La superba won't go away :(

[ofekslayer]

I hope you'll be able to help me as I am pretty lost by now.
This started about 2 weeks ago, when I downloaded an MP3 converted file (convert Youtube to Mp3). Instantly ads began to appear showing "Ads by La superba" or "Powered by La superba". Before that I encountered "Ads by Duagava" but managed to remove that.
Ads started showing up all the time in various sites, computer is lagging and won't allow me to fill certain forms in certain websites.
I tried ADW cleaner, tried Junkware removal tool, also a professional PC technician tried working on the computer and didn't succeed.
Is this something I can do by myself? I have general knowledge, hope it's sufficient. Your help will be more than appreciated!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[ofekslayer]

Attached are the two files. Awaiting further instructions. Thank you

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[ofekslayer]

Hi,
I did just that, but after the restart of the computer, the Internet has gone and did not come back even after restat of router. Called my Internet supplier, they told me they can't fix it and that I have a computer malfunction, and that I should call a technician. I'm lost. Obviously can't attach the file or do anything else (writing from my phone). Please help!

 

[TwinHeadedEagle]

Command Prompt

• Press the
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• ipconfig /flushdns

Restart your PC and let me know how is the situation now.

 

[ofekslayer]

Sorry, but due to light panicking (it's my mother's computer which I managed to infect with the virus), she had restored her computer. The internet came back, but also did the ads. Should I go back to stage 1 of your insturctions or do something else? Sorry for the hassle.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[ofekslayer]

Dear TwinEagle,

Attached are the files, as requested. I shall be waiting your instructions. Hope that will not have internet failure this time... Many thanks

 

[TwinHeadedEagle]

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• Microsoft Security Essentials
• McAfee® Security-as-a-Service

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[ofekslayer]

Microsoft security essentials said there was a threat when my mom opened it (Again, panicking). When she did the update to remove the threat as it suggested, it asked for a restart (and also saying Windows is not original all of the sudden). After that, internet was gone, once again (still no internet).
At this point is there something we can do other than restore the computer as a first step and maybe then formatting it? Appreciate your help.

 

[TwinHeadedEagle]

Can you attach Fixlog.txt?

 

[ofekslayer]

Maybe I can take a snapshot of it using the cellphone, but I am not clear what action should I do at the moment, sorry.

 

[ofekslayer]

Can you advise what I should do, please?

 

[ofekslayer]

Got these messages out of the blue:



Not doing anyhing, awaiting further instructions

 

[TwinHeadedEagle]

I don't know why this happened, but it is the easiest thing to reinstall.

 

[ofekslayer]

OK, but what should I do now? Can you please explain?

 

[TwinHeadedEagle]

Reinstall your system.

 

[TwinHeadedEagle]

Everyone else, please start your own topic.