Trouble with PUP.Optional.SuperLyrics

[tdellaringa]

I've had this thing for a week or so, cannot get it gone. Used the steps on
http://malwaretips.com/blogs/pup-optional-superlyrics-a-virus/

But it's not working, thought it was gone once, but it came back. I included the logs.

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />


STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL

:OTL
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\87fe0906e4bfbcec428293cf9a5ac335\NetResource.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\19febd96672ffdb7ea244cef36aaa062\Zlib.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\b6bd87c968599725b8ab2e5c25d3046a\API.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\bc147d83c7c868eeee67082dcf55430c\File.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\8fedeb86a4a984edfc1fb255d4ea965c\XS.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\38a10ee333cf1a9afec3f0acdf1bbebc\Scan.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\c668a322917d32a5ea22894518aa9897\Base64.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\e2e81dd6b3e5a36f0bdae076393cc11d\SQLite.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\0665c25e931c1ac0151b062449e91028\XSAccessor.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\d1c77e404b5c4b954fa537ed63c8fb7b\File.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\aff7ee779ea184f884ed432c30a58f5d\Scale.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\7f2598c08178217a0e2c754f3d568f28\Byte.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\4f2c03383aab0133b8dc0a3fa2dd92fa\Storable.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\d10c2c06ba2044cccc247c4315f5c7d3\Process.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\cf5fe81e2f5dcbfecfd0495e1648c991\Unicode.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\c19d5e3dc664d9f4ce700001e2621cee\MD5.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\3a8764e0d7c5d453e01d9ad08cf7fb58\IO.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\d0bf009923f29116535c26d228271d6d\Scan.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\7ef0d901bf4203fbcf7a0fff0e82aa5f\Encode.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\d1e7c33431cd8713f2ce3582829a8b14\Socket.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\17d0b152e63e6bfe81b4b19588538896\mro.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\3b7106dd14676048b10bbb09a990f74c\XS.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\b979ace6da01e63d651cce9ee2474fdc\Name.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\bd5179a413bc0c4b82eedc22c6cab101\re.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\44727051c604ef6b79894b64d4c63832\Expat.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\eb138ef0e4282611dbf485a302784646\LibYAML.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\de446fdd1ae335c7d2b9e62bb8cdf765\B.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\2b1fc61b36a6711ea149b18bf3b41500\Parser.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\dacfd0ab9b5fd029ed8d29e4482b0775\XS.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\c344fd5536724b2af2e6453833b60203\SHA1.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\fa9e3c814aa32db2ad5f17bdfbc22746\attributes.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\7f177c338672436e01c4f0bdbcf94491\EV.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\961b0d62fa52b1dd29c795a822fbf1cf\DBI.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\60ff464e01c2cd5526dbdad5a125081d\Dumper.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\c199d3c1960e7aeeecb599487952bed2\HiRes.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\c5cce8d16a1bd48692b421dcf46d3396\Util.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\4461f48e31bde5c56b31b973b773de09\List.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\eaeabd54205de2f10c00aea80bbf0d83\Registry.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\3a7ccbf8181ee5a145227a6dfce3594c\WinError.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\df1ba73f49c38cbbc7a11c779c3506d2\OLE.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\e56c61f7248672819579325af3387035\POSIX.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\f233f63b6654362865c7577442edb9e3\Win32.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\32785c19dc6898fbbbf06f3b776edd08\Fcntl.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\5ffd05b2cbd58528e56519784ca9c869\Hostname.