Troubleshoot on Mac with Chrome.

Not open for further replies.
Operating System
MacOS Mojave Version 10.14.4
Current issues and symptoms
Just the constant adware popups from


New Member
May 12, 2019
I have run MalwareBytes and Combo Cleaner to no avail.
Any suggestions?
I did take a few minutes to look through this forum, but just couldn't find any postings with



Staff member
Jan 24, 2011
First, let's check if there's an AdminPrefs file on the device. If it's there, you should remove it.

  1. Go to System Preferences.
  2. Click Profiles.
  3. The list will include an item “AdminPrefs“. Select this and click the remove “” button in the lower left corner.
If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal.

Next, to completely remove this browser hijacker from Chrome, we will need to uninstall the browser and delete all data, then reinstall.
To do this, make sure you’re in the Finder, click on Go > Go to Folder, then go to the below folders and delete the below files or folders.

/Library/Application Support/Google/
~/Library/Application Support/Google/

Be aware that this will delete all data for all Google apps you have installed, such as Chrome bookmarks. Export any data you want to keep beforehand.

Be sure to delete the correct item, as deleting the wrong item could cause data loss or even damage to your system or other apps. Once they're moved to the trash, click Empty.

After deleting all these files, restart the computer. Then re-download Chrome and reinstall. You will need to import any exported bookmarks or other data, and may need to reinstall any other Google apps that you use.
Not open for further replies.