Opened Email Attachment with Virus

victorbrca

New Member
Joined
May 2, 2018
Messages
1
OS
Windows 10
Antivirus
McAfee
#1
Hello everyone. First of all, thanks for any help provided.

I'm a Linux user without much experience on malware removal. Someone in my family opened an email attachment that had some malware, and I'm trying to help clean their computer.

Virus Total scan on email attachment - VirusTotal
 
Operating System
Windows 10
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Infection date and initial symptoms
March 20 2018
Current issues and symptoms
BSOD and power down.
Steps taken in order to remove the infection
Called McAffee, they scanned the computer and said it was ok.
Logs added to Help Request
FRST.txt, Addition.txt, I've also uploaded logs from other scans that I've performed

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,359
OS
Windows 10
Antivirus
ESET
#2
Hello,


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments