SHP just crashed my moms lenovo E550 with win 10 pro, 1709, default settings, automatic updates, no other security programs. PC started to feel really sluggish at one point on HDD even tho full scan was done previously, programs opened more slowly, basically, PC become unusable, no errors nor warnnings. That gone really wrong, as I thought it was about a time to move on from Webroot, I guess SHP not gonna be it, but I have a feeling HMP.A was incompatible with some programs she used, e.g. Splashtop Business, Phobos and other hospital/medicine related database programs, although I didn't try to add each and every program to HMP.A exclusions, I felt like it was most likely a culprit, quite sad to be honest. Trying now SEPC on her laptop and so far no complaints about slow internet/boot time/program response time.