Troubleshoot PC Turns Off Whilst Gaming

[Theoretical]

PC Specifications:

CPU: i7 4790K
GPU: Nvidia GTX 970
PSU: Corsair CX750 750W
Motherboard: Gigabyte Z97-HD3
RAM: 16Gb

Hi, so for a while now I have been experiencing an issue where I would be in game and suddenly my PC would turn completely off, an example of game I have played where this has occurred was DayZ SA.

I first experienced this issue a few months back but took little notice and uninstalled steam because of college work, however recently I tried playing DayZ SA again and the issue occurred again.

I have in the past tried monitoring CPU and GPU temps whilst in game and they were normal when the issue occurred.

I have also considered it might be my PSU causing the issue but considering reliability and stability of corsair PSU's I have not concluded that this is the issue yet.

Any help to assist me in resolving my issue would be very appreciated.

 

[XIII]

Are you able to check through your Windows Error Reporting to see which critical errors occurred in one of these scenarios?

 

[aragornnnn]

Can you please check your CPU and GPU temps maybe something is overheating here.

 

[MalwareBlockerYT]

Can you please check your CPU and GPU temps maybe something is overheating here.

I was thinking the same. It sounds like something is overheating & then your PC is shutting down to stop damage...

When you say that you checked the temperatures what software were you using?

Try something like RealTemp:

TechPowerUp

It gives you accurate temperatures.

You should also check the temperature of your Motherboard & drives just to see how hot they are getting.

 

[XIII]

I have in the past tried monitoring CPU and GPU temps whilst in game and they were normal when the issue occurred.

Can you please check your CPU and GPU temps maybe something is overheating here.

I was thinking the same. It sounds like something is overheating & then your PC is shutting down to stop damage...

He mentioned he already has.

 

[Theoretical]

Ok thanks I will do a retest on the CPU and GPU temps but i'm fairly sure they were fine last time I checked. I did not check my event logs last time this occurred but when I recreate it I will post them here.

 

[Svoll]

Which driver do you have install for your GPU and does it only shundown on DayZ or any games you play?

Any CPU or GPU overclocks?

Try running DDU in safe mode and reinstalling drivers, that usually fix my issues with Origin and Steam games.

 

[Theoretical]

I do not play other component demanding games other than DayZ and I have no CPU or GPU overclocks.

I am currently running driver version 375.95

 

[Svoll]

I do not play other component demanding games other than DayZ and I have no CPU or GPU overclocks.

I am currently running driver version 375.95

Ahhh, do a search for NVtelemetry in your nvidia folder, and delete it =) GUIDE - NVIDIA Adds Telemetry, Here's How to Disable It

Wither 3 crashes with that newly introduced function.....

 

[Theoretical]

My issue has not started occurring recently, it started more than around 4 months ago.

 

[Evjl's Rain]

mostly likely due to melted CPU cooling glue. I got this a few times in the past
call a computer guy to put some glue on top of the CPU, hopefully it miht be fixed
otherwise it may be due to other hardware problems

 

[Venustus]

Try running prime 95,and some other benchmarks to rule out a hardware issue.
Warning:
Monitor your temps while running this!!!
Download Prime95 - MajorGeeks
Download 3DMark and PCMark - Futuremark
At least you can narrow down the cause!
Could be software related to the game itself.

 

[Theoretical]

Hi I forgot to mention I have actually tested using two bench markings 3DMark and Furmark and the issue did not present itself whilst running those tests.

So do you think I could rule out the hardware being the issue?

 

[aragornnnn]

Can you install and run Whocrashed, this program searches for drivers that might have crashed your pc.

Resplendence Software - Free Downloads

 

[Theoretical]

 

[MalwareBlockerYT]

Have you tried checking the CPU heatsink? You say that your CPU/GPU are overclocked?

Also you never actually said what your temperatures were? Please list your Load & Idle CPU/GPU temperatures for us to check

 

[RoboMan]

This kinds of sudden reboots or shut down often mean hardware problems. This may incluide incompatibility between hardware, or even dust or dirt on them. Have you tried checking the fan actually works fine and it's not stopped by dust/anything? Have you cleaned your PC reciently?

 

[Vasudev]

Check your PSU, I think its overloading with current system intake.

 

[Theoretical]

This kinds of sudden reboots or shut down often mean hardware problems. This may incluide incompatibility between hardware, or even dust or dirt on them. Have you tried checking the fan actually works fine and it's not stopped by dust/anything? Have you cleaned your PC reciently?

I have never opened the case and cleaned the PC components from the inside however I regularly do remove the dust from the PC case so I would not have to this.

Have you tried checking the CPU heatsink? You say that your CPU/GPU are overclocked?

Also you never actually said what your temperatures were? Please list your Load & Idle CPU/GPU temperatures for us to check

I stated in an earlier post that I did not overclock my GPU or CPU, I will be able to post the temps when I do a retest on the CPU and GPU temps soon.

 

[XIII]

It can't be incompatibility of hardware, or hardware interference since it only occurs under the stress of a specific task. If it were hardware incompatibility, or hardware interference, the PC would shut down even in idle at desktop. It can be a general hardware issue, but not incompatibility or interference.

No need to download software that simplifies your error reporting either. Just post your actual Windows Error Reporting log here once the issue occurs and we can determine if it is software, hardware, or both.