Troubleshoot PC won't shut down (because of the power save mode)

[JakeXPMan]

Briefly explain your current issue(s)

Save mode stops PC from shutting down.

Steps taken to resolve, but have been unsuccessful

Looked around the internet, but not finding the solution yet.

PC only restarts, or shuts down (manually) pushing power down for 5 seconds. Only way it powers down.

I also cannot get out of save mode (on desktop) with the PC or mouse, nothing happends... it stays in power save mode... until I force shutdown on it, and have to start up again.

I hope there's an easy fix to this one... Clicking "Never" on Power save helped get rid of it, but yet the PC still goes into save mode when shut down is clicked on.

Any help or advice would be great,

 

[Local Host]

Is possible you changed what the Power Button does,

 

[Freud2004]

Hello, in search type: msconfig

In the second separator of msconfig see if this option is turn on, it should be turned off.

 

[JakeXPMan]

Is possible you changed what the Power Button does,

My current Power settings

 

[JakeXPMan]

Only one driver fail... and its the PCI serial port one. Would this help solve my Power save issue ?

 

[JakeXPMan]

Hello, in search type: msconfig







In the second separator of msconfig see if this option is turn on, it should be turned off.

Thanks, it was clicked off. No issue there.

 

[plat]

If you can rule out other Windows factors, you might have to consider a hardware issue/s. There's a Lenovo diagnostic tool but I'm not sure if it'll run on your machine. Worth a try, maybe. Otherwise, you can look if Fast Startup is disabled. Control Panel / Power Options /Choose what the power buttons do /Change settings that are currently unavailable.

If the machine has USB ports the newer variety of external CD players may be backwards-compatible--provided the power supply is delivering adequate power via the 5th voltage rail. This assumes you have a 64 bit machine.

Source

Lenovo Diagnostics for Windows - Desktops, Notebooks, Workstations - Lenovo Support IN

support.lenovo.com

 

[JakeXPMan]

Source

Lenovo Diagnostics for Windows - Desktops, Notebooks, Workstations - Lenovo Support IN

support.lenovo.com

Thanks!
Ill run some tests and ill post the results...

 

[sepik]

If possible, one way to test hardware issues is to run live linux distro "straight-outta" usb stick. So we can narrow down the problem if its a hardware or software related. Linux Mint x64 in live usb mode comes to mind, it does have the best hardware support in "live mode".

Kind regards,
-sepik

 

[JakeXPMan]

Okay every test I put it through so far PASSED OK.

Motherboard , Video Card, RAM, PCI, Monitor, Display, HDD, etc


11/1/2020 09:23:42 - Passed
No errors found

 

[Freud2004]

Just in case, update the graphic drivers to lasted version even they are not supported for the manufacturer, is my case it resolved a serious issue with the external monitor.

 

[JakeXPMan]

Power PolicyCI Express ASPM is disabled (Plugged In)

The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.

Im going to further the tests with power.

 

[JakeXPMan]

If the machine has USB ports the newer variety of external CD players may be backwards-compatible--provided the power supply is delivering adequate power via the 5th voltage rail. This assumes you have a 64 bit machine.

Here's my energy report, how does it look? I only copied the error or warning spots...

Version:1.0 StartHTML:000000230 EndHTML:000014314 StartFragment:000002033 EndFragment:000014282 StartSelection:000002033 EndSelection:000014238 SourceURL:file:///C:/Users/User/AppData/Local/Lenovo/LDiag/energy-report.html

Analysis Results​

Errors​

Power PolicyCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_1C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_8086&PID_1C2D
Port Path

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Composite Device
Host Controller ID	PCI\VEN_8086&DEV_1C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_0461&PID_4E04
Port Path	1,2

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_1C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_8087&PID_0024
Port Path	1

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8087&PID_0024
Port Path	1

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_0BDA&PID_0181
Port Path	1,2

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_8086&PID_1C26
Port Path

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Input Device
Host Controller ID	PCI\VEN_8086&DEV_1C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_17EF&PID_6019
Port Path	1,1

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Mass Storage Device
Host Controller ID	PCI\VEN_8086&DEV_1C26
Host Controller Location	PCI bus 0, device 29, function 0
Device ID	USB\VID_0930&PID_6544
Port Path	1,3

Device Drivers:
Devices with missing or misconfigured drivers can increase power consumption.

Device Name	PCI Serial Port
Device ID	PCI\VEN_8086&DEV_1C3D&SUBSYS_102517AA&REV_04\3&11583659&0&B3
Device Status	0x1802400
Device Problem Code	0x1c

Warnings​

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)	156245
Maximum Timer Period (100ns units)	156250

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	8344
Requesting Process Path	\Device\HarddiskVolume3\Program Files\Lenovo\Lenovo Diagnostics Tool\LenovoDiagnostics.exe

Power Policyisplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.

Timeout (seconds)

3600

Power Policy:Sleep timeout is long (Plugged In)
The computer is configured to automatically sleep after longer than 30 minutes.

Timeout (seconds)

3600

 

[ZeePriest]

Do you have malwarebytes installed on your pc?

 

[JakeXPMan]

Do you have malwarebytes installed on your pc?

not yet, just got this PC desktop, fed ex from the mail a couple days ago.

 

[plat]

Here's my energy report, how does it look? I only copied the error or warning spots...

Honestly, I don't know how to interpret those findings and don't want to guess as that wouldn't be helpful at all. Hopefully, someone with experience reading this type of output will offer some insights there. Or if you don't want to wait, maybe plug in some key words and look online for others with the same issue?

Very good news about the hardware diagnostics results. Good to get that out of the way.

Maybe also check if you have latsst chipset drivers and if BIOS needs an update (but do some checking around about any later BIOS versions, an update may not always cure the problem at hand). You can check on the Lenovo site, I think you have to input the make and model to get the right ones, if available.

 

[ZeePriest]

Try this method
1. Right-click on Windows key and select Device Manager.
2. Find the Intel(R) Management Engine Interface and right-click it.
3. Select Properties and open Power Management tab.
4. Unmark the Allow the computer to turn off this device to save power option.
5. Click OK to save the changes and close Device Manager.

 

[JakeXPMan]

Very good news about the hardware diagnostics results. Good to get that out of the way.

Yes! I am not too shocked though as the seller I purchased the PC from, Has an online feedback of 99.7% and the PC was listed as cleaned, tested with windows 10 activated/updated.

It also has put in a bigger HDD, RAM, and Graphics Card then it's original state.

The hardware is a bit aged, but for the $ it was a good find I think, much stronger CPU/Graphics etc then my last Tower.

 

[JakeXPMan]

Try this method
1. Right-click on Windows key and select Device Manager.
2. Find the Intel(R) Management Engine Interface and right-click it.
3. Select Properties and open Power Management tab.
4. Unmark the Allow the computer to turn off this device to save power option.
5. Click OK to save the changes and close Device Manager.

Having some stops at method # 3-5.

 

[JakeXPMan]

Both Issues Solved!

1. Windows power save mode shutdown issue (FIXED)
I had to force an admin-command prompt, to stop Windows power save mode from stopping the shutdown process. here's a youtube video from MD Tech on how to do it. Tip two worked for me and seemed to for everyone else who left youtube comments.


2. Monitor won't wake from power save mode (FIXED)
This website link below helped me to disable the *USB selected suspended* this was my issue it was on "Enabled". Now I can power save my new PC when temporarily away from it.
If your monitor refuses to wake up after entering power save mode | Freeware Downloads | TheFreeWindows


Thanks everyone for the fast replies and suggestions.