unable to download/install files from ie

[rose18]

STEP 1: Run a scan with AdwCleaner

1. Download AdwCleaner from the below link.
   ADWCLEANER DOWNLAOD LINK (This link will automatically download Security Check on your computer)
   
2. Close all open programs and internet browsers.
3. Double click on adwcleaner.exe to run the tool.
4. Click on Scan,then confirm each time with Ok.
5. After the Scan is Over press on Clean ,then confirm each time with Ok.
6. Your computer will be rebooted automatically. A text file will open after the restart.
7. Please post the contents of that logfile with your next reply.
8. You can find the logfile at C:\AdwCleaner[S1].txt as well.

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STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

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Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

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Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

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thank you for the instructions! logs attached.

 

[kuttus]

STEP 1: Run a HitmanPro scan

1. Download the latest official version of HitmanPro.
   HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
2. Start HitmanPro bydouble clicking on the previously downloaded file.and then following the prompts.
   
   
3. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object clickNext.
   
   
4. ClickActivate free licenseto start the free 30 days trial and remove the malicious files.
   
   
5. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

Add to your next reply, any log that HitmanPro might generate.

STEP 2: Run a scan with ESET Online Scanner

1. Download ESET Online Scanner utility from the below link
   ESET ONLINE SCANNER DOWNLOAD LINK (This link will automatically download ESET Online Scanner on your computer.)
2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
3. Check Yes, I accept the Terms of Use
4. Click the Start button.
5. Check Scan archives
6. Push the Start button.
7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8. When the scan completes, push List of found threats
9. Push Export to Text file and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.
10. Push the back button.
11. Push Finish

STEP 3: Run a scan with Kaspersky Virus Removal Tool

1. Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
   KASPERSKY VIRUS REMOVAL TOOL (This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)
2. Follow the onscreen prompts until it is installed
3. Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
   • System Memory
   • Hidden startup objects
   • Disk boot sectors
   • Local Disk (C: )
   • Also any other drives (Removable that you may have)
4. Then click on Actions on the left hand side
5. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
6. Click on Automatic Scan
7. Now click the Start Scanning button, to run the scan
8. After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side
9. Click Detected threats on the left
10. Now click the Save button, and save it as kaslog.txt to your Desktop
11. Please attach kaslog.txt in your next reply.

 

[rose18]

STEP 1: Run a HitmanPro scan

1. Download the latest official version of HitmanPro.
   HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
2. Start HitmanPro bydouble clicking on the previously downloaded file.and then following the prompts.
   
   
3. Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object clickNext.
   
   
4. ClickActivate free licenseto start the free 30 days trial and remove the malicious files.
   
   
5. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

Add to your next reply, any log that HitmanPro might generate.

STEP 2: Run a scan with ESET Online Scanner

1. Download ESET Online Scanner utility from the below link
   ESET ONLINE SCANNER DOWNLOAD LINK (This link will automatically download ESET Online Scanner on your computer.)
2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
3. Check Yes, I accept the Terms of Use
4. Click the Start button.
5. Check Scan archives
6. Push the Start button.
7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
8. When the scan completes, push List of found threats
9. Push Export to Text file and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.
10. Push the back button.
11. Push Finish

STEP 3: Run a scan with Kaspersky Virus Removal Tool

1. Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
   KASPERSKY VIRUS REMOVAL TOOL (This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)
2. Follow the onscreen prompts until it is installed
3. Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
   • System Memory
   • Hidden startup objects
   • Disk boot sectors
   • Local Disk (C: )
   • Also any other drives (Removable that you may have)
4. Then click on Actions on the left hand side
5. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
6. Click on Automatic Scan
7. Now click the Start Scanning button, to run the scan
8. After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side
9. Click Detected threats on the left
10. Now click the Save button, and save it as kaslog.txt to your Desktop
11. Please attach kaslog.txt in your next reply.

 

[rose18]

--------
Finished

 

[kuttus]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)

Open FRST, and click Fix. Attach me that report after it is finished.

 

[rose18]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)

Open FRST, and click Fix. Attach me that report after it is finished.

----------------------
I downloaded FRST and ran. Then downloaded your file and ran the fix. Log is attached.

