Software
Norton 360 (22.21.11.46)
Installation
3.00 star(s)
Installation Feedback
The installation process is generally smooth.
- 1 star deducted for installing Norton Crypto alongside Norton 360 without user's consent (although it is disabled by default).
- 1 star deducted for the lack of a progressive bar during the installation process.
Interface (UI)
3.00 star(s)
Interface Feedback
In general, the UI is well-organized, but it appears to be outdated and has a lot of room for improvement.
- 1 star deducted for the mismatch between My Norton interface (seems to be modern) and Norton 360 interface (seems to be outdated)
- 1 star deducted for the problematic Security History interface, which is prone to crashing when there are a lot of logs to display.
Usability
4.00 star(s)
Usability Feedback
- 1 star deducted for the relatively high FP rate, as per my experience and AV-C results.
- 1 star deducted, because you can't close multiple notifications with a single click.
- 1 star added for fast full system scan, thanks to the Norton Community reputation data.
Performance and System Impact
5.00 star(s)
Performance and System Impact Feedback
Norton is one of the lightest AV products I've ever used. Almost no impact on system performance.
- 1 star deducted for the relatively high system resource usage when removing threats.
- 1 star added for the excellent overall performance.
Protection
5.00 star(s)
Protection Feedback
According to the results of my testing and independent testing organizations, Norton offers best-in-class protection against all types of malware.
Scan engine: 4 stars. (Machine learning-based detection is great. For Signature-based detection, in some cases, a small change to sample will cause Norton to fail to detect. Detections like Trojan.Gen.X are solely based on sample hash. Also, in some cases, Norton is slower to respond to new threats than Kaspersky.)
Behavioral detection engine: 4 stars. (SONAR is doing a good job. It cannot, however, restore files that have been encrypted by ransomware. SONAR is reliant on a reliable internet connection.)
Firewall / IPS: 5 stars. Best-in-class.
Safeweb: 5 stars. It's nice and can effectively block online threats.
Pros
  1. No setup required
  2. Low impact on system resources
  3. Lightning fast scans
  4. Easy to use
  5. Ransomware protection
  6. Strong and reliable protection
  7. Blocks even brand new malware
  8. Consistently high test scores
  9. Effective malicious URL blocking
  10. Virus signatures are updated very often
  11. Excellent scores in independent tests
  12. Multiple layers of protection
Cons
  1. Relatively expensive
  2. Advanced users may want more control
  3. Short on configuration options
  4. Clumsy or awkward interface (UI)
  5. Includes links to paid-for components
  6. Nags about purchasing other version
  7. Higher than average false positives
Software installed on computer
More than 1 year
Overall Rating
4.00 star(s)
Disclaimer
  1. Any views or opinions expressed are that of the member giving the information and may be subjective.
    This software may behave differently on your device.

    We encourage you to compare these opinions with others and take informed decisions on what security products to use.
    Before buying a product you should consider factors such as price, ease of use, compatibility, and support. Installing a free trial version allows an antivirus to be tested in everyday use before purchase.

Anthony Qian

Level 4
Apr 17, 2021
166
I've been using Norton 360 for quite some time. It's now time to write a review for it. Norton 360 is ideal for computer novices due to its ease of use. However, with the recent addition of Norton Crypto, I'm thinking about switching to another AV, depending on Norton's response to user requests to make Norton Crypto an optional component during installation.
 

RoboMan

Level 33
Verified
Top poster
Content Creator
Well-known
Jun 24, 2016
2,264
Thanks for the review. I agree with most points you mention.

I find the product really light, and I really much like the approach when dealing with files, making use of Norton Insight you give you a proper recommendation on the file to be ran.

I do, however, also agree GUI needs improvement, it's a bit messy.
 

Andy Ful

Level 75
Verified
Helper
Top poster
Developer
Well-known
Dec 23, 2014
6,441
Hi,
It would be good to mention the Norton Insight feature (also Download Insight). This feature is the main reason for Norton's top results in the consumer AV tests.
Norton Download Insight is kinda similar to SmartScreen or the Avast Hardened Mode, but it is far more comprehensive for DLLs.(y)
 

Anthony Qian

Level 4
Apr 17, 2021
166
Hi,
It would be good to mention the Norton Insight feature (also Download Insight). This feature is the main reason for Norton's top results in the consumer AV tests.
Norton Download Insight is kinda similar to SmartScreen or the Avast Hardened Mode, but it is far more comprehensive for DLLs.(y)
I would say Norton's File Insight is similar to Kaspersky's Application Advisor and ESET's LiveGrid reputation lookup.

Norton's Download Insight, however, tend to produce FPs (WS.Reputation.1), which is annoying.
 

