Serious Discussion Norton seem to become "Tears of the Era"

ChristianP

Level 2
May 1, 2020
50
This thing is not ready, it detected on my onedrive the windows update blocker and wpd.exe as some trojans, plus it deleted wise care 365 from my pc because it was also a virus. Added the first two to the exclusions, downloaded wise care again, it quarantine it, i restore it and added to exclusion, tried to install it, it gets blocked again, well i uninstall Norton, went back to v22, hopefully they will improve it.
 

TuxTalk

Level 12
Verified
Top Poster
Well-known
Nov 9, 2022
576
This thing is not ready, it detected on my onedrive the windows update blocker and wpd.exe as some trojans, plus it deleted wise care 365 from my pc because it was also a virus. Added the first two to the exclusions, downloaded wise care again, it quarantine it, i restore it and added to exclusion, tried to install it, it gets blocked again, well i uninstall Norton, went back to v22, hopefully they will improve it.
Typical Avast
 

Trident

Level 34
Verified
Top Poster
Well-known
Feb 7, 2023
2,351
windows update blocker and wpd.exe
These are suspicious tools that attackers can abuse to compromise your security.
wise care 365
This is snake oil and anything but wise.
blocked again, well i uninstall Norton, went back to v22, hopefully they will improve it.
That’s normal, you’ve excluded the installer, but the installed program is not excluded. It triggers detections as well, till you exclude everything.

You can report these to Avast, but I doubt they’ll reconsider.
 

VAR_123

Level 1
Verified
Dec 4, 2021
42
I think this new Norton 360 v24 is still in development mode. Because while downloading video or any file through the Internet download manager, my laptop hangs (like 50% performance lag), and the downloading speed reduces from 30 MB/sec to 20 MB/sec. First, I thought it was an IDM fault, but today I tested uninstalling Norton v24, and everything is back to normal. Again, I tried installing Norton v24, and hang and speed reduction issues came again. Norton's CPU will be at 40–60% while downloading. I also tested in terms of performance while downloading in Chrome without IDM., which was at the same 15-20 MB/sec with a little less hang (like 20% performance lag) and CPU usage at 25–40%.
 

VAR_123

Level 1
Verified
Dec 4, 2021
42
I think this new Norton 360 v24 is still in development mode. Because while downloading video or any file through the Internet download manager, my laptop hangs (like 50% performance lag), and the downloading speed reduces from 30 MB/sec to 20 MB/sec. First, I thought it was an IDM fault, but today I tested uninstalling Norton v24, and everything is back to normal. Again, I tried installing Norton v24, and hang and speed reduction issues came again. Norton's CPU will be at 40–60% while downloading. I also tested in terms of performance while downloading in Chrome without IDM., which was at the same 15-20 MB/sec with a little less hang (like 20% performance lag) and CPU usage at 25–40%.
I have sent a feedback message and sent a log file created through Norton from Settings--Troubleshooting--Log a performance profile, and enabled debug logs. I hope they will resolve it :rolleyes:
 

mlnevese

Level 28
Verified
Top Poster
Well-known
May 3, 2015
1,739
When Avast and now Norton decide to remove software you want to use you can:

1) Change the behavior on detection from automatic to ask to the user. Then when it detects just add it straight to exclusions.
2) Let it quarantine the executable then remove it from quarantine. It will ask you if you want to add an exclusion.

Something you should do when using Avast/Kaspersky/Bitdefender and any other security software that creates a data cache is perform a full scan of your computer once. Then you can deal with all the problems that arise and have a significant performance boost at the same time.
 

Trooper

Level 17
Verified
Top Poster
Well-known
Aug 28, 2015
800
I think this new Norton 360 v24 is still in development mode. Because while downloading video or any file through the Internet download manager, my laptop hangs (like 50% performance lag), and the downloading speed reduces from 30 MB/sec to 20 MB/sec. First, I thought it was an IDM fault, but today I tested uninstalling Norton v24, and everything is back to normal. Again, I tried installing Norton v24, and hang and speed reduction issues came again. Norton's CPU will be at 40–60% while downloading. I also tested in terms of performance while downloading in Chrome without IDM., which was at the same 15-20 MB/sec with a little less hang (like 20% performance lag) and CPU usage at 25–40%.