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\31638f63e39b38d3e250a9a57cb9d1c5\Cwd.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-4060\e2e81dd6b3e5a36f0bdae076393cc11d\icudt46.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\93e7e3d6030f426844228042348210cf\Service.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\bd5179a413bc0c4b82eedc22c6cab101\re.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\de446fdd1ae335c7d2b9e62bb8cdf765\B.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\eb138ef0e4282611dbf485a302784646\LibYAML.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\e56c61f7248672819579325af3387035\POSIX.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\32785c19dc6898fbbbf06f3b776edd08\Fcntl.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\df1ba73f49c38cbbc7a11c779c3506d2\OLE.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\5ffd05b2cbd58528e56519784ca9c869\Hostname.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\f233f63b6654362865c7577442edb9e3\Win32.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\31638f63e39b38d3e250a9a57cb9d1c5\Cwd.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\3a7ccbf8181ee5a145227a6dfce3594c\WinError.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\eaeabd54205de2f10c00aea80bbf0d83\Registry.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\4461f48e31bde5c56b31b973b773de09\List.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\60ff464e01c2cd5526dbdad5a125081d\Dumper.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\d10c2c06ba2044cccc247c4315f5c7d3\Process.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\7ef0d901bf4203fbcf7a0fff0e82aa5f\Encode.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\c5cce8d16a1bd48692b421dcf46d3396\Util.dll ()
MOD - C:\Documents and Settings\Admin\Local Settings\Temp\pdk-Admin-3028\d1e7c33431cd8713f2ce3582829a8b14\Socket.dll ()
[2010/07/15 19:34:36 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Admin\Application Data\Mozilla\Extensions\celtx@celtx.com
[2011/07/11 09:27:39 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Admin\Application Data\Mozilla\Extensions\home2@tomtom.com
[2010/01/09 14:35:58 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Admin\Application Data\Mozilla\Extensions\songbird@songbirdnest.com
[2013/10/16 20:29:27 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Admin\Application Data\Mozilla\Firefox\Profiles\4d0n9f24.default\extensions
[2013/07/09 13:39:26 | 000,312,847 | ---- | M] () (No name found) -- C:\Documents and Settings\Admin\Application Data\Mozilla\Firefox\Profiles\4d0n9f24.default\extensions\feca4b87-3be4-43da-a1b1-137c24220968@jetpack.xpi
[2013/07/19 18:49:58 | 000,001,793 | ---- | M] () -- C:\Documents and Settings\Admin\Application Data\Mozilla\Firefox\Profiles\4d0n9f24.default\searchplugins\Bing.xml
O3 - HKLM\..\Toolbar: (no name) - {ABB49B3B-AB7D-4ED0-9135-93FD5AA4F69F} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {09B71986-2AC5-482D-B6CB-42EA34F4F85B} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {09B71986-2AC5-482D-B6CB-42EA34F4F85B} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {A057A204-BACC-4D26-9990-79A187E2698E} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab (Reg Error: Key error.)
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab (Reg Error: Key error.)
[2013/09/23 10:57:58 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Admin\Application Data\com.sheetmusicplus.DigitalAirPrint
[2012/11/21 17:43:17 | 000,004,934 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\flwjycbm.bab
[2011/08/28 20:27:05 | 000,000,600 | ---- | C] () -- C:\Documents and Settings\Admin\Application Data\winscp.rnd
[2010/02/15 20:54:15 | 000,000,489 | ---- | C] () -- C:\Documents and Settings\Admin\Application Data\net.telestream.ustreamproducer.prefs.xml
[2010/01/26 10:36:26 | 000,000,600 | ---- | C] () -- C:\Documents and Settings\Admin\Local Settings\Application Data\PUTTY.RND
[2008/12/17 14:42:17 | 000,000,088 | RHS- | C] () -- C:\Documents and Settings\All Users\Application Data\E5E9D9D58B.sys
[2008/12/17 14:42:15 | 000,002,516 | -HS- | C] () -- C:\Documents and Settings\All Users\Application Data\KGyGaAvL.sys
[2008/04/11 16:23:02 | 000,000,029 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\counter.cfg
[2007/02/23 23:31:53 | 000,048,640 | ---- | C] () -- C:\Documents and Settings\Admin\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini


:commands
[emptytemp]
[reboot]

<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>

<hr />

 

[tdellaringa]

Hi, first thank you for helping me, I really appreciate it.

I am running the OTL fix right now - it has been over a half an hour. The system seems to be hung, I alt-tabbed between the browser, the app and the explorer, and nothing really comes up. Is this normal?

 

[tdellaringa]

It's now been over an hour. Should I try and restart?

 

[kuttus]

Please try a restart and try the fix again.

 

[tdellaringa]

Ok, so I've tried this 4 times now. Each time, the machine completely locks up and I have to restart via the power button. The last time, I was gone for 12 hours, and just got back, and it was still locked up. I noticed that Microsoft Security Essentials was popping some alert when I started it, so the last time, I tried disabling that. It didn't seem to matter, and some alert still popped - although too fast for me to see what it was, but it looked like the same thing.

 

[kuttus]

Okay... Please try to Disable MBAM and run the above OTL fix once more.

STEP 1: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Scan</>,then confirm each time with <>Ok</>.</li>
<li>After the Scan is Over press on Clean ,then confirm each time with <>Ok</>.
</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>

 

[tdellaringa]

I assume MBAM is the Malware Bytes app - I'm trying that now, although I still got that red X warning come up. It pops too fast for me to get a screen capture.

 

[tdellaringa]

I disabled it after running a Full scan again (with nothing found) - I had run all 4 apps again on your clean page.

After disabling, I ran OTL, and it worked. I've attached the log. Then ran ADW Cleaner and the log is attached.

As soon as I launched Chrome, the crap came back. It seemed it was okay when I launched Firefox at first, but I am not 100% sure. It seems like launching chrome and clicking on a link launches their script/popup, which gets the whole thing running again.

 

[tdellaringa]

Can't seem to attach the OTL log, I saved it as .txt and placed it on my dropbox:

https://dl.dropboxusercontent.com/u/48702/OTL.txt.log

 

[tdellaringa]

Just confirming, the ads and the popup do not appear in Firefox (I am using that now). I did turn Microsoft Security Essentials back on right before that, is it possible that has something to do with it?

 

[kuttus]

No... We can try other scanners...

STEP 1: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

---

Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

---

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

---

 

[tdellaringa]

For starters here's the JRT log again. It apparently could not access some HKEYs.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Microsoft Windows XP x86
Ran by Admin on Tue 10/22/2013 at 11:28:56.28
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Failed to delete: [File] "C:\Program Files\Mozilla Firefox\searchplugins\avg_igeared.xml"





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 10/22/2013 at 11:36:14.68
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[kuttus]

Okay. Try Malwarebytes' Anti-Malware.

 

[tdellaringa]

I've run Anti-Malware repeatedly. It ends up clean until I run Chrome, then it starts all over again. I tried running the rootkit - it crashed the system, although I did have Firefox open at the time.

 

[kuttus]

Please run the following utility so that I can get a log of your system...
STEP 1 : Run a scan with Combofix

Please read and follow very carefully the below instructions​

Download ComboFix from one of the following locations:

COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
----------------------------------------------------------------
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

<ul>
<li>Close any open browsers.</li>
<li>Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
<>Very Important!</> Temporarily <>disable</> your <>anti-virus</>, <>script blocking</> and any <>anti-malware</> real-time protection <em><>before</></em> performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause <em>"unpredictable results"</em>.</li>
<li><>WARNING: Combofix will disconnect your machine from the Internet as soon as it starts</>.Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
If there is no internet connection after running Combofix, then restart your computer to restore back your connection.</li>
</ul>
-----------------------------------------------------------------

How to run the Combofix scan :

1. Double click on ComboFix.exe & follow the prompts.
2. Accept the disclaimer and allow to update if it asks
3. When finished, it shall produce a log for you.
   [*]Please include the C:\ComboFix.txt in your next reply.

Additional notes:
<ol><li> Do not mouse-click Combofix's window while it is running. That may cause it to stall.</li>
<li> Do not "re-run" Combofix. If you have a problem, reply back for further instructions.</li>
<li> If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.</li></ol>



<hr />

 

[tdellaringa]

Okay, ran it - log attached.

 

[kuttus]

STEP 1: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> <em>(This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</em></li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />

 

[tdellaringa]

Neither one of the first two scans found anything. The log for the last one is attached. I accidentally launched Chrome to get to this page and one of those script windows popped again :/ - I have now removed the shortcut - I'm thinking I should uninstall chrome until this is all clear?

 

[kuttus]

NO need to remove Chrome... Please send me a Screen Shots of the problem you can see on Chrome...

Step -2


Please run Run Autoruns and send me the screenshots of the Tab Scheduled Task, Winlogon and Internet Explorer.


To Take Screen Of Your Screen.

1. Press PRINT SCREEN (Print Scr) key on Your Keyboard.
2. Now Open MS Paint
3. Open Paint by clicking the Start button
   
   , clicking All Programs, clicking Accessories, and then clicking Paint.
4. In MS Paint Click Edit, and then click Paste.
5. After this Save the File on your computer by Clicking on File --> Save

Add this Saved File in your next Replay