Andy Ful

Level 75
Verified
Helper
Top poster
Developer
Well-known
Dec 23, 2014
6,441
I would say Norton's File Insight is similar to Kaspersky's Application Advisor and ESET's LiveGrid reputation lookup.

These are similar to SmartScreen too. Simply show more info compared to SmartScreen.
All these solutions are based on file reputation, prevalence, etc.

Norton's Download Insight, however, tend to produce FPs (WS.Reputation.1), which is annoying.

That is why it also scores best against malware.:)
I made a few tests some time ago. For the fresh application installers/updaters downloaded from Softpedia (0-2 days old), the number of false positives is similar to SmartScreen or Kaspersky in @harlan4096 settings.
 

Andy Ful

Level 75
Verified
Helper
Top poster
Developer
Well-known
Dec 23, 2014
6,441
I guess the blocking due to "my settings" can't be considered as false positive, since We are adding a custom rule to the KSN reputation -> if the app is unknown in KSN, then move to UnTrusted (and not to Low Restricted -> Default) :)

More precisely, for PE files:
KSN reputation + "block" unknown ~ Norton Insight + block alert
The above reputation-based features have a similar number of false positives.:)
I used "block" instead of block because (rarely) some programs can run as Low Restricted.

KSN reputation works also for scripts. If I correctly recall, Norton Insight does not.
 
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amirr

Level 21
Verified
Top poster
Well-known
Jan 26, 2020
1,081
I've been using Norton 360 for quite some time. It's now time to write a review for it. Norton 360 is ideal for computer novices due to its ease of use. However, with the recent addition of Norton Crypto, I'm thinking about switching to another AV, depending on Norton's response to user requests to make Norton Crypto an optional component during installation.
You were using Norton 360 Standard?
 

BigWrench

Level 12
Verified
Top poster
Well-known
Apr 13, 2014
581
I’ve uninstalled Norton 360 many times and have never had an uninstall fail.

Sign in is only required during the installation process.

Same here. Never any issues.

Beck to the original post under cons….
I have always found very inexpensive licenses for renewing my license. (Always disable the “auto renew”) I’m pretty sure the last one I got was $19.99 for 5 PCs/ 15 months. 360 Deluxe.

 

Shadowra

Level 8
Sep 2, 2021
376
Norton is a very good product, however, 2 things displease me.

1) Norton has a disastrous commercial policy... I have already seen pop-up "scam" using Norton, and referring to the Norton website...
An example

1641641005622.png


2) Norton Crypto..... Sorry, but an antivirus that installs a BtcMiner without warning and without authorization is suspicious...
Of course it is made to protect and especially to mine crypto-currency, but I remind you that mining wears out computers and that Norton does not mind taking a percentage!

 

Nightwalker

Level 22
Verified
Helper
Top poster
Content Creator
Well-known
May 26, 2014
1,194
It is not used by crooks, but rather by advertising agencies that Norton pays ;)
There is also with McAfee

The advertising that you posted is clearly a scareware ad without any relationship with Norton, it is most used for tech support scam.

 

jetman

Level 9
Verified
Well-known
Jun 6, 2017
409
I have always used Kaspersky, although Norton seems like another good option. Now they are merged with Avast, they have a large slice of the home user market and therefore access to a huge amount of user data and suspicious samples.

Unfortunately, the free trial of Norton 360 requires credit card information. I'd rather not give credit card if I am doing a trial (I would never buy the product directly from Norton anyway).

The crypto mining feature slightly undermines the credibility of the product as well.
 

BigWrench

Level 12
Verified
Top poster
Well-known
Apr 13, 2014
581
Good reading......

from the Norton community....
1) Windows 10 must be with EN/US settings (Locale and Language - English (United States))
2) Norton 360 need a clean install with EN/US settings
3) Run again the EAP_Targetter_All_English.exe file... (http://liveupdate.symantecliveupdate.com/upgrade/EAP/EAP_Targetter_All_E...(link is external))
4) Go in the Antivirus settings menu (Settings -> Administrative Settings) to apply for EAP
5) Install all updates with Live Update
6) Restart PC/laptop
7) Check again if there are new updates with Live Update / and Restart PC/laptop for the 2nd time.
8) You will see the Mining thingy
9) Click Ok to start mining...

I assume that one needs to be opted into the Early Adopter Program

It never installed NCrypt.exe on either of my desktops running Norton. (Edit, it did after a search. Easily deleted with instructions found at the end of this post)

it can be disabled by temporarily shutting off ‘tamper protection’ (which allows users to modify the Norton installation) and deleting NCrypt.exe from your computer, (Norton folder) under engine. ✌️
 
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