KIS 2017 deep scan does not work

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JB007

JB007

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Hello
I'm trying KIS 2017 on a desktop, SSD, Windows 10 AU, no other security program.
Very nice program, running very smooth and light but I cannot complete a deep scan, only 1% and 0 files after 14 hours !:(
Other scans (rootkits, quick, custom) work well.
What can I do ?
Thanks.
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_CyberGhosT_ said:
Seeing this is an early beta we would not be able to offer accurate advice, the advice you need is from the Kaspersky team.
The dev's need to be made aware of this and help you through this.
We have some Kaspersky users that are very skilled and knowledgeable, and I would assume they will give you the same advice in pointing you to the Kaspersky Beta forums.
Click to expand...

Thanks @_CyberGhosT_
But KIS 2017 is not a beta, It's yet in sale.
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K2017 has already patches a & b, if You installed it and did an update but did not rebooted the system, those 2 patches, specially B which removes limitations in W10 RS1/AU, were not applied yet...
 
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JB007 said:
Thanks @harlan4096
Yes patch b was applied.
View attachment 115334
All other functionalities are working fine.
Click to expand...
Was it a clean install? (no previous kaspersky/other antivirus installed before)

I recommend uninstall Kaspersky. Reboot. Download the removal tool. Boot into safe mode, run the removal tool, reboot. Now download the latest Kaspersky installer. Install, reboot, update, reboot.
It should be working now.

If not, use the 2016 version. That's the problem with Kaspersky. Their current version is always not stable. They release a product 6 months before is stable. If you want a really stable Kaspersky, best bet is download the Kaspersky 2017 installer in Feb/March next year and install that.

As for me, I always use a previous version for that year. Eg. They release 2017, I will install and use 2016. They released 2018, I will use the 2017 edition. That way, it's stable. :rolleyes:
 
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Hello,
Kaspersky forum contacted and I sent a GSI.
They said that some non compatibles files to delete but I cannot delete manually, I try emsiclean but did not work and I have yet uninstall EIS and ZAL before installing KIS 2017.
When I try to delete the files manually, error message saying that these files are open in another program:confused:
Can you help me ? Thanks.
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Have You tried to delete them in Windows Safe Mode?
 
I knew that removing that files would not fix the issue, anyway let's see what KL Support says...
 
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