips Staff Member? =)

Filip · May 13, 2015

Bump, sir can you help? :O

Ink · May 13, 2015

@Filip
Foul Language removed from Thread Title. Please respect all members and Staff.

You can read the Forum Rules here: http://malwaretips.com/pages/rules/

TwinHeadedEagle · May 13, 2015

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

Right-click on

icon and select

Run as Administrator to start the tool.
Wait patiently until the main console will appear, it may take a minute or two.

In the main box please paste in the following script:

Code:

createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b

Make sure that Scan All Users option is checked.
Push Run Script and wait patiently. The scan may take a couple of minutes.
When the scan completes, a zoek-results logfile should open in notepad.
If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

Filip · May 13, 2015

Hi, I can't upload the file.

It keeps saying:
" The following error occurred
The uploaded file is empty. "

I even renamed the text file but still nothing, anyway copying it here.

Oh I managed to upload them by putting them from my Desktop to a newly created Folder. ^_^

Before I registered to this forum I ran an Avira System Scan and a Malwarebytes Threat Scan.

I couldn't find the Avira Report File anyways copying it here.

Free Antivirus
Report file date: Wednesday, May 13, 2015 18:14

The program is running as an unrestricted full version.
Online services are available.

Licensee : Avira Antivirus Free
Serial number : 0000149996-AVHOE-0000001
Platform : Windows 7 Ultimate
Windows version : (Service Pack 1) [6.1.7601]
Boot mode : Normally booted
Username : SYSTEM
Computer name : USER799-PC

