Troubleshooting Something blocking Steam/Origin/UPlay internet access

[Derek Richardson]

Describe the problem

Internet acess is blocked still for those programs.

What have you tried?

Had help from TwinHeadedEagle, i was thinking it was malware, says PC is clean, found out cousin tried/succeeded in downloading a Steam wallet code generator around the same time this started happening. Have used Malwarebytes, Adw Cleaner, Farbar Recovery, ZOEK, ComboFix.

After the first initial attempts with steam i then moved on to trying Origin and UPlay and then discovered that they were also unable to connect to the internet, and not sure if its related to this but superanti spyware is unable to update its definitions, i noticed this happening around the same time as everything else.

 

[jamescv7]

What are your security software install? Did you check your Windows firewall to see if its getting block by connecting? Try them to put on exclusion to see if its working.

 

[Ink]

Cannot logon with your credentials? Change your passwords from another trusted PC.

 

[Derek Richardson]

I currently have F-secure as my AV, and Windows Firewall is all good, and i can login on the browser versions of Origin, Steam and UPlay just fine.

 

[Adhit Prakosho]

Try enter it into your AV exceptions list if it does not work then there is the possibility of corrupt

I'm sorry, my english is bad

 

[Derek Richardson]

When this all started i had a different AV (Bitdefender) but i will take a look at my exceptions list.... should i be looking at a possible OS reinstall?

 

[Cats-4_Owners-2]

When this all started i had a different AV (Bitdefender) but i will take a look at my exceptions list.... should i be looking at a possible OS reinstall?

Hello Derek.
As you are following through with checking your exceptions list, complete your investigations before re-installing your OS. It's always better to take one step at a time rather than succumbing to desperation.

Since the problem began following your cousin's recent installation of a "Steam wallet code generator around the same time", one option is to perform a system restore point set for before this took place.
I'd had a recent functionality problem on my WIndows 8.1 system, and found this did the trick for me.

 

[jim lin]

since you had Bitdefender i would use there uninstall tool just to make sure it is gone

Bitdefender uninstall tool
http://www.bitdefender.com/support/how-to-uninstall-bitdefender-333.html

you say you have Superantispyware it has some tools built in you could try and see if it will
fix something for connecting to the internet

also it would help in knowing the version of Windows you are using



James

 

[Adhit Prakosho]

I am very agree with @Cats-4_Owners-2 , take a long time if you reinstall your os and it is a last resort if all the troubleshooting solutions does not work .I always make Cloning OS if at any time there are problems that can not be solved and I really need to rush in the near future but I prefer fresh install. Especially if you want to play the game and was really excited, of course it is very annoying


I'm sorry, my english is bad

 

[Derek Richardson]

Alright i completely uninstalled bitdefender using their removal tool, im using windows 7, and i dont have a system restore point well at least not one that is closer than march of this year, and as far as uninstalling bitdefender none of the mentioned programs are working still.

 

[Cats-4_Owners-2]

Derek, another step you might consider before re-installing, resetting, or refreshing your OS, would be to check these posts (they sound like yours) on the Steam Community.

• http://steamcommunity.com/discussions/forum/1/864980734722992108/

Here are some youtube videos I've found, though I've not viewed them ..yet as I'm unfashionably floating our leaky XP using good sense in a sandbox.

 

[Derek Richardson]

alright i tried everything in the videos and still nothing and the steam community link you provided worked earlier but for some reason is no longer

 

[Derek Richardson]

also just out of curiosity i decided to boot up the computer in safe mode with networking just to see if that would fix anything and no improvement

 

[jim lin]

have you tryed from a Admin. command prompt

ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all

check the HOSTS file

Fix Internet Connection after Malware Removal
http://www.selectrealsecurity.com/fix-internet-connection



James

 

[Derek Richardson]

nope havent tried those jim lin

 

[Derek Richardson]

tried everything in the link and got nothin

 

[Derek Richardson]

How do i check the HOSTS file and what should i be looking for there

 

[jamescv7]

How do i check the HOSTS file and what should i be looking for there

%SystemRoot%\system32\drivers\etc\hosts

Usually the host file is design to map host names to IP address which those websites are written on that text, then its going to connect as assigned purpose. Its a place where causes issues on connecting due to DNS.

support.microsoft.com/kb/972034 (For resetting the host file)

 

[Derek Richardson]

alright so i went to microsoft support and had them reset my host file and restarted like they said and still no progress unfortunately

 

[jamescv7]

Based on this very lengthy of solutions that claim to be fix here are solutions as follows:

http://steamcommunity.com/discussions/forum/1/828935673158964273#c616189742967633669

http://steamcommunity.com/discussions/forum/1/828935673158964273#c648816743067001112

http://steamcommunity.com/discussions/forum/1/828935673158964273#c648816743066035585

Combination of doing some reset commands in CMD, tweaking registry keys and others.

Here is the beginning of all those comments that managed to solved:
http://steamcommunity.com/discussions/forum/1/828935673158964273#p1