Need Help Lumia 950 cannot connect to Windows 10 PC using USB cable

Discussion in 'Hardware - Questions & Help' started by Moi61, May 19, 2017.

  1. Moi61

    Moi61 Level 2

    Mar 19, 2016
    59
    168
    Kingdom Of Saudi Arabia
    Windows 10
    BitDefender
    Date of initial issues:
    May 19, 2017
    Operating System:
    Windows 10 Mobile
    List current issues or symptoms:
    Lumia 950 cannot connect to Windows 10 PC using its USB cable.
    Please help me with my problem. I cannot connect my Microsft Lumia 950 to my Windows 10 PC. I only noticed this after I updated both devices to Windows 10 Creators Update.
     
  2. Digerati

    Digerati Level 2

    Mar 2, 2017
    86
    244
    Retired USAF Electronics Tech, Network Manager
    Nebraska
    Windows 10
    Microsoft
    What happens when you try? Do you get an error? Do other USB devices connect to your computer okay? Do you see your 950 in File Explorer as a removable drive?
     
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  3. Vasudev

    Vasudev Level 19

    Nov 8, 2014
    911
    1,591
    Student
    India
    Windows 10
    Microsoft
    Download Windows Recovery tool because it contains some drivers to detect WP. There is an issue in creators update.
     
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  4. Moi61

    Moi61 Level 2

    Mar 19, 2016
    59
    168
    Kingdom Of Saudi Arabia
    Windows 10
    BitDefender
    I cannot see it in File Explorer as a removable drive. I also have Samsung Galaxy S7 but its OK. only my Lumia 950.
     
  5. Umbra

    Umbra From Emsisoft
    Developer

    May 16, 2011
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    Community manager
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    i don't have issuse with my 950XL , try using Windows Phone Companion app.
     
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  6. Moi61

    Moi61 Level 2

    Mar 19, 2016
    59
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    Kingdom Of Saudi Arabia
    Windows 10
    BitDefender
    Something is wrong with the driver. Anyone knows how to download the driver.
     
  7. Umbra

    Umbra From Emsisoft
    Developer

    May 16, 2011
    16,449
    25,286
    Community manager
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    on Win10, should be automatic.
     
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  8. Moi61

    Moi61 Level 2

    Mar 19, 2016
    59
    168
    Kingdom Of Saudi Arabia
    Windows 10
    BitDefender
    Thank you for your recommendations my friend. Maybe, I will just wait for the next update if it will be fixed. I do not like to reset it also.
     
  9. Vasudev

    Vasudev Level 19

    Nov 8, 2014
    911
    1,591
    Student
    India
    Windows 10
    Microsoft
    Download Windows Device recovery tool, i'm not asking to reset the device. I'm saying there are some uefi based driver for lumias that are missing in w10.
     
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  10. Moi61

    Moi61 Level 2

    Mar 19, 2016
    59
    168
    Kingdom Of Saudi Arabia
    Windows 10
    BitDefender
    I already tried Vasudev but it said that it is already updated to the latest version and nothing more. Thank you.
     
  11. Vasudev

    Vasudev Level 19

    Nov 8, 2014
    911
    1,591
    Student
    India
    Windows 10
    Microsoft
    Check your Windows Update history, if you see windows portable device driver dated Feb 2015/2016, please roll back to previous version to fix that rare nug through device manager.
     
  12. Moi61

    Moi61 Level 2

    Mar 19, 2016
    59
    168
    Kingdom Of Saudi Arabia
    Windows 10
    BitDefender
    Vasudev, my update history started on April 2016 because I updated my Windows to Creator's update.
     
  13. Vasudev

    Vasudev Level 19

    Nov 8, 2014
    911
    1,591
    Student
    India
    Windows 10
    Microsoft
    Just check in device manager for portable device. Be sure to tick mark "Show hidden devices" in View Tab. If you see a option to rollback driver, simply do it.
     
    Moi61 likes this.
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