Version information:
BUILD.DAT : 15.0.9.504 94784 Bytes 3/24/2015 14:59:00
AVSCAN.EXE : 15.0.9.504 1027528 Bytes 4/1/2015 09:21:03
AVSCANRC.DLL : 15.0.9.460 54064 Bytes 4/1/2015 09:21:03
LUKE.DLL : 15.0.9.460 60664 Bytes 4/1/2015 09:21:31
AVSCPLR.DLL : 15.0.9.460 95536 Bytes 4/1/2015 09:21:04
REPAIR.DLL : 15.0.9.504 374064 Bytes 4/1/2015 09:21:02
REPAIR.RDF : 1.0.7.88 888882 Bytes 5/8/2015 22:28:25
AVREG.DLL : 15.0.9.460 273712 Bytes 4/1/2015 09:21:01
AVLODE.DLL : 15.0.9.504 596272 Bytes 4/1/2015 09:20:59
AVLODE.RDF : 14.0.4.70 79227 Bytes 5/8/2015 22:27:54
XBV00019.VDF : 8.11.165.190 2048 Bytes 8/7/2014 16:19:38
XBV00020.VDF : 8.11.165.190 2048 Bytes 8/7/2014 16:19:38
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XBV00002.VDF : 7.11.80.60 2751488 Bytes 5/28/2013 09:41:38
XBV00003.VDF : 7.11.85.214 2162688 Bytes 6/21/2013 09:41:38
XBV00004.VDF : 7.11.91.176 3903488 Bytes 7/23/2013 09:41:38
XBV00005.VDF : 7.11.98.186 6822912 Bytes 8/29/2013 09:41:38
XBV00006.VDF : 7.11.139.38 15708672 Bytes 3/27/2014 02:54:17
XBV00007.VDF : 7.11.152.100 4193792 Bytes 6/2/2014 12:18:20
XBV00008.VDF : 8.11.165.192 4251136 Bytes 8/7/2014 16:19:37
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XBV00010.VDF : 8.11.178.32 1581056 Bytes 10/14/2014 17:15:35
XBV00011.VDF : 8.11.184.50 2178560 Bytes 11/11/2014 19:39:10
XBV00012.VDF : 8.11.190.32 1876992 Bytes 12/3/2014 17:17:35
XBV00013.VDF : 8.11.201.28 2973696 Bytes 1/14/2015 15:05:20
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XBV00146.VDF : 8.11.229.72 9216 Bytes 5/6/2015 22:27:57
XBV00147.VDF : 8.11.229.74 20992 Bytes 5/6/2015 22:27:57
XBV00148.VDF : 8.11.229.76 7168 Bytes 5/6/2015 22:27:57
XBV00149.VDF : 8.11.229.78 2048 Bytes 5/6/2015 22:27:57
XBV00150.VDF : 8.11.229.82 2048 Bytes 5/6/2015 22:27:57
XBV00151.VDF : 8.11.229.84 52736 Bytes 5/6/2015 22:27:57
XBV00152.VDF : 8.11.229.86 2048 Bytes 5/6/2015 22:27:57
XBV00153.VDF : 8.11.229.88 63488 Bytes 5/6/2015 22:27:57
XBV00154.VDF : 8.11.229.98 18944 Bytes 5/6/2015 22:27:58
XBV00155.VDF : 8.11.229.108 2048 Bytes 5/6/2015 22:27:58
XBV00156.VDF : 8.11.229.118 2560 Bytes 5/6/2015 22:27:58
XBV00157.VDF : 8.11.229.128 3584 Bytes 5/6/2015 22:27:58
XBV00158.VDF : 8.11.229.138 4608 Bytes 5/6/2015 22:27:58
XBV00159.VDF : 8.11.229.150 10752 Bytes 5/6/2015 22:27:58
XBV00160.VDF : 8.11.229.152 15872 Bytes 5/7/2015 22:27:58
