Advice Request Delete From Quarantine In Cylance?

Please provide comments and solutions that are helpful to the author of this topic.
Status
Not open for further replies.
davisd said:
How'd you know?
Click to expand...

My crystal ball told me...

Even high-paid support is one with high-turnover. People don't stick around in support - and that is how support is greatly improved - by getting them to stay. But people don't want to stay and put up with all the hassles and stresses of a support position. Support is a ticket up out of the pit or out the door. It's not a long-term career choice for most people in the industry.
 
  • Like
Reactions: AtlBo, vtqhtr413 and oldschool
Lockdown said:
My crystal ball told me...

Even high-paid support is one with high-turnover. People don't stick around in support - and that is how support is greatly improved - by getting them to stay. But people don't want to stay and put up with all the hassles and stresses of a support position. Support is a ticket up out of the pit or out the door. It's not a long-term career choice for most people in the industry.
Click to expand...

Support is NEVER a long term as you said.

Our Helpdesk guys never last more than 3 years and they are either out, or moved into L1 and getting Certifications. Figure a guy in basic newb helpdesk support makes $35,000-$42,000 a year. NSE L1 Support Engineer (the next step up for that helpdesk dude) is getting in the $50,000-$70,000 range starting pay with good benefits. Seasoned engineers $80,000-$125,000 range with lots of benefits and company car. The helpdesk pit is really entry level so expect entry level support. ;-)
 
  • Like
Reactions: simmerskool, AtlBo, roger_m and 1 other person
rsonic said:
Well, I'd click the files if they appeared there.

And I don't want to be on call to whitelist FPs for my entire social circle with whom I share AV licenses.
Click to expand...
Well, then I don't know. All I know is what I see on my dashboard. I am talking the new Cylance AV not Protect. I used Protect in the past and the files were in that portal too, just a bit harder to find.
ScreenHunter_117 Sep. 04 09.06.jpg
 
  • Like
Reactions: simmerskool, vtqhtr413, AtlBo and 3 others
ticklemefeet said:
Well, then I don't know. All I know is what I see on my dashboard. I am talking the new Cylance AV not Protect. I used Protect in the past and the files were in that portal too, just a bit harder to find.
View attachment 197057
Click to expand...
Same here! Those having issues with it should be contacting support. When I approached them with questions they were quick to respond. Even bad support ought to be able to address those concerns.
 
  • Like
Reactions: vtqhtr413, AtlBo and stefanos
ForgottenSeer 58943 said:
Figure a guy in basic newb helpdesk support makes $35,000-$42,000 a year. NSE L1 Support Engineer (the next step up for that helpdesk dude) is getting in the $50,000-$70,000 range starting pay with good benefits. Seasoned engineers $80,000-$125,000 range with lots of benefits and company car. The helpdesk pit is really entry level so expect entry level support. ;-)
Click to expand...

Oh Lord, KMN! Make the shift to Wall Street and you will be paying that figure in State Taxes...
 
  • Like
Reactions: simmerskool, vtqhtr413 and stefanos
OK. I just enabled Advanced UI not because I needed it but to see what effort is required. You may find the relevant facts page here:

Cylance Agent - Advanced UI Mode

It took me all of 1-2 minutes max. It is quite simple. Believe me, if @oldschool can do it, ANYONE can do it. :LOL:
 
  • Like
Reactions: simmerskool, vtqhtr413, AtlBo and 2 others
  • Like
Reactions: vtqhtr413 and oldschool
Once you sign in to the Cylance Smart dashboard without advanced UI you will see this screen
Capture.PNG

Notice, lower left " Desktop-3GNKZTN " left click it and you will get this screen

2.PNG

If you have something in quarantine it will be listed below in threat activity with options to allow or leave it in quarantine. Thanks, @ForgottenSeer 58943 .
 
  • Like
Reactions: Venustus, simmerskool and oldschool
@BryanB It should work like that, but in my case it doesnt.

Capturar (1).JPG


You can see above that there is one quarantined file and yet it doesnt show (tried all options of course).
 
  • Like
Reactions: Venustus and vtqhtr413
BryanB said:
It would seem you have a kink in your armor, you may actually have to call support, personally, I would rather eat a bug than call in to even the best support agent, good luck.
Click to expand...

I am from Brazil and Cylance Smart Antivirus isnt officially supported here yet (just the enterprise version), so I cant complain too much.

Maybe the dashboard isnt working correctly because of my location.

oldschool said:
@Nightwalker - Dare I ask if you've tried a clean install?
Click to expand...

I have already done it, didnt worked ...
 
Last edited:
  • Like
Reactions: vtqhtr413 and Burrito
Nightwalker said:
I am from Brazil and Cylance Smart Antivirus isnt officially supported here yet (just the enterprise version), so I cant complain too much.

Maybe the dashboard isnt working correctly because of my location.
Click to expand...

If you are not using a VPN then try installing Opera's browser and then go to the settings and activate their VPN, see if that doesn't do the trick
 
  • Like
Reactions: Venustus, oldschool, Nightwalker and 1 other person
Status
Not open for further replies.

You may also like...