Solved Trovi PUP keeps corrupting Secure Preferences and Web Data

[faeriefate]

Hey! I know that a lot of people have this problem, but I think mine is kind of... unique? I haven't seen anything like this in me extensive research.

So, it started a couple of years ago on my old computer. I started having problems that turned out weren't related to Trovi, but in trying to fix the issue I found the Trovi PUP itself. The more I tried to remove the Trovi, the worse the computer got because of the other PUP/virus.

So, I moved to another computer, downloaded Chrome and signed into Chrome. Because, you know, all of my bookmarks are there and they are very important to me and my hobbies. Well, the Trovi Pup hit that computer. A quick run of Hitman Pro and deleting the corrupted files fixed that. No problem.

However, that was an old computer, so I got a new one. I bet you can guess where this is going. I downloaded Chrome, signed in, same problem. So, I did the same thing as my last computer and that fixed it. Run Hitman every month to make sure all's good, and everything's fine.

However, Chrome updated and part of these updates allow Trovi to take control back. Unfortunately. Because every time I start up Chrome, I have to sign back on, and the issues pursue.

I reset my Chrome settings and removed Trovi from my search list which fixed the issue with Web Data, but I can't get it off of my secure preferences, and there's something ultimately on Chrome that's causing this. I have a really bad feelings is one of the Chrome Apps that I downloaded when I was stupid and didn't know better, and I uninstalled them when I was smarter and realized how stupid I was.

But the fact that it moved from computer to computer when I signed in on Chrome tells me that it's something wrong with Chrome itself? I ran my computer with several anti-Malwares, and antiviruses, and they can't find anything other than a corrupt file in Web Data and Secure Preferences, so I don't know. I guess I should stop trying to guess at it and let you look at it yourself and tell me what I did wrong? Huh?

Please tell me what I did wrong and how to fix it?

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

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Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select
  
  Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

After that follow my next instructions to download & install the newset MBAM version.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Follow the prompts and let this process run uninterrupted.
• This scan can take a while, depending on your System specs.
• Upon completion, a log (JRT.txt) will open on your desktop.

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.

 

[faeriefate]

Thank you for getting to me so fast! I was really worried that I'd have to wait a week or something.

Umm, you said to stop immediately and go to you if something different happens.

When I scanned Malwarebytes, it said that there are no threats detected. Do I continue the steps?

 

[TwinHeadedEagle]

Yes, please continue.

 

[faeriefate]

Done and done. Here are the txt files.

I have a question. When I get rid of this, will this get rid of it on Google Chrome as well? Because I don't want to have to deal with this every time I get Google Chrome on a new computer.

 

[TwinHeadedEagle]

I didn't understand the last thing about Google Chrome.

How is your PC behaving now?

 

[faeriefate]

The issues occur when Google Chrome transfers my bookmarks etc from... I don't know where. So Every time I get a new computer and download Chrome and Sign in, I get the Trovi.

 

[faeriefate]

And Hitman Pro says that Trovi is still on my Google Chrome System Preferences.

 

[faeriefate]

Okay, I'm a dumbass. I'm a huge dumbass. Um... Just disregard the last few messages. I'll reply in a bit to tell you if it's all cleaned up.

 

[faeriefate]

All's good! Thank you!