Solved Weird situation with my wife's computer

[Chuck57]

This might be in the wrong place. Something is going on with my wife's computer that I've never seen before.

She's running an HP 355G2, Win 7 Pro 64 bit, 8G RAM.

She cannot open any app on her desktop. When she tries, a box opens up saying 'Would you like to move to the recycle bin'. It happens to all of them. Then it begins opening endless boxes with the same message. I managed to get Emsisoft Emergency kit downloaded, but when I tried to install from the download folder, same thing "Do you want to move to recycle bin.' Then the endless box cycle starts.

She's got Panda free, probably an old version, on her computer, along with Ccleaner and SuperAntiSpyware (which I think is useless, but you can't tell her that).

I saved EEK to a thumb drive and it installed on her laptop and ran, and found nothing. For the sake of MY sanity, I hope somebody can tell me what's going on and how to fix it.

 

[brambedkar59]

Probably infected with a malware. Scan with a bootable USB Antivirus might help.
I would suggest you post here for some dedicated malware removal help.

Windows Malware Removal Help & Support

Get help removing adware, malware, spyware, ransomware, trojans, and viruses from Windows PCs. Follow the instructions in the pinned topics first. For security purposes, only authorized members may respond to requests for assistance.

malwaretips.com

It might take some time in getting response but you will be in safe hands.

 

[roger_m]

I suggest you that install and run Tweaking.com's Windows Repair.
It can fix a lot of problems with Windows and the free version is all you need to use. It sounds like an issue with Windows, rather than malware.

Homepage

www.tweaking.com

 

[shmu26]

Try with a different keyboard. Maybe the delete key is stuck in the down position. This behavior is not typical of modern malware, and is not a typical Windows issue, either. Some my strangest computer experiences were caused by keys being pressed down on the keyboard without my knowledge.

 

[sepik]

Hello,
Like @shmu26 said, one or more keys might be stuck. Passmark KeyboardTest might be useful in this situation.

Kind regards,
-sepik

 

[The_King]

Instead of left clicking on the app. Try right clicking then select open.

If this works then its mostly like a stuck delete key causing the issue and not malware or virus related.

 

[show-Zi]

I also feel the keyboard is suspicious. Try another keyboard. For laptops, if you connect a usb keyboard, that will take precedence.
Also check the dust in the keyboard gap.

 

[Chuck57]

It was the delete and period key in the numbers part of the keyboard. Everything has been fine so far, last evening until now. Thanks for the quick responses and correct diagnosis of the problem.

 

[show-Zi]

Hardware problems rarely occur, so they are often overlooked first.

It's a law from my experience.
'Beginners tend to suspect hardware problems first, and experienced people first suspect software problems'

 

[Vitali Ortzi]

Try with a different keyboard. Maybe the delete key is stuck in the down position. This behavior is not typical of modern malware, and is not a typical Windows issue, either. Some my strangest computer experiences were caused by keys being pressed down on the keyboard without my knowledge.

Sounds like a nightmare

 

[shmu26]

Sounds like a nightmare

A few days ago, I put my smartphone down on top of a second keyboard, which was connected, and frightening things started happening......................

 

[mlnevese]

A few days ago, I put my smartphone down on top of a second keyboard, which was connected, and frightening things started happening......................

Possession is always frightening. Always have a bottle of holy water close to your computer. If the computer fries when you use it it's proof it was possessed. At least now your home is free from an evil spirit

 

[brambedkar59]

Hardware problems rarely occur, so they are often overlooked first.

It's a law from my experience.
'Beginners tend to suspect hardware problems first, and experienced people first suspect software problems'

And paranoid guys suspect malware problems