I am sorry for what happened to you, and I appreciate your time sharing your report even if you feel bad,
I have to admit I bought that program, but, from the developer I saw not much will to solve problems, main one is incompatibility with kernel drivers from ESET along all v9 and v10,
this was some years ago, nowadays seems that program is become abandonware, a sort that many security programs lately share unfortunately
I started become suspicious about that program, when I saw more time spent with graphic of the site, than real content,
well, anyway, I think is not easy for developers to keep in business nowadays,
or you have huge government contractors, or huge business, or if depending on normal citizens customer is really hard, so I partly understand the non said from the dev