XBV00161.VDF : 8.11.229.156 29184 Bytes 5/7/2015 22:27:58
XBV00162.VDF : 8.11.229.158 7168 Bytes 5/7/2015 22:27:58
XBV00163.VDF : 8.11.229.160 2048 Bytes 5/7/2015 22:27:58
XBV00164.VDF : 8.11.229.162 10752 Bytes 5/7/2015 22:27:58
XBV00165.VDF : 8.11.229.164 2048 Bytes 5/7/2015 22:27:58
XBV00166.VDF : 8.11.229.166 2048 Bytes 5/7/2015 22:27:58
XBV00167.VDF : 8.11.229.170 37888 Bytes 5/7/2015 22:27:58
XBV00168.VDF : 8.11.229.174 41984 Bytes 5/7/2015 22:27:59
XBV00169.VDF : 8.11.229.176 2048 Bytes 5/7/2015 22:27:59
XBV00170.VDF : 8.11.229.184 20992 Bytes 5/7/2015 22:27:59
XBV00171.VDF : 8.11.229.188 22016 Bytes 5/8/2015 22:27:59
XBV00172.VDF : 8.11.229.190 29696 Bytes 5/8/2015 22:27:59
XBV00173.VDF : 8.11.229.192 19968 Bytes 5/8/2015 22:27:59
XBV00174.VDF : 8.11.229.206 15360 Bytes 5/8/2015 22:27:59
XBV00175.VDF : 8.11.229.214 6656 Bytes 5/8/2015 22:27:59
LOCAL000.VDF : 8.11.229.214 129417728 Bytes 5/8/2015 22:28:38
Engine version : 8.3.30.28
AEVDF.DLL : 8.3.1.6 133992 Bytes 8/20/2014 23:45:23
AESCRIPT.DLL : 8.2.2.62 567208 Bytes 4/16/2015 14:14:52
AESCN.DLL : 8.3.2.2 139456 Bytes 7/21/2014 11:35:57
AESBX.DLL : 8.2.20.34 1615784 Bytes 3/4/2015 14:27:52
AERDL.DLL : 8.2.1.20 731040 Bytes 2/11/2015 22:15:12
AEPACK.DLL : 8.4.0.62 793456 Bytes 2/21/2015 14:34:44
AEOFFICE.DLL : 8.3.1.22 363376 Bytes 5/2/2015 16:01:21
AEMOBILE.DLL : 8.1.7.2 281720 Bytes 5/2/2015 16:01:21
AEHEUR.DLL : 8.1.4.1668 8289136 Bytes 5/2/2015 16:01:21
AEHELP.DLL : 8.3.2.0 281456 Bytes 3/19/2015 18:05:59
AEGEN.DLL : 8.1.7.40 456608 Bytes 12/19/2014 16:52:32
AEEXP.DLL : 8.4.2.82 260968 Bytes 4/10/2015 09:08:30
AEEMU.DLL : 8.1.3.4 399264 Bytes 8/7/2014 16:19:30
AEDROID.DLL : 8.4.3.116 1050536 Bytes 3/10/2015 14:22:43
AECORE.DLL : 8.3.4.0 243624 Bytes 12/19/2014 16:52:32
AEBB.DLL : 8.1.2.0 60448 Bytes 8/7/2014 16:19:29
AVWINLL.DLL : 15.0.9.460 26872 Bytes 4/1/2015 09:20:54
AVPREF.DLL : 15.0.9.460 52984 Bytes 4/1/2015 09:21:01
AVREP.DLL : 15.0.9.460 220464 Bytes 4/1/2015 09:21:02
AVARKT.DLL : 15.0.9.460 228088 Bytes 4/1/2015 09:20:55
AVEVTLOG.DLL : 15.0.9.460 193328 Bytes 4/1/2015 09:20:57
SQLITE3.DLL : 15.0.9.460 455472 Bytes 4/1/2015 09:21:36
AVSMTP.DLL : 15.0.9.460 79096 Bytes 4/1/2015 09:21:04
NETNT.DLL : 15.0.9.460 15152 Bytes 4/1/2015 09:21:32
CommonImageRc.dll: 15.0.9.460 4355376 Bytes 4/1/2015 09:20:54
CommonTextRc.DLL: 15.0.9.476 71416 Bytes 4/1/2015 09:20:54

