Troubleshoot Im infected but already use bitdefener any advice after this

[jen900]

any advice after this

 

[yigido]

so what do you use now?

He uses ESET. http://malwaretips.com/threads/nulls-config.32499/

 

[yigido]

COMODO or Kaspersky is right answer . . . . may MSE too ?

Comodo Firewall (Full Virtualized) + any free Antivirus = Best Free Combo

 

[yigido]

http://www.bitdefender.com/tech-assist/
yeah it's to expensive for a little thing

Our volunteer removal experts do the same thing and free!
I will donate those guys.

 

[Kate_L]

use a free product like Qihoo or Avast

 

[jen900]

You could always scan your PC with HitmanPro and Malwarebytes to check, but that's if you're unsure.
http://www.surfright.nl/en/hitmanpro
https://www.malwarebytes.org/antimalware/

For Malware Removal Assistance, please post a new thread at http://malwaretips.com/forums/malware-removal-assistance.10/

here is from hitman pro

 

[Chromatinfish 123]

here is from hitman pro

HitmanPro has a lot of false positive, submit the detected files to VT and check if they are safe or not.

 

[yigido]

now what you think about free product off bitdefender,,, there is bit defender antivirus free edition

It is abandoned software! Do not use it.
Check this : http://malwaretips.com/threads/bitdefender-free-edition-2014-worth-installing.27566/

 

[Chromatinfish 123]

now what you think about free product off bitdefender,,, there is bit defender antivirus free edition

No, @yigido is right:

It is abandoned software! Do not use it.
Check this : http://malwaretips.com/threads/bitdefender-free-edition-2014-worth-installing.27566/

Also it has auto-quarantine, no on-demand scan, and there is no tweaking. Just try Avast, Avira, or Qihoo (My Favorite Freebies) or ESET (My favorite paid).

False positive I think.

And what if she isn't infected?

He/She could just check. @jen900, download Farbar Scan Recovery Tool and follow directions here.

 

[NullPointerException]

Those folks from ESET actually use MSE + Custom Windows Firewall software. Isn't that good enough? MSE + Windows firewall + knowledge = Good, light, protective config. Even I use a light config, considering I can remove malware on my own.

 

[yigido]

Those folks from ESET actually use MSE + Custom Windows Firewall software. Isn't that good enough? MSE + Windows firewall + knowledge = Good, light, protective config. Even I use a light config, considering I can remove malware on my own.

You can own Many people do not know what they do So they infected. These products are exist to help them.
If you know what you do, no AV also good for you

 

[JAMESWT]

Comodo Firewall (Full Virtualized) + any free Antivirus = Best Free Combo

Eset can catch for cheap price ... buy it on us site or greece site
ok i use Eset ... LOL

 

[Raul90]

- Falsepositives
- Bugs
- Awful support
- Slowing down system
- Slowing down İnternet
- etc

I still donot understand how they can get higher results on AV-C and AV-Test. People saw them and bought this products. They also want so much money for very little things! See : http://www.bitdefender.com/tech-assist/

Come on! Call them

In addition to yigido,

For BD support you can try:

http://www.bitdefender.com/support/contact-us.html

or via email:

bdsupport@bitdefender.com

or you can get their support tool generator (if you fancy it)

[how to GENERATE A STANDALONE SUPPORT TOOL LOG]

. Save the Bitdefender_Supporttool tool to a location of your choice:

http://bitdefender.com/diagnostic

. Double-click on the The_New_Bitdefender_SPT.exe file (if you are using Vista or Windows 7, right-click on the The_New_Bitdefender_SPT.exe application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*)...

Let us know if they will help you out.

Apart from Bitdefender,

Post edited by Moderator, please do not post links for illegal stuff, cracks, keygens and activators.


If you still have the sample you can also submit it to ThreatExpert.com
http://www.threatexpert.com/submit.aspx

Or as mentioned to Eset,

How do I submit a virus, website or potential false positive sample to the ESET lab?
http://kb.eset.com/esetkb/index?page=content&id=SOLN141&locale=en_US