Solved Wajam virus problem

J

johncena96

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Oct 15, 2015
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Recently I have found that I have wajam malware on my computer. I have tried to delete this followed the steps on Remove Wajam Ads (Virus Removal Guide), but it doesn't work, since I still find the wajam ads when I open a new tab

When I found the wajam malware I tried to delete it through control panel but it didn't work and I found a strange program called kata-zoz. I looked for it in program file and i found that folder, having it inside a program named Uninstall. I clicked on that and the command prompt showed up, then later it the wajam uninstaller announced that wajam has been successfully deleted from the computer, but as you know It wasn't.

Please help me with this problem

My appreciation for all !
 
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
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  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
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    button below. Doing this, you make it easier for me to analyze and fix your problem.
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Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



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Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 
FRST.gif
Fix with Farbar Recovery Scan Tool

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This fix was created for this user for use on that particular machine.
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Running it on another one may cause damage and render the system unstable.
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​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
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    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
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Please attach it to your reply.




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Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code: 
    createsrpoint;
autoclean;
emptyclsid;
emptyalltemp;
ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
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  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Attachments

Thank you I don't see the wajam ads when I open a new tab anymore

But I still sometime see ads when i see a video on youtube I don't know whether they are from wajam or not

Is my system clean now ?
 
Thank you. Anyway how do I prevent Wajam from coming back again ? And what is that kata-zoz program that made the command prompt showed up with a code ? Because seriously I don't know why do I get that PUP
 
a program called kata-zoz ( No clear details ). I found it in Control Panel, during the time I found Wajam. I tried to delete Wajam but i ran very slow, so I looked for this kata-zoz and I found it in program ( or program file x86 ). It was a folder, so I opened that folder and I saw " Uninstall " with a trash can appearance. I didn't know what I was doing so I clicked on that and the command prompt showed up, afterwards saying that kata-zoz is deleted but I cannot leave the folder program file x86. I have to leave with the help of task manager. After one minute If i remember correctly it's announced that wajam was successfully deleted from my computer
 
Yeah it seems okay but i don't know if it's gone or not. And I also don't know what it is. it Might be the thing that leads to Wajam
 
Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
​
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MUST READ - security tips:

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MUST READ - general maintenance:


The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.



Recommended additional software:
​
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CCleaner - to clean unneeded temporary files.
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Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
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Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
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McShield - to prevent infections spread by removable media.
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Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
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Adblock - to surf the web without annoying ads!



Post-cleanup procedures:​


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



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Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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