Advice Request Kaspersky 17.0.0.611(c) updates keeps failing

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Pearl96

Pearl96

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Jan 14, 2017
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I have installed KIS 2017 and I noticed that updates keeps failing to install! Is this a common issue with the current version?
KIS update failed.PNG


Update: this happens randomly. I mean sometimes the updates install successfully but most of the time they fail
 
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Pearl96 said:
Now I have restarted Windows and Kaspersky is 17.0.0.611(d). But the update still shows "failed".


Thank you for the link! I believe that everything is set up correctly (time, no infections and no 3rd party antiviruses)
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If I was you, I would post on the official Kaspersky forum about that issue

They should be able to help you troubleshoot it.
 
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shmu26 said:
If I was you, I would post on the official Kaspersky forum about that issue

They should be able to help you troubleshoot it.
Click to expand...

Do they give support to trial version users?

harlan4096 said:
@Pearl96: setup Your K2017 with this server:

disable the standard servers temporally, and try to update again manually.

Added note: I put inside the URL some spaces, delete them when setup Your K2017
Click to expand...

Now the updates are installed properly after (d) patch! If run into this issue again I'll use the server you mentioned! Thank you very much for your help
 
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Pearl96 said:
Do they give support to trial version users?
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I have requested help over there many times, and they never asked me even once if I was on the trial version or not. I don't always get the email updates, when someone replies to my question, but someone always does.

Pearl96 said:
Thank you all! Is this a common issue? Or it's just me
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I never had this issue that you mentioned.
Maybe it is specific to your region.
Kaspersky updates are influenced by the region you live in.
 
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shmu26 said:
I have requested help over there many times, and they never asked me even once if I was on the trial version or not. I don't always get the email updates, when someone replies to my question, but someone always does.


I never had this issue that you mentioned.
Maybe it is specific to your region.
Kaspersky updates are influenced by the region you live in.
Click to expand...

I live in Palestine near Israel

harlan4096 said:
Still getting issue?
Click to expand...

Everything seems OK so far. Thanks for asking :)
 
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harlan4096 said:
As @shmu26 said, sometimes some KL server of region may have some temporal glitch, that's why I sent You geo1 :)
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Can I rely on the server you posted I mean can I make it the default? Now there are no issues and I'll use the server you mentioned if the issue happens again. One more question (sorry for asking alot) does Kaspersky solve such issues (if they exist) in their patches?
 
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harlan4096 said:
Yes, that server is completely trusted: Kaspersky Lab update servers

But I would enabled standard servers in Your K2017 if They works fine now, and disable geo1 :)
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Thank you very much! Till now everything is working flawlessly! My day isn't that good hahaha now I could not receive 2FA code from Dropbox and I am not able to access my files hahahaha. Enough troubles for today
 
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