Solved Trouble using Emsisoft Emergency Kit to remove multiple Chrome.exe *32 virus

[Susannnnnn]

I did not upload any logs as I don't know where to find them.

I ran Emsisoft Emergency Kit - took about 5 hours - and I know it found several issues. But it loads in full-screen mode and none of the buttons are on the screen. There is no scrolling either. When the scan was done & it told me to hit the button "quarantine selected" - I can't because it's not displayed on the screen. This is very frustrating so say the least. How do I get Emisoft to display normally?

I've uploaded a screen shot of what I see.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
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  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Susannnnnn]

Hi - just wanted to let you know I will try this tonight. I work very long hours so I don't have much time during the week for the computer. I DO appreciate your help......... Already watching the thread

 

[Susannnnnn]

Here are log files from Avast and Hitman Pro. I'm not sure where else to look for files.

 

[Susannnnnn]

p.s. I am running Avast and Ad-Aware

 

[Susannnnnn]

logs from Farbar attached.

 

[TwinHeadedEagle]

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• Lavasoft Ad-Aware
• avast! Antivirus

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Susannnnnn]

when I download something, my computer does not give me the option to save a file. It's either open, save link, inspect element, etc so I could not save Farbar to my desktop. How can I do that?

Also, I have to leave for work in 25 minutes (8:30) and won't be home until @ 10:30 -11 (I work 3 jobs) so I hope you won't mind.

 

[Susannnnnn]

never mind - I figured it out. Got it on my desktop - continuing........ system says Ad-Aware was not instalaled. Saved exe to desktop & ran. Log attached - very late for work.........

 

[TwinHeadedEagle]

Good. How is your PC behaving now?

 

[Susannnnnn]

When I boot, it still comes up with a "chromium" browser window. Also, see screen shot of processes in task manager.

 

[TwinHeadedEagle]

Task Manager seems ok to me.

 

[Susannnnnn]

There are still multiple instances of chrome.exe *32 so the virus is still there. Plus, the chromium window on startup is from the virus. What do I do next to get rid of it? Nothing seems to have improved the situation yet.

 

[TwinHeadedEagle]

*32 processes are normal. There is nothing wrong with this.

 

[Susannnnnn]

Why is Chromium loading when I turn on the computer? That appeared as part of the virus. It's obviously some sort of clone to Chrome. How do I get it to stop appearing on boot-up?

 

[TwinHeadedEagle]

I don't know what are you talking about. What is Chromium?

 

[Susannnnnn]

Here is a screen shot of Chromium. From all of the posts I've read about this virus, you have the multiple instances of chrome.exe *32 along with the Chromium browser. I believe it tries to emulate Chrome while doing whatever the virus does.

 

[TwinHeadedEagle]

Hm, I checked some logs and it seems you're right.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Susannnnnn]

Here are the latest logs

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.