I do ! webroot beta tester since day one ! gimme the money !
1- I do bash Test Labs without distinction, but i'm amused that Webroot always score bad and don't tell me because it is not tested properly, it is tested like the others, just that Webroot is all about is "rollback" feature which restrict the file access until "the lab" decide if it is malicious or legit. Hence a signature is released and the file is quarantined if malicious or the file is deemed legit and free to run unrestricted.
Which mean Webroot will never really stop an unknown file (unless the BB is really tightened, and even, i saw files slipped through it) but just restrict it to some extent, and with the modern and sophisticated malware we have now (scriptors, fileless malware, etc..), this approach becomes particularly weak.
Why do you think suddenly Webroot decided (after a decade) to implement script blocking and tried to implement anti-exploit mechanism (but still not done for this one yet)? because the cases i just mentioned.
2- one or two good score means nothing, we talk about consistency, it is not because i succeed only at one exam during my whole scholarship years than i suddenly become a very good student, no , im still weak overall.
In the same way, it is not because Kaspersky or ESET fail one or two test , that suddenly they lose their top position and become bad AVs.
Webroot fans often find some loops to promote Webroot, like "i use it since decade, never got infected" , sure, if you never cross serious malware, then it is quite expected... i also never get infected while using my security solutions, means they are awesome and better than others? No, it just mean i have safe habits and they never had to block anything.
The main reason i (still) like Webroot despite its bad detection is its excellent Webfilter, better responsiveness, and some options it has in the BB.
However, i really dislike the WRdata folder ridiculous grows issue, this could be solved ages ago just by implementing one option, but still not, which clearly shows the disdain the devs have to their customers, many complained about it. Not saying, when some professionals i know, reported a vulnerability or a bug, they get ignored...
Kid-like attitude very common in security forums or fields where there is a competition, like Windows vs Mac vs Linux vs Chrome OS or Android vs Iphone...etc...etc...