How'd you know? Only exceptionaly good next-class support I have seen so far among other AV companies is Emsisofts and few others. But it's not big companies.
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Delete From Quarantine In Cylance?
- Thread starter Cortex
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Please provide comments and solutions that are helpful to the author of this topic.
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My crystal ball told me...
Even high-paid support is one with high-turnover. People don't stick around in support - and that is how support is greatly improved - by getting them to stay. But people don't want to stay and put up with all the hassles and stresses of a support position. Support is a ticket up out of the pit or out the door. It's not a long-term career choice for most people in the industry.
Support is NEVER a long term as you said.
Our Helpdesk guys never last more than 3 years and they are either out, or moved into L1 and getting Certifications. Figure a guy in basic newb helpdesk support makes $35,000-$42,000 a year. NSE L1 Support Engineer (the next step up for that helpdesk dude) is getting in the $50,000-$70,000 range starting pay with good benefits. Seasoned engineers $80,000-$125,000 range with lots of benefits and company car. The helpdesk pit is really entry level so expect entry level support. ;-)
Well, then I don't know. All I know is what I see on my dashboard. I am talking the new Cylance AV not Protect. I used Protect in the past and the files were in that portal too, just a bit harder to find.
- Mar 29, 2018
- 7,612
Same here! Those having issues with it should be contacting support. When I approached them with questions they were quick to respond. Even bad support ought to be able to address those concerns.
I will, I will, I'm travelling now, so I'm just seeing how others deal with it.
- Apr 13, 2013
- 3,224
Oh Lord, KMN! Make the shift to Wall Street and you will be paying that figure in State Taxes...
I wasn't referring to me, I was referring to support teams which are generally the harder, less pay, higher turnover areas. Management, Development, upper echelon engineers and Administration make in the area of a Neurosurgeon.
- Mar 29, 2018
- 7,612
OK. I just enabled Advanced UI not because I needed it but to see what effort is required. You may find the relevant facts page here:
Cylance Agent - Advanced UI Mode
It took me all of 1-2 minutes max. It is quite simple. Believe me, if @oldschool can do it, ANYONE can do it.
Cylance Agent - Advanced UI Mode
It took me all of 1-2 minutes max. It is quite simple. Believe me, if @oldschool can do it, ANYONE can do it.
ForgottenSeer 58943, the support guy!
OK. I just enabled Advanced UI not because I needed it but to see what effort is required. You may find the relevant facts page here:
Cylance Agent - Advanced UI Mode
It took me all of 1-2 minutes max. It is quite simple. Believe me, if @oldschool can do it, ANYONE can do it.
See my method to have Windows boot the advancedUI by default.
A long time ago, in a galaxy far far away.
- Mar 29, 2018
- 7,612
- Aug 17, 2017
- 1,609
Once you sign in to the Cylance Smart dashboard without advanced UI you will see this screen
Notice, lower left " Desktop-3GNKZTN " left click it and you will get this screen
If you have something in quarantine it will be listed below in threat activity with options to allow or leave it in quarantine. Thanks, @ForgottenSeer 58943 .
Notice, lower left " Desktop-3GNKZTN " left click it and you will get this screen
If you have something in quarantine it will be listed below in threat activity with options to allow or leave it in quarantine. Thanks, @ForgottenSeer 58943 .
- May 26, 2014
- 1,339
@BryanB It should work like that, but in my case it doesnt.
You can see above that there is one quarantined file and yet it doesnt show (tried all options of course).
You can see above that there is one quarantined file and yet it doesnt show (tried all options of course).
- Aug 17, 2017
- 1,609
It would seem you have a kink in your armor, you may actually have to call support, personally, I would rather eat a bug than call in to even the best support agent, good luck.
- Mar 29, 2018
- 7,612
- May 26, 2014
- 1,339
I am from Brazil and Cylance Smart Antivirus isnt officially supported here yet (just the enterprise version), so I cant complain too much.
Maybe the dashboard isnt working correctly because of my location.
I have already done it, didnt worked ...
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- Mar 29, 2018
- 7,612
Ouch! That must be frustrating. Only help I can offer now is :emoji_pray:! Sorry friend.
- Aug 17, 2017
- 1,609
If you are not using a VPN then try installing Opera's browser and then go to the settings and activate their VPN, see if that doesn't do the trick
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