Advice Request O&O ShutUp10: One setting keeps getting reset automatically?

[Morro]

View attachment 255224

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Edit:
O&O Software-Team
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Your O&O Software Team

Yeah that is exactly what I get as well.

 

[bjm_]

From: O&O Software Support <support(@)oo-software.com>
Sent: Thursday, March 11, 2021 3:34 AM
To:
Subject: Re: [TicketNr#2021031048000301] ShutUp 10 "Disable telemetry" toggles off?

Hello,
several values are monitored by O&O ShutUp10.

The first regkey is "AllowTelemetry" in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection

Please make also sure that the "Connected User Experiences and Telemetry" "DiagTrack" service disabled.

Aditionally O&O ShutUp10 checks these two keys:
HKLM\SYSTEM\CurrentControlSet\Services\dmwappushservice
HKLM\SYSTEM\CurrentControlSet\Control\WMI\AutoLogger\AutoLogger-Diagtrack-Listener

dmwappushservice disable - Google Search

Please note that unfortunately O&O ShutUp 10 cannot prevent that the Windows OS itself changes the Windows configuration.
Best regards / Mit freundlichen Gruessen
Senior Technical Support Engineer

 

[Morro]

So if I understand it correctly there is nothing we can do against it?

 

[bjm_]

So if I understand it correctly there is nothing we can do against it?

FWIW ~ reply to my followup with O&O Support .... that my "Connected User Experiences and Telemetry" "DiagTrack" service is disabled.

From: O&O Software Support <support(@)oo-software.com>
Sent: Thursday, March 11, 2021 4:28 AM
To:
Subject: Re: [TicketNr#2021031048000301] ShutUp 10 "Disable telemetry" toggles off?
As described, this is not the only key.
Aditionally O&O ShutUp10 checks these two keys:
HKLM\SYSTEM\CurrentControlSet\Services\dmwappushservice
HKLM\SYSTEM\CurrentControlSet\Control\WMI\AutoLogger\AutoLogger-Diagtrack-Listener

dmwappushservice disable - Recherche Google

Curious, Changelog does not mention new "Disable telemetry" behavior.

Changelog - O&O Software GmbH

O&O ShutUp10++:Free antispy tool for Windows 10 and 11 Changelog for the recent versions Version 2.1 2.1.1015 – released on October 28, 2025 Added: Removal of Copilot for Windows 10 and 11 with additional functionality from O&O AppBuster (uninstallation) and … Continue reading →

www.oo-software.com

Edit:


Maybe, users are supposed to edit reg keys to achieve "Disable telemetry = On?
IDK ~ over-my-skill-set
Thanks

 

[amico81]

my 'Disable telemetry' is now red.

I have the same problem

 

[Morro]

FWIW ~ reply to my followup with O&O Support .... that my "Connected User Experiences and Telemetry" "DiagTrack" service is disabled.

Curious, Changelog does not mention new "Disable telemetry" behavior.

Changelog - O&O Software GmbH

O&O ShutUp10++:Free antispy tool for Windows 10 and 11 Changelog for the recent versions Version 2.1 2.1.1015 – released on October 28, 2025 Added: Removal of Copilot for Windows 10 and 11 with additional functionality from O&O AppBuster (uninstallation) and … Continue reading →

www.oo-software.com

Edit:
View attachment 255303
View attachment 255300View attachment 255301
Maybe, users are supposed to edit reg keys to achieve "Disable telemetry = On?
IDK ~ over-my-skill-set
Thanks

It is possible that we need to do that, but like you I have no idea how to do that at the moment

 

[bjm_]

From: O&O Software Support <support(@)oo-software.com>
Sent: Thursday, March 11, 2021 11:41 AM
To:
Subject: Re: [TicketNr#2021031048000301] ShutUp 10 "Disable telemetry" toggles off?
O&O ShutUp 10 cannot prevent that the Windows OS itself changes the Windows configuration.

Your screenshot is showing that dmwappushservice is set to manual start. Maybe you want to disable it.

Best regards / Mit freundlichen Gruessen
Senior Technical Support Engineer

 

[Venustus]

Post #25 in this thread offers a workaround..But personally I think it's too much fiddling to get it to work:

Latest Windows 10 update won't allow me to completely disable telemetry - Page 2 - Windows 10 Support

Page 2 of 3 - Latest Windows 10 update won't allow me to completely disable telemetry - posted in Windows 10 Support: Hi, I have been running O&O ShutUp10 since it was released. No problems. Suggest revert all changes to stock and reboot. Delete the .ini file that O&O makes and the program...

www.bleepingcomputer.com

 

[bjm_]

From: O&O Software Support <support(@)oo-software.com>
Sent: Thursday, March 11, 2021 4:25 PM
To:
Subject:Re: [TicketNr#2021031048000301] ShutUp 10 "Disable telemetry" toggles off?

Hello,
for clarification:

If the telemetry toggle gets reseted from green to red after some time, you can consider this as expected behavior.
Because O&O ShutUp 10 doesn't prevent that Windows OS itself changes the Windows configuration back.

Best regards / Mit freundlichen Gruessen
Senior Technical Support Engineer

 

[Venustus]

Did that workaround work for you?

 

[Morro]

I see they are already starting to repeat sentences, oh well I guess that means that for now they can not solve it, maybe they find a way in the near future.

 

[SumTingWong]

Happen to me too. 24 hours later, the setting got reverted back to off. Anyone knows how to fix this?

 

[Venustus]

Happen to me too. 24 hours later, the setting got reverted back to off. Anyone knows how to fix this?

Did you try that workaround I found and posted above?

 

[SumTingWong]

Did you try that workaround I found and posted above?

which one?

@venustus It say right click to disable inheritenance but I don't see it.

 

[Venustus]

which one?

Post #25..Here:

Latest Windows 10 update won't allow me to completely disable telemetry - Page 2 - Windows 10 Support

Page 2 of 3 - Latest Windows 10 update won't allow me to completely disable telemetry - posted in Windows 10 Support: Hi, I have been running O&O ShutUp10 since it was released. No problems. Suggest revert all changes to stock and reboot. Delete the .ini file that O&O makes and the program...

www.bleepingcomputer.com

 

[SumTingWong]

@venustus
"
Right click on this key and DISABLE INHERITANCE. The REMOVE RIGHTS from EVERY OTHER ENTITY EXCEPT YOUR USER NAME. Then change your rights for this key to READ ONLY. I am not going to detail this here. You can look up the details for yourself. "

I right click HKLM\SYSTEM\CurrentControlSet\Services\dmwappushservice and i no see disable inheritance

 

[forgottenuser79643]

which one?

@venustus It say right click to disable inheritenance but I don't see it.

1. Right-Click the folder itself,
2. Click Advanced,
3. Disable Inheritence.

Though I haven't tried it, yet.

 

[Venustus]

@venustus
"
Right click on this key and DISABLE INHERITANCE. The REMOVE RIGHTS from EVERY OTHER ENTITY EXCEPT YOUR USER NAME. Then change your rights for this key to READ ONLY. I am not going to detail this here. You can look up the details for yourself. "

I right click HKLM\SYSTEM\CurrentControlSet\Services\dmwappushservice and i no see disable inheritance

You need to look under permissions when you right click on that service...

 

[Venustus]

It seems to be working here for now but it's a fiddly process

 

[SumTingWong]

It seems to be working here for now but it's a fiddly process

You need to look under permissions when you right click on that service...

View attachment 255344

1. Right-Click the folder itself,
2. Click Advanced,
3. Disable Inheritence.

Though I haven't tried it, yet.

did you guys try that method in post #25 on that bleeping link? Any problem at all?