No internet after removing malware

[TwinHeadedEagle]

Fix with ESET Services Repair

Please download Services Repair by ESET and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• If security notifications appear, click Continue or Run.
• Accept the prompt about restoring services.
• Once the tool has finished, you will be prompted to restart your computer. Click Yes to restart.
• A log will be saved in the CCSupport folder the tool created on your desktop.

Please include that logfile in your next reply.



[img=]http://i59.tinypic.com/2eyjdoj.png[/img] System File Checker

• Press
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• sfc /scannow

• Windows will begin with system scan.
• When done, please reboot your system.

System File Checker report:

• Press
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

• Attach sfcdetails.txt from your Desktop in your next reply.

 

[Silvercat]

Here's the logs. Now Windows is saying it's not a genuine copy and the computer couldn't detect any networks at all and the troubleshooter couldn't identify the problem. Before I ran the system check, it looked like the internet was good, or at least it never said otherwise but I didn't go online to see.

When I went into the control panel and adapter settings, after two tries at diagnosing it turned the wireless back on and I can see networks, but it seems to be stuck on identifying. I'll try it on the LAN and report back.

 

[Silvercat]

No luck with the LAN either and the troubleshooter can't identify why.

 

[Silvercat]

Currently it's saying 'limited access' and it still can't connect. I've tried it with my phone as a hotspot to make sure it wasn't the router somehow.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Silvercat]

Sorry about the wait. I just started a new job and by the time get home, eat dinner, and clean up, it's time for bed.

 

[TwinHeadedEagle]

Let's try this:


Download the Net Adapter Repair All In One Please use this direct link

Save the application to your desktop, right click and run as administrator.

Note: Your ethernet cable must be plugged in during this process!!

Click the Advanced repair.

• Click OK at the prompt to continue.
• The program will need to reboot your machine, allow it to do so.
• Check your issue.
• If the issue still persist re-open (as administrator) the tool, check all boxes in the picture below.

Click Run All Selected.

Any prompts like the one below, select All Network Adapters.

Once you are prompted to restart the do so.

Check your issue. report back.

 

[Silvercat]

No change. I've attached NetAdaptor's logs.

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.