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: C:\Program Files (x86)\Avira\AntiVir Desktop\sysscan.avp
Reporting...........................: default
Primary action......................: Interactive
Secondary action....................: Ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, D:,
Process scan........................: on
Extended process scan...............: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Limit recursion depth...............: 20
Smart extensions....................: on
Macrovirus heuristic................: on
File heuristic......................: extended

Start of the scan: Wednesday, May 13, 2015 18:14

Start scanning boot sectors:
Boot sector 'HDD0(C:, D

'
[INFO] No virus was found!

Starting search for hidden objects.

The scan of running processes will be started:
Scan process 'svchost.exe' - '52' Module(s) have been scanned
Scan process 'nvvsvc.exe' - '35' Module(s) have been scanned
Scan process 'nvSCPAPISvr.exe' - '34' Module(s) have been scanned
Scan process 'svchost.exe' - '34' Module(s) have been scanned
Scan process 'svchost.exe' - '98' Module(s) have been scanned
Scan process 'svchost.exe' - '107' Module(s) have been scanned
Scan process 'svchost.exe' - '84' Module(s) have been scanned
Scan process 'svchost.exe' - '141' Module(s) have been scanned
Scan process 'svchost.exe' - '38' Module(s) have been scanned
Scan process 'svchost.exe' - '73' Module(s) have been scanned
Scan process 'sched.exe' - '77' Module(s) have been scanned
Scan process 'svchost.exe' - '63' Module(s) have been scanned
Scan process 'armsvc.exe' - '28' Module(s) have been scanned
Scan process 'avguard.exe' - '145' Module(s) have been scanned
Scan process 'svchost.exe' - '60' Module(s) have been scanned
Scan process 'GfExperienceService.exe' - '31' Module(s) have been scanned
Scan process 'HeciServer.exe' - '27' Module(s) have been scanned
Scan process 'jhi_service.exe' - '37' Module(s) have been scanned
Scan process 'MDM.EXE' - '31' Module(s) have been scanned
Scan process 'NvNetworkService.exe' - '37' Module(s) have been scanned
Scan process 'nvstreamsvc.exe' - '63' Module(s) have been scanned
Scan process 'SpeedifyService.exe' - '41' Module(s) have been scanned
Scan process 'switchd.exe' - '58' Module(s) have been scanned
Scan process 'conhost.exe' - '16' Module(s) have been scanned
Scan process 'svchost.exe' - '35' Module(s) have been scanned
Scan process 'viakaraokesrv.exe' - '24' Module(s) have been scanned
Scan process 'WLIDSVC.EXE' - '74' Module(s) have been scanned
Scan process 'Avira.OE.ServiceHost.exe' - '127' Module(s) have been scanned
Scan process 'WLIDSvcM.exe' - '17' Module(s) have been scanned
Scan process 'nvstreamsvc.exe' - '52' Module(s) have been scanned
Scan process 'conhost.exe' - '16' Module(s) have been scanned
Scan process 'avshadow.exe' - '29' Module(s) have been scanned
Scan process 'svchost.exe' - '37' Module(s) have been scanned
Scan process 'mscorsvw.exe' - '43' Module(s) have been scanned
Scan process 'mscorsvw.exe' - '39' Module(s) have been scanned
Scan process 'LogonUI.exe' - '70' Module(s) have been scanned
Scan process 'nvxdsync.exe' - '54' Module(s) have been scanned
Scan process 'nvvsvc.exe' - '47' Module(s) have been scanned
Scan process 'nvstreamsvc.exe' - '73' Module(s) have been scanned
Scan process 'conhost.exe' - '20' Module(s) have been scanned
Scan process 'Dwm.exe' - '41' Module(s) have been scanned
Scan process 'Explorer.EXE' - '190' Module(s) have been scanned
Scan process 'NvBackend.exe' - '69' Module(s) have been scanned
Scan process 'DrvUpdater.exe' - '45' Module(s) have been scanned
Scan process 'nvtray.exe' - '53' Module(s) have been scanned
Scan process 'VDeck.exe' - '60' Module(s) have been scanned
Scan process 'avgnt.exe' - '110' Module(s) have been scanned
Scan process 'svchost.exe' - '60' Module(s) have been scanned
Scan process 'svchost.exe' - '59' Module(s) have been scanned
Scan process 'wmpnetwk.exe' - '119' Module(s) have been scanned
Scan process 'DllHost.exe' - '45' Module(s) have been scanned
Scan process 'Avira.OE.Systray.exe' - '146' Module(s) have been scanned
Scan process 'GoogleUpdate.exe' - '60' Module(s) have been scanned
Scan process 'LMS.exe' - '33' Module(s) have been scanned
Scan process 'DllHost.exe' - '41' Module(s) have been scanned
Scan process 'UNS.exe' - '64' Module(s) have been scanned
Scan process 'chrome.exe' - '119' Module(s) have been scanned
Scan process 'chrome.exe' - '63' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'avcenter.exe' - '135' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'avscan.exe' - '123' Module(s) have been scanned
Scan process 'vssvc.exe' - '47' Module(s) have been scanned
Scan process 'svchost.exe' - '28' Module(s) have been scanned
Scan process 'GoogleUpdate.exe' - '65' Module(s) have been scanned
Scan process 'GoogleUpdate.exe' - '87' Module(s) have been scanned
Scan process '42.0.2311.152_42.0.2311.135_chrome_updater.exe' - '23' Module(s) have been scanned
Scan process 'setup.exe' - '53' Module(s) have been scanned
Scan process 'chrome.exe' - '52' Module(s) have been scanned
Scan process 'smss.exe' - '2' Module(s) have been scanned
Scan process 'csrss.exe' - '18' Module(s) have been scanned
Scan process 'wininit.exe' - '26' Module(s) have been scanned
Scan process 'csrss.exe' - '18' Module(s) have been scanned
Scan process 'winlogon.exe' - '30' Module(s) have been scanned
Scan process 'services.exe' - '33' Module(s) have been scanned
Scan process 'lsass.exe' - '69' Module(s) have been scanned
Scan process 'lsm.exe' - '16' Module(s) have been scanned

Starting to scan executable files (registry):
The registry was scanned ( '5421' files ).

Starting the file scan:

Begin scan in 'C:\'
C:\AdwCleaner\Quarantine\C\Users\User799\AppData\Roaming\Mozilla\Firefox\Profiles\m09wez89.default\Extensions\aasoyicsth@fc-eooe.edu\content\bg.js.vir
[DETECTION] Contains virus patterns of Adware ADWARE/MultiPlug.PU
Begin scan in 'D:\'

Beginning disinfection:
C:\AdwCleaner\Quarantine\C\Users\User799\AppData\Roaming\Mozilla\Firefox\Profiles\m09wez89.default\Extensions\aasoyicsth@fc-eooe.edu\content\bg.js.vir
[DETECTION] Contains virus patterns of Adware ADWARE/MultiPlug.PU
[NOTE] The file was moved to the quarantine directory under the name '50672b8e.qua'!

End of the scan: Wednesday, May 13, 2015 19:53
Used time: 1:38:21 Hour(s)

The scan has been done completely.

