Advice Request Problem with Bitdefender

[low L!fe]

Hello Guys
The wallpaper for my device has been changed to this
look Even though I use Bitdefender Total Security 25

Is this a virus that what?
Is my laptop hacked ?
what happen?

 

[Venustus]

Hello Guys
The wallpaper for my device has been changed to this
look Even though I use Bitdefender Total Security 25
View attachment 258268
Is this a virus that what?
Is my laptop hacked ?
what happen?

That looks abnormal.Can you do a scan with Hitman pro?

 

[low L!fe]

That looks abnormal.Can you do a scan with Hitman pro?

yes i will install mcafee and hitman pro and wait the results

 

[gery79]

why do you think mcafee can do better than bitdefender?

 

[SeriousHoax]

Scan with Norton Power Eraser along with HitMan. But don't delete everything Power Eraser detects. It's based on reputation so you'll be able to see if you see something that's suspicious or not known to you. Share a screenshot if you can of the scan result.

 

[low L!fe]

Hitman Pro 0 no threats found
McAfee Antivirus Plus 0 threats found
Kaspersky Total Security 0 threats found

 

[Pat MacKnife]

I don't see a problem ? The picture looks like a screenshots from a game with names from active members.

 

[Thiagoo]

yes i will install mcafee and hitman pro and wait the results

Don't get McAfee, you already have BitDefender and get something like KVRT for a second opinion scanner

You can download KVRT (Kaspersky Virus Removal Tool) here, then follow these steps:

1- Download and run the executable (if the malware blocks it, try running it on safe mode)
2- Confirm the license and click on Accept
3- It will load the modules, just wait
4- When it loads, click on Change parameters and then click on the System drive checkbox, and then click on Ok, then click on Start Scan and wait for it to finish.
5- If it finds anything, make sure Delete is selected on every file that KVRT detected:

6- Click on Neutralize All and then click on Continue and restart your PC.

EDIT: Looks like OP already scanned it with KTS while i was writing this, but OP should not install another antivirus software to scan his PC, just get HitmanPro and a online scanner (two portable software which won't cause conflicts)

 

[low L!fe]

I don't see a problem ? The picture looks like a screenshots from a game with names from active members.

Where did it come from on my computer? I don't play

 

[Freud2004]

Hello Guys
The wallpaper for my device has been changed to this
look Even though I use Bitdefender Total Security 25
View attachment 258268
Is this a virus that what?
Is my laptop hacked ?
what happen?

Can you change the wallpaper?



Some applications have options to make some figure your wallpaper, and they are not malicious, maybe you chose that option for mistake.

Like this (definir como fundo = set has wallpaper)

 

[Freud2004]

Where did it come from on my computer? I don't play

Some image from a forum and by mistake you defined has wallpaper, no?

 

[low L!fe]

no

Some image from a forum and by mistake you defined has wallpaper, no?

 

[Pat MacKnife]

Do you have another computer that someone else is using with the same login?
Strange, but i don't think its malware ?

 

[low L!fe]

Do you have another computer that someone else is using with the same login?
Strange, but i don't think its malware ?

yes
the problem on my 2 devices
laptop and desktop
the wallpaper changed automatically

 

[Pat MacKnife]

If it is set on 1 computer then other pc syncs the same background.

 

[low L!fe]

If it is set on 1 computer then other pc syncs the same background.

its a malware or not?

 

[Pat MacKnife]

No , if i set a background on my desktop and login with my laptop it also change to the same background, windows sync the same.

 

[low L!fe]

No , if i set a background on my desktop and login with my laptop it also change to the same background, windows sync the same.

iam not set this wallpaper and iam not install it

 

[Freud2004]

its a malware or not?

I don't think so, that don't look like an image chose to be installed by some malware. For me, it's some option from a game or chat or other thing that was set as a wallpaper.

You have the camera active, maybe some game or chat, and by mistake that was defined has a wallpaper.

 

[Thiagoo]

its a malware or not?

Have you ever used that wallpaper before? Is the PC shared with someone else? Is this account yours? (I'm asking because it's in bold and maybe you took a screenshot of your screen and accidentally set it as your wallpaper)