AV-Comparatives Consumer Real-World Protection Test February-May 2021

[JB007]

JB007,​

is mrg-effitas still getting blocked by Bitdefender? Last night I submitted the false positive report to them but surprisingly they said they were not able to reproduce it on their end and asked for a screenshot of the detection. I did that and since then I've received no further reply from them. It's weird. But can you check again?
I have to add that this was their Enterprise submission portal so they tested it on their Enterprise (Gravity Zone) product. So the problem probably for some reason happens on the home users version only.
Edit: I understand what they meant by "The URL is not blocked".
It means the site specifically is not blocked by their database. So probably Bitdefender is falsely detecting some sort of malicious javascript or something similar like that on the website and blocking it entirely.
View attachment 259531

The mrg effitas site is still blocked by my BD

 

[SeriousHoax]

The mrg effitas site is still blocked by my BD
View attachment 259537

Okay so just what I suspected. It's detecting a malicious javascript on the site. Looks like a heuristic detection and pretty sure it's a false positive. We'll have to wait till they fix it.

 

[Game Of Thrones]

I just submitted this false positive to Bitdefender support: Sample Upload - Bitdefender Consumer Support Center

don't like to hijack this thread but fun part is still it gets blocked!!! after nearly a week. really low response time from Bitdefender. but there is another aspect maybe they are right and there is a problem in MRG site. I use Bitdefender on my own laptop and cellphone (we have 12 system in our home different security products some with Kaspersky which doesn't block) and it still blocks this site. since the detection is based on heuristics the possibility of it false positive is much higher.

edit: I think mrg is a well known test site , being blocked by Bitdefender after all this time seems some thing maybe are not right in mrg site too.they should have see this by now.

 

[JB007]

Okay so just what I suspected. It's detecting a malicious javascript on the site. Looks like a heuristic detection and pretty sure it's a false positive. We'll have to wait till they fix it.

Hello,
Just for fun, the page is still blocked by BD
But the threat name is a little different (the numbaers)...

 

[SeriousHoax]

Hello,
Just for fun, the page is still blocked by BD
But the threat name is a little different (the numbaers)...
View attachment 260493View attachment 260494

 

[SeriousHoax]

Hello,
Just for fun, the page is still blocked by BD
But the threat name is a little different (the numbaers)...
View attachment 260493View attachment 260494

Update:
Finally, I have managed to make them remove the detection successfully. This was a really weird case.
I submitted them again and they said they analyzed it and the detection is correct, so it will remain. Then I wrote something back and this time they replied that it's indeed a false positive, so it will be removed. Hehe, funny.
Then after asking, they also told me which particular update removed the detection. So it should be good now. Let me know if you can check.

 

[JB007]

Update:
Finally, I have managed to make them remove the detection successfully. This was a really weird case.
I submitted them again and they said they analyzed it and the detection is correct, so it will remain. Then I wrote something back and this time they replied that it's indeed a false positive, so it will be removed. Hehe, funny.
Then after asking, they also told me which particular update removed the detection. So it should be good now. Let me know if you can check.
View attachment 260921View attachment 260922View attachment 260923View attachment 260924View attachment 260925

Thanks @SeriousHoax for your great job
Bitdefender support (home) never answer to me
Just checked and the correction is fine, I can access to MRG Effitas

 

[mlnevese]

Hello,
I just tried your link for mrg-effitas and it was blocked by Bitdefender

View attachment 259501

View attachment 259502

No problems here with Bitdefender Total Security.

 

[SeriousHoax]

Thanks @SeriousHoax for your great job
Bitdefender support (home) never answer to me
Just checked and the correction is fine, I can access to MRG Effitas
View attachment 260927

Great Yeah BD's support for home products is pretty bad. Luckily, anyone can still report issues to them using the business submission portal.

 

[JB007]

Great Yeah BD's support for home products is pretty bad. Luckily, anyone can still report issues to them using the business submission portal.

Thanks, good to know! And they never control if you are a real business user? They ask what is the software used...?

 

[SeriousHoax]

Thanks, good to know! And they never control if you are a real business user? They ask what is the software used...?

They don't. Just select a product on the list. I choose the first one. BTW, this is just for malware submission & false positives.

https://www.bitdefender.com/business/submit/