49866 Scanned directories
1727042 Files were scanned
1 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 Files were deleted
0 Viruses and unwanted programs were repaired
1 Files were moved to quarantine
0 Files were renamed
0 Files cannot be scanned
1727041 Files not concerned
11150 Archives were scanned
0 Warnings
1 Notes
1052976 Objects were scanned with rootkit scan
0 Hidden objects were found

Filip · May 13, 2015

The only virus Avira found is named: " ADWARE/MultiPlug.PU "

The only viruses Malwarebytes found are named: "
PUP.Optional.MindSpark.A, C:\Users\User799\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_filesharefanatic.dl.myway.com_0.localstorage, , [0d1c286b07836bcb044b5a10ad58e719],
PUP.Optional.MindSpark.A, C:\Users\User799\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_filesharefanatic.dl.myway.com_0.localstorage-journal, , [1e0bb0e3ec9e2a0cfd529fcb65a043bd], "

TwinHeadedEagle · May 13, 2015

Uninstall Chrome

Export your bookmarks
https://support.google.com/chrome/answer/96816?hl=en

Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.

Click Start, copy in search %LOCALAPPDATA%\ and remove folder Google

Download Chrome
https://www.google.com/intl/en/chrome/browser/desktop/

Filip · May 13, 2015

OK done, however when uninstalling Google Chrome I didn't get or receive any message like you typed: " Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox. "

^ There wasn't any of that.

I just double-click Google Chrome and it uninstalled itself in a minute or so.

I removed the Google folder and I installed Chrome again.

However PUP means Potentially Unwanted Program, wasn't that some PUP Cookie from my Google Chrome?

Malwarebytes deleted the two files anyway.

OK so what's next?

Filip · May 13, 2015

Another note which I forgot to add, my PC Case makes a lot of BUZZING SOUNDS when turned on, I was told that's from the dust, however I cleaned the PC case inside recently with an air compressor, just like in this picture http://megatyre.co.nz/content/wp-content/uploads/2010/10/Air-Compressor.jpg not exactly the same like in the picture but big sized like that one.

Any help with it?
As you saw from the files my PC Configuration is a gaming one, my PC is gaming one, which I paid around ~800 euros for it on 12/20/2012.

End of 2012 that is.

My PC is way faster after I ran " Zoek ".

Faster PC ✓
Faster boot time ✓
Faster turn on time ✓
Faster restart ✓
Faster response rate ✓
Opens files/folders more quickly than before ✓
Has less delay ✓

But I'm still missing that speed when I first bought it, It's just not like it.

One more question which I totally forgot to ask.

When I first ran the " FRST64 " tool after the scan finished I didn't click the Fix button after, I just closed the window by clicking X and then I uploaded the file here, because http://malwaretips.com/threads/preparation-guide-before-requesting-malware-removal-help.20334/ in the guide you didn't mention anywhere that we should click Fix after the scan finished.

Did I do correct by not clicking Fix or I did wrong?

TwinHeadedEagle · May 14, 2015

I am not sure I can help you with buzzing sounds. About speed, maybe you should reinstall your system or add SSD.

Anything else I can help with?

Filip · May 14, 2015

TwinHeadedEagle said:
I am not sure I can help you with buzzing sounds. About speed, maybe you should reinstall your system or add SSD.

Anything else I can help with?

You didn't answer my questions above man.

What is the cause, the problem so that the PC Case making buzzing sounds?

Logically it is from the dust inside when you work with it, but as I told you I already cleaned it MANUALLY and STEP BY STEP with an air compressor, any solution?

Also you didn't answer me about the PUP's and FRST Fix thing?

TwinHeadedEagle · May 14, 2015

Sorry.

Yes, these PUPs that were detected by MalwareBytes should be gone now with new Chrome. Chrome Preferences file was altered, it is not a big deal.

There was no need to Fix with FRST.

About buzzing I don't know what could this be, it could be anything, fan, hard drive, coil vhine.

Filip · May 14, 2015

So what Is your suggestion about this?

Should I take it back to the guy which I bought the PC so he can clean it?

I still have my warranty, It's for 5 years so It's still active.

Anyway my computer seems to be fine by the programs you told me to scan it, right?

No viruses, no serious damage right?

I just know that I never cleaned the Temp folder, the temporary files in it, maybe that's why was so slow.

Now it's faster but not the faster I wanted to.

Anyway's good job.

TwinHeadedEagle · May 14, 2015

Yes, it is malware clean.

My hands are tied now, you need to take it to someone who can take a look.

Filip · May 14, 2015

OK this can be solved or closed I guess...

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Solved COMPUTRE SLOW ISSUE!

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