removing muvic toolbar program

Windows Malware Removal Help & Support
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Jasper106 said:
muvic toolbar still shoes under program list. Do you want me to try uninstalling it again?
Click to expand...

Yes, try and let me know if it is gone now.


Jasper106 said:
I also get an error message when I try to play solitare on hard drive that came with computer. I never got the error before my son tried downloading the game. The error says "Hardware acceleration is either disabled or not supported by your video card driver, which could slow game performance. Make sure you have the latest video card driver installed and that hardware acceleration is turned on."
Click to expand...

Do you know what graphics card is on your PC?


Jasper106 said:
When my sis was going to help me, we discovered that my computer was not set up to restore. She would going to have me restore to the point prior to him downloading the game. But we discovered that it was turned off. So, I think the muvic did something with that too.
Click to expand...


Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


Jasper106 said:
I just got redirected to bing when typing in a web address. My homepage is google
Click to expand...

In which browser is this happening?
 
It still won't let me remove Muvic through uninstall. It clocks like it is thinking and then acts like I never clicked on it.

I pulled up the info form my computer. This is what I found "Standard VGA Graphics Adapter". If that is not it, how do I found out what it has?

I am running the Farbar scanner now.
 
Farbar Service Scanner Version: 21-07-2014
Ran by Jessica1 (administrator) on 26-08-2014 at 07:57:08
Running from "C:\Users\Jessica1\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Google.com is unreachable
Attempt to access Yahoo.com returned error: Yahoo.com is unreachable

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============



Also, the redirecting is happening in Internet Explorer. It is the only browser I have ever used.
 
51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code: 
    createsrpoint;
systemspecs;
installedprogs;
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 
51a612a8b27e2-Zoek.png
Fix with ZOEK

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code: 
    createsrpoint;
Muvic Smartbar;u
Muvic Smartbar Engine;u
autoclean;
emptyalltemp;
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 
When it rebooted and I logged back in, I got a pop up that said an unknown program wanted to set my default as google.com. I said "no" because it was already on google.com. Was that ok?

Also, WHOHOOO! Muvic Toolbar and the other Muvic program is not listed in my program list anymore. Do I need to do other stuff to make sure it isn't running behind the scenes?
 
When it rebooted and I logged back in, I got a pop up that said an unknown program wanted to set my default as google.com. I said "no" because it was already on google.com. Was that ok?
Click to expand...

Yes it is ok :)


Also, WHOHOOO! Muvic Toolbar and the other Muvic program is not listed in my program list anymore. Do I need to do other stuff to make sure it isn't running behind the scenes?
Click to expand...

It isn't on your PC anymore :)



We're almost done, tell me how is your PC now?
 
It seems like it is running a lot faster.
I still get the video card error message when I try to play solitare.
 
Press the
WindowsKey.png
+ R on your keyboard at the same time. Type devmgmt.msc and click OK.

Expand Display adapters and tell me what is written there.
 
I will need deeper look into your system:

  1. Please download HWiNFO64
  2. Click Download HWiNFO HWiNFO64 Portable
  3. Unpack it and run HWiNFO64.exe
  4. Click Run and wait until program run.
  5. Click Report --> Create
  6. Choose Text logfile, then Browse and save it on your Desktop. Click Next, then Finish.
  7. Attach created report.
 
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