Solved No internet access after using Malwarebytes

[MrwTsfy]

Hi
After downloading something (I don't remember what was it) my computer started to act weird. My keyboard and my mouse didn't work. So I used Malwarebytes to take care of the malware, and I fixed the issue with the keyboard and mouse by myself. But after trying to use a windows app from the windows app store, it says no internet connection and Code: 0x80072EE7. I searched on the internet and tried every solution I found, nothing worked. Then I saw that the same problem happened to some people in this website and the solution actually worked but I needed to make my own post because the solution can't be used by everyone. So please can someone help me ?

 

[TwinHeadedEagle]

Hello,

Can you get me this report?

C:\ProgramData\Malwarebytes\MBAMService\LOGS

MBAMSERVICE.LOG

If there are more of them, please upload everything. You can use this link: Zippyshare.com - Free File Hosting

 

[MrwTsfy]

Hello
Private file
Private file
Private file
Private file
I don't know if that is what you ask, my knowledge in computers and stuff is not good. But that is what I found.

 

[TwinHeadedEagle]

How many times did you perform a scan? Did you reboot after the first scan and how many times did you reboot?

 

[MrwTsfy]

I performed the scan 3 times, and I reboot my computer twice.

 

[TwinHeadedEagle]

Is MalwareBytes still active? Can you try to disable web protection? Then reboot and see if this solved the problem.

 

[MrwTsfy]

I disabled the web protection and reboot but it didn't solve the problem.

 

[TwinHeadedEagle]

Can you uninstall Malwarebytes? Let me know if this solved the problem.

 

[MrwTsfy]

I did and it didn't solve the problem.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[MrwTsfy]

Here are the reports the app gave me

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[MrwTsfy]

Here is the fixlog.txt

 

[TwinHeadedEagle]

How is the situation now?

 

[MrwTsfy]

It's still not working

 

[TwinHeadedEagle]

Are you using wireless or wired internet? How does your internet icon look like? Do you have an exclamation sign?

 

[MrwTsfy]

I use wireless internet, and no I don't have an exclamation sign.

 

[MrwTsfy]

When I try to use a windows app, like Instagram, it says "DNS lookup failed"

 

[TwinHeadedEagle]

Can you check if your DNS settings are set to automatic?

How to change DNS settings on a Windows 10 PC

 

[MrwTsfy]

It is set to automatic.