Troubleshoot Laptop stuck on hp logo and I can't even get into computer bios

carl fish

Level 4
Verified
Mar 6, 2012
150
List of current issues
My Hp Laptop won't boot it's stuck on hp logo and I can't even get into computer bios does anyone know whats going on?
Steps taken, but have been unsuccessful?
None I'm not sue what to do
My hp laptop won't boot it's stuck on the hp loading screen I can't even get into computer bios does anyone know what is happening?
 
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donetao

New Member
Sep 7, 2014
968
Hi! Give this a try!
Have you tried performing a hard reset? This drains all power from the notebook and forced the hardware to reinitialize. Here are the steps.

  1. Ensure the notebook is powered down.
  2. Remove the battery and AC power.
  3. Press and hold the power button for 15-20 seconds three times.
  4. Replace battery and AC power.
  5. Attempt to boot notebook.
 
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nissimezra

New Member
Apr 3, 2014
1,460
Hi! Give this a try!
Have you tried performing a hard reset? This drains all power from the notebook and forced the hardware to reinitialize. Here are the steps.

  1. Ensure the notebook is powered down.
  2. Remove the battery and AC power.
  3. Press and hold the power button for 15-20 seconds three times.
  4. Replace battery and AC power.
  5. Attempt to boot notebook.
in some model of hp it is a sequence of 2 keys. because you still have the backup battery.
 
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frogboy

In memoriam 1961-2018
Jun 9, 2013
6,719
Welcome aboard ComboFix;)
That's true! Maybe boot to DVD/CD is already first choice. Probably not. I guess we should slow down and wait for the OP to reply as all this might be confusing. Hopefully a hard reset will solve the problem.;)
Good to see you are getting a chance to do what you do best. I hope it all goes well. ;)
 
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Paul B.

Level 4
Verified
Dec 21, 2014
186
Hi friend, check the RAM, if you have two memories removes one, leave one, if it does the same, removes that there are implementation and put the other, and if not the hard drive, this first, to see if it fixes.

After a hard reset, this ^^^ is what I would do. Take out everything you can, leaving only one stick of RAM - hard drive, any usb sticks, the optical drive, ext. monitor, mouse, battery, etc. Then try it again with different ram in a dif slot. I had a machine once that wouldn't boot if a certain ram slot was populated.

It sounds like the bios is stuck in discovering the hardware elements. You can even pull the keyboard and disconnect the touchpad, or open the machine up and disconnect any daughter boards.

If that doesn't work you may be able to crisis flash the bios to refresh it. It's not without risks, but at some point there's not much to lose.
 
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donetao

New Member
Sep 7, 2014
968
Hi Paul! The OP has either solved their problem or is AWOL from MT. The OP is running a lap top which makes it very difficult to dismantal and discontent components.;)
 
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Paul B.

Level 4
Verified
Dec 21, 2014
186
Hi donetao. Yes, sometimes it is hard to open the laptop. Usually though the KB and TP are relatively easy to disconnect. The more that can be taken off the better. OP does seem to be missing.
 
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Irfan Arfianto

New Member
Oct 12, 2016
1
Hi! Give this a try!
Have you tried performing a hard reset? This drains all power from the notebook and forced the hardware to reinitialize. Here are the steps.

  1. Ensure the notebook is powered down.
  2. Remove the battery and AC power.
  3. Press and hold the power button for 15-20 seconds three times.
  4. Replace battery and AC power.
  5. Attempt to boot notebook.
Thanks my brother it works
 
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