 

[kuttus]

STEP 1 : Run a scan with Kaspersky TDSSKiller

1. Download Kaspersky TDSKiller from the below link.
   KASPERKSY TDSSKILLER DOWNLOAD LINK (This link will automatically download Kaspersky TDSSKiller on your computer)
2. Double-click on TDSSKiller.exe to run the application.
   
   
3. Click Change parameters
   
   
4. Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
   
   
5. Click on the Start Scan button to begin the scan and wait for it to finish.
   NOTE: Do not use the computer during the scan!
6. During the scan it will look similar to the image below:
   
   
7. When it finishes, you will either see a report that no threats were found like below:
   
   
   
   If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
8. If any infection or suspected items are found, you will see a window similar to below:
   
   
   • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
   • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
   • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
     Make sure that Cure is selected. VERY IMPORTANT! - If Cure is not available, please choose Skip instead. DO NOT choose Delete unless instructed to do so.
9. Click Continue to apply selected actions.
10. A reboot may be required to complete disinfection. A window like the below will appear:
    
    
    
    Reboot immediately if TDSSKiller states that one is needed.
11. Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt which is based on the program version # and date and time run.
12. Attach this log to your next reply.

 

[rose18]

STEP 1 : Run a scan with Kaspersky TDSSKiller

1. Download Kaspersky TDSKiller from the below link.
   KASPERKSY TDSSKILLER DOWNLOAD LINK (This link will automatically download Kaspersky TDSSKiller on your computer)
2. Double-click on TDSSKiller.exe to run the application.
   
   
3. Click Change parameters
   
   
4. Check the boxes next to Verify Driver Digital Signature and Detect TDLFS file system, then click OK
   
   
5. Click on the Start Scan button to begin the scan and wait for it to finish.
   NOTE: Do not use the computer during the scan!
6. During the scan it will look similar to the image below:
   
   
7. When it finishes, you will either see a report that no threats were found like below:
   
   
   
   If no threats are found at this point, just click the Report selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.
8. If any infection or suspected items are found, you will see a window similar to below:
   
   
   • If you have files that are shown to fail signature check do not take any action on these. Make sure you select Skip. I will tell you what to do with these later. They may not be issues at all.
   • If Suspicious objects are detected, the default action will be Skip. Leave the default set to Skip.
   • If Malicious objects are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
     Make sure that Cure is selected. VERY IMPORTANT! - If Cure is not available, please choose Skip instead. DO NOT choose Delete unless instructed to do so.
9. Click Continue to apply selected actions.
10. A reboot may be required to complete disinfection. A window like the below will appear:
    
    
    
    Reboot immediately if TDSSKiller states that one is needed.
11. Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt which is based on the program version # and date and time run.
12. Attach this log to your next reply.

------------------------
Complete

 

[kuttus]

Now how's Everything working on the computer ?

 

[rose18]

Things are working great! Downloads are working through IE and FF on both admin accounts. What caused the issues and how do I prevent it from happening? Or was it something I did? Can I delete the other admin account? Thank you so much for your time and assistance!

 

[rose18]

Things are working great! Downloads are working through IE and FF on both admin accounts. What caused the issues and how do I prevent it from happening? Or was it something I did? Can I delete the other admin account? Thank you so much for your time and assistance!

-----------
Well the one download that started this whole thing still wont work. At least is actually goes through the motions of downloading and installing but runs into errors that even their virtual tech cant fix because it wont install. ugh

 

[kuttus]

You can delete the other Admin Account. I didn't get you ? Now what is not working?

 

[rose18]

McAfee won’t install on my computer. It at least goes through the process of installing folders, didn’t even get that far before, but has issues with malwarebytes and wont complete the installation. The files are still there but the .exe's won’t work. Installing their virtual tech .exe doesn't complete either. The install worked fine on two other computers. So i have no idea how to get it to work. I've tried to save it and run as admin, on the new admin account, with the same results. Everything else seems to be working just fine. I installed google sketchup 8 with no issues just now. Thank you for all the assistance.

 

[kuttus]

There may be any Compact ability issues with your computer and McAfee. OR any Windows Files may be missing. Check it with McAfee Support team.

 

[rose18]

Thank you for everything! If i have issues in the furture, is the process that i went through typical of what i should do?

 

[kuttus]

Please feel free to contact us back if you are having any virus related issues.