Fiery
Level 1
Hi,
Do you know what file/ the virus name that MSE detected?
Windows defender is automatically disabled if you are using MSE since they use a similar engine so nothing to worry
If you wish, we can check your system again. You'll need a usb for this one. Also, does malwarebytes turn orange everytime you boot up?
Download Farbar Recovery Scan Tool from the below link:
<ul><li>For x32 (x86) bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a flash drive.
For x64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a flash drive.</li>
<li>Plug the flashdrive into the infected PC.</li>
<li>Enter <>System Recovery Options</>.</li>
<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>
<[b]>To enter System Recovery Options by using Windows installation disc:</[b]>
<ul>
<li>Insert the installation disc.</li>
<li>Restart your computer.</li>
<li>If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.</li>
<li>Click <[b]>Repair your computer</[b]>.</li>
<li>Select <[b]>US</[b]> as the keyboard language settings, and then click <[b]>Next</[b]>.</li>
<li>Select the operating system you want to repair, and then click <[b]>Next</[b]>.</li>
<li>Select your user account and click <[b]>Next</[b]>.</li>
</ul>
<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <[b]>Command Prompt</[b]></li>
<li>In the command window type in <[b]>notepad</[b]> and press <[b]>Enter</[b]>.</li>
<li>The notepad opens. Under File menu select <[b]>Open</[b]>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <[b]><span style="color: #ff0000;">e</span>:\frst.exe</[b]> (for x64 bit version type <[b]><span style="color: #ff0000;">e</span>:\frst64</[b]>) and press <[b]>Enter</[b]>
<[b]>Note:</[b]><span style="color: #ff0000;"> Replace letter <[b]>e</[b]> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <[b]>Yes</[b]> to disclaimer.</li>
<li>Press <[b]>Scan</[b]> button.</li>
<li><[b]>FRST</[b]> will let you know when the scan is complete and has written the <[b]>FRST.txt</[b]> to file, close out this message, then type the following into the search box:
<[b]>services.exe</[b]></li>
<li>Now press the <[b]>Search</[b]> button</li>
<li>When the search is complete, search.txt will also be written to your USB</li>
<li>Type <[b]>exit</[b]> and reboot the computer normally</li>
<li>Please copy and paste both logs in your reply.(FRST.txt and Search.txt)</li></li>
</ol>
</ul>
Do you know what file/ the virus name that MSE detected?
Windows defender is automatically disabled if you are using MSE since they use a similar engine so nothing to worry
If you wish, we can check your system again. You'll need a usb for this one. Also, does malwarebytes turn orange everytime you boot up?
Download Farbar Recovery Scan Tool from the below link:
<ul><li>For x32 (x86) bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a flash drive.
For x64 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST64.exe" rel="nofollow external"><>Farbar Recovery Scan Tool x64</></a> and save it to a flash drive.</li>
<li>Plug the flashdrive into the infected PC.</li>
<li>Enter <>System Recovery Options</>.</li>
<>To enter System Recovery Options from the Advanced Boot Options:</>
<ul>
<li>Restart the computer.</li>
<li>As soon as the BIOS is loaded begin tapping the<> F8</> key until Advanced Boot Options appears.</li>
<li>Use the arrow keys to select the <>Repair your computer</> menu item.</li>
<li>Select <>US</> as the keyboard language settings, and then click <>Next</>.</li>
<li>Select the operating system you want to repair, and then click <>Next</>.</li>
<li>Select your user account an click <>Next</>.</li>
</ul>
<[b]>To enter System Recovery Options by using Windows installation disc:</[b]>
<ul>
<li>Insert the installation disc.</li>
<li>Restart your computer.</li>
<li>If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.</li>
<li>Click <[b]>Repair your computer</[b]>.</li>
<li>Select <[b]>US</[b]> as the keyboard language settings, and then click <[b]>Next</[b]>.</li>
<li>Select the operating system you want to repair, and then click <[b]>Next</[b]>.</li>
<li>Select your user account and click <[b]>Next</[b]>.</li>
</ul>
<li>On the System Recovery Options menu you will get the following options:</span>
<pre>Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt</pre>
<ol>
<li>Select <[b]>Command Prompt</[b]></li>
<li>In the command window type in <[b]>notepad</[b]> and press <[b]>Enter</[b]>.</li>
<li>The notepad opens. Under File menu select <[b]>Open</[b]>.</li>
<li>Select "Computer" and find your flash drive letter and close the notepad.</li>
<li>In the command window type <[b]><span style="color: #ff0000;">e</span>:\frst.exe</[b]> (for x64 bit version type <[b]><span style="color: #ff0000;">e</span>:\frst64</[b]>) and press <[b]>Enter</[b]>
<[b]>Note:</[b]><span style="color: #ff0000;"> Replace letter <[b]>e</[b]> with the drive letter of your flash drive.</span></li>
<li>The tool will start to run.</li>
<li>When the tool opens click <[b]>Yes</[b]> to disclaimer.</li>
<li>Press <[b]>Scan</[b]> button.</li>
<li><[b]>FRST</[b]> will let you know when the scan is complete and has written the <[b]>FRST.txt</[b]> to file, close out this message, then type the following into the search box:
<[b]>services.exe</[b]></li>
<li>Now press the <[b]>Search</[b]> button</li>
<li>When the search is complete, search.txt will also be written to your USB</li>
<li>Type <[b]>exit</[b]> and reboot the computer normally</li>
<li>Please copy and paste both logs in your reply.(FRST.txt and Search.txt)</li></li>
</ol>
</ul>
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