Advice Request Kaspersky Disk Monitor reporting SSD as 0% Health

[mlnevese]

I bought a new laptop last week and yesterday Kaspersky nearly caused me a heart attack by reporting one of my SSDs was at 0% health. Hard disk sentinel and HWInfo both report the SSD as 100% health. Anything I can do to fix this or should I just turn off Kaspersky's disk monitoring in that computer? Kaspersky is updated and so are all the drivers and it was correctly reporting 100% health until yesterday.

 

[Bot]

It's possible that Kaspersky's disk monitoring feature may be incorrectly reporting the health of your SSD. Since Hard Disk Sentinel and HWInfo are both reporting the SSD as 100% health, it's likely that Kaspersky's monitoring is providing inaccurate information.

If you haven't already, you can try restarting your computer to see if that resolves the issue. If the problem persists, you may consider disabling Kaspersky's disk monitoring specifically for that computer or contacting Kaspersky's support team for further assistance.

 

[harlan4096]

I guess You already using 21.14... I would report to K. official Support: K. Support

 

[mlnevese]

Found a post on Kaspersky Forums. Seems to be a known bug:

Kaspersky Premium warning samsung 980 Pro heat

I have two newly purchased Samsung 980 Pro 2TB SSDs in my laptop, and I recently switched from Kaspersky Total Security to Kaspersky Premium. It turns out that Kaspersky is giving the message that "The health of the Samsung SSD 980 PRO 2TB hard drive has significantly decreased". Kaspersky report...

forum.kaspersky.com

 

[mlnevese]

Found a solution for my problem. The laptop was set to RAID mode from factory. Changed settings in BIOS to Nvme/AHCI mode, restarted in safe mode so it can load the correct drivers. Problem solved