Have others here had the same experience that you have?
 
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mlnevese

Level 28
Verified
Top Poster
Well-known
May 3, 2015
1,739
Have others here had the same experience that you have?
So far, I had to manually allow Brother printer software and Windows version of WhatsApp manually through the firewall and had to go through the quarantine routine to allow a software I use to function because it was an unsigned beta from Github and was detected by low reputation. Otherwise, no problems.

The firewall actually prompted me to know what i wished to do but it was weird to see relatively known software had no automatic rules.
 

SeriousHoax

Level 49
Verified
Top Poster
Well-known
Mar 16, 2019
3,861
Avast's Firewall is rather problematic in my experience. With Avast aka now Norton Firewall enabled if I use AnyDesk on my phone to connect to the PC then often it causes lag. It happens only with Avast Firewall. Avast in the VM also causes issue. I cannot copy-paste file/URL from the host to the VM. It's blocked by Avast Firewall. Tried quite a few things but couldn't make it work. It's been like this basically always. Never had these issues with any other product.
 

Andrew3000

Level 11
Verified
Top Poster
Malware Hunter
Well-known
Feb 8, 2016
537
This version of Norton v24 sucks. I have tested malware that goes to damage the MBR and is not blocked by the BB (same thing with Avast) while Norton v22 with SONAR succeeds perfectly in blocking the threat and preventing its corruption, making it possible to boot the system.
I would say they did a major downgrade.

Same malware also tried with Kaspersky and Checkpoint Harmony. They, too, prevent MBR corruption and the system is bootable.
 

Trooper

Level 17
Verified
Top Poster
Well-known
Aug 28, 2015
800
This version of Norton v24 sucks. I have tested malware that goes to damage the MBR and is not blocked by the BB (same thing with Avast) while Norton v22 with SONAR succeeds perfectly in blocking the threat and preventing its corruption, making it possible to boot the system.
I would say they did a major downgrade.

Same malware also tried with Kaspersky and Checkpoint Harmony. They, too, prevent MBR corruption and the system is bootable.

I will likely stick with version 22 for awhile then. I was hopeful this new version would be better but alas, it is not. Sad.
 

mlnevese

Level 28
Verified
Top Poster
Well-known
May 3, 2015
1,739
Avast's Firewall is rather problematic in my experience. With Avast aka now Norton Firewall enabled if I use AnyDesk on my phone to connect to the PC then often it causes lag. It happens only with Avast Firewall. Avast in the VM also causes issue. I cannot copy-paste file/URL from the host to the VM. It's blocked by Avast Firewall. Tried quite a few things but couldn't make it work. It's been like this basically always. Never had these issues with any other product.
In my experience many third party firewalls are problematic. Bitdefender used to block my wife's work VPN for instance... I would open a hole and it would close in the next update. Funny thing is Avast in the same machine does create the rules automatically.
 

Trooper

Level 17
Verified
Top Poster
Well-known
Aug 28, 2015
800
Question. I recently reinstalled Norton on my PC. I have a 360 Premium subscription. Do they provide an uninstall tool or is just removing it from the control panel sufficient? Thanks.
 
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mlnevese

Level 28
Verified
Top Poster
Well-known
May 3, 2015
1,739
Question. I recently reinstalled Norton on my PC. I have a 360 Premium subscription. Do they provide an uninstall tool or is just removing it from the control panel sufficient? Thanks.
It should be enough. The uninstall tool is necessary only when you get dangerous files left behind, like drivers, for instance.
 
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BigWrench

Level 19
Verified
Top Poster
Well-known
Apr 13, 2014
922
Question. I recently reinstalled Norton on my PC. I have a 360 Premium subscription. Do they provide an uninstall tool or is just removing it from the control panel sufficient? Thanks.
I use HiBit, and when I uninstalled the new version, Norton’s “built in uninstaller” took over. Very slow uninstall. Rebooted after the uninstall and HiBit restarted and I was able to scan for leftovers. 300 or so leftover ”files”. Wasn’t too bad. ✌️
 
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