Need Help Lumia 950 cannot connect to Windows 10 PC using USB cable

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Mar 19, 2016
61
Operating System
Windows 10
Installed Antivirus
BitDefender
#1
Please help me with my problem. I cannot connect my Microsft Lumia 950 to my Windows 10 PC. I only noticed this after I updated both devices to Windows 10 Creators Update.
 
Mar 2, 2017
181
Operating System
Windows 10
Installed Antivirus
Microsoft
#2
What happens when you try? Do you get an error? Do other USB devices connect to your computer okay? Do you see your 950 in File Explorer as a removable drive?
 
Likes: Moi61
Nov 8, 2014
1,186
Operating System
Windows 10
Installed Antivirus
Microsoft
#3
Download Windows Recovery tool because it contains some drivers to detect WP. There is an issue in creators update.
 
Likes: Moi61
Mar 19, 2016
61
Operating System
Windows 10
Installed Antivirus
BitDefender
#4
What happens when you try? Do you get an error? Do other USB devices connect to your computer okay? Do you see your 950 in File Explorer as a removable drive?
I cannot see it in File Explorer as a removable drive. I also have Samsung Galaxy S7 but its OK. only my Lumia 950.
 

Umbra

Level 61
Content Creator
Verified
May 16, 2011
17,501
Operating System
Windows 10
Installed Antivirus
Default-Deny
#5
i don't have issuse with my 950XL , try using Windows Phone Companion app.
 
Likes: Moi61
Mar 19, 2016
61
Operating System
Windows 10
Installed Antivirus
BitDefender
#6
Something is wrong with the driver. Anyone knows how to download the driver.
 

Umbra

Level 61
Content Creator
Verified
May 16, 2011
17,501
Operating System
Windows 10
Installed Antivirus
Default-Deny
#7
on Win10, should be automatic.
 
Likes: Moi61
Mar 19, 2016
61
Operating System
Windows 10
Installed Antivirus
BitDefender
#8
Thank you for your recommendations my friend. Maybe, I will just wait for the next update if it will be fixed. I do not like to reset it also.
 
Nov 8, 2014
1,186
Operating System
Windows 10
Installed Antivirus
Microsoft
#9
Thank you for your recommendations my friend. Maybe, I will just wait for the next update if it will be fixed. I do not like to reset it also.
Download Windows Device recovery tool, i'm not asking to reset the device. I'm saying there are some uefi based driver for lumias that are missing in w10.
 
Likes: Moi61
Mar 19, 2016
61
Operating System
Windows 10
Installed Antivirus
BitDefender
#10
I already tried Vasudev but it said that it is already updated to the latest version and nothing more. Thank you.
 
Nov 8, 2014
1,186
Operating System
Windows 10
Installed Antivirus
Microsoft
#11
I already tried Vasudev but it said that it is already updated to the latest version and nothing more. Thank you.
Check your Windows Update history, if you see windows portable device driver dated Feb 2015/2016, please roll back to previous version to fix that rare nug through device manager.
 
Mar 19, 2016
61
Operating System
Windows 10
Installed Antivirus
BitDefender
#12
Vasudev, my update history started on April 2016 because I updated my Windows to Creator's update.
 
Nov 8, 2014
1,186
Operating System
Windows 10
Installed Antivirus
Microsoft
#13
Just check in device manager for portable device. Be sure to tick mark "Show hidden devices" in View Tab. If you see a option to rollback driver, simply do it.
 
Likes: Moi61