Need Help Lumia 950 cannot connect to Windows 10 PC using USB cable

Discussion in 'Troubleshooting Hardware - Questions and Help!' started by Moi61, May 19, 2017.

  1. Moi61

    Moi61 Level 1

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    Date of initial issues:
    May 19, 2017
    Operating System:
    Windows 10 Mobile
    List current issues or symptoms:
    Lumia 950 cannot connect to Windows 10 PC using its USB cable.
    Please help me with my problem. I cannot connect my Microsft Lumia 950 to my Windows 10 PC. I only noticed this after I updated both devices to Windows 10 Creators Update.
     
  2. Digerati

    Digerati Level 1

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    What happens when you try? Do you get an error? Do other USB devices connect to your computer okay? Do you see your 950 in File Explorer as a removable drive?
     
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  3. Vasudev

    Vasudev Level 16

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    Download Windows Recovery tool because it contains some drivers to detect WP. There is an issue in creators update.
     
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  4. Moi61

    Moi61 Level 1

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    I cannot see it in File Explorer as a removable drive. I also have Samsung Galaxy S7 but its OK. only my Lumia 950.
     
  5. Umbra

    Umbra Moderator
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    i don't have issuse with my 950XL , try using Windows Phone Companion app.
     
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  6. Moi61

    Moi61 Level 1

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    Something is wrong with the driver. Anyone knows how to download the driver.
     
  7. Umbra

    Umbra Moderator
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    on Windows 10, should be automatic.
     
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  8. Moi61

    Moi61 Level 1

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    Thank you for your recommendations my friend. Maybe, I will just wait for the next update if it will be fixed. I do not like to reset it also.
     
  9. Vasudev

    Vasudev Level 16

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    Download Windows Device recovery tool, i'm not asking to reset the device. I'm saying there are some uefi based driver for lumias that are missing in w10.
     
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  10. Moi61

    Moi61 Level 1

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    I already tried Vasudev but it said that it is already updated to the latest version and nothing more. Thank you.
     
  11. Vasudev

    Vasudev Level 16

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    Check your Windows Update history, if you see windows portable device driver dated Feb 2015/2016, please roll back to previous version to fix that rare nug through device manager.
     
  12. Moi61

    Moi61 Level 1

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    Vasudev, my update history started on April 2016 because I updated my Windows to Creator's update.
     
  13. Vasudev

    Vasudev Level 16

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    Just check in device manager for portable device. Be sure to tick mark "Show hidden devices" in View Tab. If you see a option to rollback driver, simply do it.
     
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