What products have you guys licensed from eset and how's their edr,xdr ?
Btw what av , endpoint software have you tried before that wasn't fast like eset or had problems?
Btw did you have any experience with Kaspersky (I moved from Kaspersky to eset )
the simplicity of their home products goes through edr xdr too, we tried Bitdefender avast, etc many brands, in home and business environments you need a balance between performance simplicity and detection. our systems are 70% Kaspersky 30% eset in the near future will be 50-50 (I'm leaving our company but the road plan is there). both of them are ok and good. our devs even wrote some malware with mitre attacks implemented and both Kaspersky/eset were good near 100 detections although I have to give credit to Bitdefender too, in those tests it was like Eset and Kaspersky we did not use Bitdefender because of some reasons:
unlike what everyone is talking about that Bitdefender gets lighter after some time that it is installed it does not. we measured the IO, CPU, and RAM usage of different brands, bitdefender has the lowest IO usage because it loads everything into the RAM, which some people think is good. it is not. other brands like eset/Kaspersky use much lower RAM but a little more IO and work much better, websites apps and the whole system are snappier with Eset/Kaspersky.
it seems from some time ago Bitdefender has had some issues regarding the app launching performance and some website loading performance their whitelisting and catching seem not working ok, if you see their new app version changelogs they are rewriting some parts of their apps and are implementing new drivers. the performance issue of Bitdefender is real. we had a fun test on 8 of our systems. 5 on bit 3 on eset, we ran a blind test and most people could tell which system was on eset and which was on Bitdefender. In terms of polished design and execution of detection, UI, being light, bugs,etc, no other brand came close to Kaspersky/eset.
some other things I have to mention is bugs and working with apps like VPNs and apps that people use daily for their college jobs etc, we had much fewer problems with eset/Kaspersky.
one of the things I have to mention that is not mentioned in forums like MalwareTips: we had an experience with eset, one of our employees' daughter was having an eset detection on her laptop(we gave them an eset home edition to secure the whole house of employees), we examined it and the interesting part was eset was detecting a PUP with Augur their name of machine learning(AI) detection! they have a machine learning detection just for PUPs! we never saw that in any other apps, it did not have any database detection for it but it detected the PUP with machine learning and the app was a true PUP.
Another aspect is offline protection Eset Kaspersky Bitdefender has good offline protection too, unlike what many people think, a normal user does not get into malware every day, maybe 1 in 3 years! but that one sample most of the time is old, not a new and sophisticated one. in colleges etc, USB drives get used a lot and there are many offline systems, the update policy of ESET and Kaspersky suits these environments too. eset detects nearly 100% in the wild malware offline with their 5 to 7 times per day of database update. if you get online there are pico updates too, updates that are released minute by minute and have a 1KB size and the newly improved suspicious detection of livegrid(Kaspersky KSN is the same for Kaspersky)
missing malware in a test is not a good indication to choose a product, a brand that can get bypassed in MalwareTips tests might be a good choice based on real-world performance evaluations. in the wild samples, good offline detection, using the cloud detection on every file not just the ones that the user downloads with the browser, etc these are at the same time important to choose a product. after 3 months of testing and evaluating the brand, we choose Kasper/eset.
about cloud detection: Kaspersky and ESET are some of the few brands that use cloud detection on every file no matter where they come from. this increases their reliability in many different environments and increased security in many circumstances