Slider ads that I can't get rid of!

T

tsiebert

New Member
Thread author
Sep 19, 2013
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As is quite obvious I'm sure, I am a very novice computer user, and I am totally lost when I read what I need to do to be able to post these logs you request. I'm willing to let you remotely access my laptop. Sorry!

** Read all other info that I've already input for details about my problem with slider ads **
 
Hi and welcome to MalwareTips! :)

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:
  • Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
  • Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
  • Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
  • Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
  • The absence of symptoms does not mean your PC is fully disinfected.
  • If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
  • Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Download OTL by Old Timer from here and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Click the Scan All Users checkbox.
  • Check the boxes beside LOP Check and Purity Check
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
  • Please attach the contents of these 2 Notepad files in your next reply.

If you don't know how to attach the files, please follow the instructions here: http://malwaretips.com/Thread-How-to-use-the-attachment-system?pid=16072#pid16072
 

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