There a a couple of different ways to do this, depending on what exactly you are trying to accomplish. For example, if you disable the "Enable balloon notification and user prompts" option, then CyberLock should only flash the Desktop Shield Gadget to let the user know why something is being blocked, but it should not display the user prompt. If it is, please let me know exactly how you are getting the user prompt to show, that way we can make it so that the user prompt does not show when that option is disabled. I just tested and it is working great for me, so you must be doing something different than I am that is causing the user prompt to show. Once we figure that out, it will be a super easy fix.
Then there is also a different option that blocks all new non-whitelisted items, and shows the user prompt, and if the user clicks Allow, then it sends the request to the Web Management Console so the Admin can allow the item if needed. This option is under the Web Management tab / Require admin approval before letting the user allow new, non-whitelisted files (disables left click of CyberLock).
Our prompts are designed so that most users are perfectly safe when responding to one of our user prompts. For example, if the user tries to allow a file that is Not Safe, it will as them twice before allowing. This works great for all users except super happy clickers, and for these users, the feature in the Web Management tab described above is usually the best solution.
But that is why we have several different options... there is no one right way to handle user prompts, so CyberLock provides as many options as possible to fit as many use cases as possible.
Please let me know how you are getting the user prompt to appear when the "Enable balloon notification and user prompts" option is disabled, or please post or email me a screenshot and we will figure it, thank you!