malwarebytes not finding malware, issues with running scan and bluescreen

Windows Malware Removal Help & Support
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Im not sure if u want this one, it wasnt combofix.txt but in DeQuarantine was
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe
 
Gbaby614 said:
Im not sure if u want this one, it wasnt combofix.txt but in DeQuarantine was
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe
Click to expand...

Ah, that's the log I wanted.

Have you tried restarting your PC?
 
Fiery said:
Gbaby614 said:
Im not sure if u want this one, it wasnt combofix.txt but in DeQuarantine was
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe
C:\Qoobox\Quarantine\C\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe.vir -> C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe
Click to expand...

Ah, that's the log I wanted.

Have you tried restarting your PC?
Click to expand...

I restarted and no video device detected.. also I looked in device manager under display adapters and it will NOT let me update it, I have an update in my windows update and it WILL NOT let me update it from there either.. seeing it is an integrated webcam could this be part of the problem? Is something else in the logs or quarantine preventing this??

I should be seeing Imaging Device in the device manager and I still dont
 
I have basically restore everything except the bad entries from combofix's quarantine folder.. Can you open the files below with notebad again and copy the content?

C:\Qoobox\Quarantine\Registry_backups\SafeBoot-WudfRd.reg.dat
C:\Qoobox\Quarantine\Registry_backups\SafeBoot-WudfPf.reg.dat
 
did quarantine remove anything IDT?? i looked it up and that is Integrated Device Technology

Fiery said:
I have basically restore everything except the bad entries from combofix's quarantine folder.. Can you open the files below with notebad again and copy the content?

C:\Qoobox\Quarantine\Registry_backups\SafeBoot-WudfRd.reg.dat
C:\Qoobox\Quarantine\Registry_backups\SafeBoot-WudfPf.reg.dat
Click to expand...

yes.. one sec.. again this msg did not show until i posted my last post...
 
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfRd]
@="Driver"

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfRd]
@="Driver"


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfPf]
@="Driver"

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfPf]
@="Driver"
 
Ok, let's restore that too. Open notepad and copy the following:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfPf]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfPf]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfRd]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfRd]
@="Driver"
Click to expand...

Choose all file type and save as fix2.reg and merge it like last time. Then restart

Now we have restored everything CF deleted.
 
I hope I didnt hurt anything, I found an Intel driver reinstall from the recovery mgr.. it was the closest thing to the one I could update in windows update.. if not i will be back after reboot
 
Please try that in safe mode (restart your laptop and tap F8 continuously until you get to the advance boot option and select[/b] Safe mode [/b]

Then try to merge again then restart your laptop
 
Gbaby614 said:
I hope I didnt hurt anything, I found an Intel driver reinstall from the recovery mgr.. it was the closest thing to the one I could update in windows update.. if not i will be back after reboot
Click to expand...

The list in recovery manager includes all the software, even if you already have them.

Did you do a reinstall?
 
Fiery said:
Gbaby614 said:
I hope I didnt hurt anything, I found an Intel driver reinstall from the recovery mgr.. it was the closest thing to the one I could update in windows update.. if not i will be back after reboot
Click to expand...

The list in recovery manager includes all the software, even if you already have them.

Did you do a reinstall?
Click to expand...

it said it reinstalled a driver but i dont see any difference in anything.al. so i did a few important updates from microsoft as a search gave the idea if i did the updates a fix may have been in there.. going to do the above in safe mode now.. will return to let u know if it worked..
 
Fiery said:
Please try that in safe mode (restart your laptop and tap F8 continuously until you get to the advance boot option and select[/b] Safe mode [/b]

Then try to merge again then restart your laptop
Click to expand...

it wouldnt merge in safe mode either, i had safe mode w networking tho.. It keeps saying a file is open or being used that is preventing the merge?
 
Let's try this:

Open OTL. Under custom scan/fixes, copy and paste the following:

:reg
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfPf]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfPf]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfRd]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfRd]
@="Driver"

:commands
[reboot]
Click to expand...

Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
 
is there anything in the quote that shouldn't have gotten copied to the fix.reg2??

Fiery said:
Let's try this:

Open OTL. Under custom scan/fixes, copy and paste the following:

:reg
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfPf]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfPf]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfRd]
@="Driver"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfRd]
@="Driver"

:commands
[reboot]
Click to expand...

Then click Run Fix. Let your PC reboot to normal mode. A new log will be created automatically, post the content in the next reply.
Click to expand...

ok i will try this
 
i have two files on my desktop both named desktop.ini are those the logs? i dont see the new OTL.Txt but the one from a few days ago is there, would it be inside that log???
 
i just found this log on C:/

========== REGISTRY ==========
Unable to set value : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfPf\\@|"Driver" /E!
Unable to set value : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfPf\\@|"Driver" /E!
Unable to set value : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfRd\\@|"Driver" /E!
Unable to set value : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\WudfRd\\@|"Driver" /E!
========== COMMANDS ==========

OTL by OldTimer - Version 3.2.69.0 log created on 02032013_231708
 

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