Solved Why do I keep getting new ad tabs every time I click on something

[pnpn]

Hello,

Thank you for reading. Prior posting, I have tried several restores, uninstalls etc but to to avail. The new tab keeps popping up. I am quite lost on what to do next.

Regards,

PNPN

 

[pnpn]

I have also tried resetting the router, modem

 

[TwinHeadedEagle]

Hello,


Try emptying your browser cache.

 

[pnpn]

Hi,
Thanks for helping.
I have cleared both Chrome and Edge cache, but the new tab still pops up. Its wonderlandads.

 

[pnpn]

Hi TwinHeadedEagle,

I was browsing on the other threads which has similar symptoms like mine. I thought the router/modem might be compromised, since my smart tv is doing the same thing as my laptop now. However, when I tethered this laptop to my cellphone, it is still doing pop-up thing. I am even more confused now.

Regards,

pnpn

 

[TwinHeadedEagle]

Can you reset your router to factory settings?

 

[pnpn]

I can, but it will take me awhile to do it, since I need to get all the information from my ISP.
What I don't understand at the moment is that this laptop is still doing the pop-up thing, even without using the router.
Do you think this laptop has been infected, router or both ?

 

[TwinHeadedEagle]

Do you have Google Account on your browser on all devices?

 

[pnpn]

Yes, on most of them. Except for the smart TV.

 

[TwinHeadedEagle]

Please reset your sync and then log out and log in again from google accounts on your devices:

Reset your Chrome sync - Chrome Help

 

[pnpn]

Ok done.

 

[pnpn]

Malware still here and on tv

 

[TwinHeadedEagle]

What about router, did you reset it to factory settings?

 

[pnpn]

My ISP will be coming with a new modem/router tomorrow morning, since I have forgotten its PPPoe password on it.
I figured this will be safer as well if the modem is compromised. In the interim, is there anything else that I should check or do TwinHeadedEagle ?

 

[pnpn]

Whenever I restart my Laptop, I am seeing this quick bleep /split second program and its loaded something. Probably about 0.5 seconds quick. Do you think its the malware ?

On another matter, now I am seeing this in my router:
4 00:00:00:00:00:00 192.168.1.5 -1 sec Static
I have never seen this before nor have a static connection to my router.

Any thoughts ?

 

[TwinHeadedEagle]

Until you reset your router or get a new one with factory settings, I cannot comment anything.

 

[pnpn]

New router will be arriving in a few hours.
Thank you for replying.
Greatly appreciated.
Regards.

 

[pnpn]

Hello,

Modem/Router has been changed and reset to default settings now.
Regards.

 

[TwinHeadedEagle]

How is the situation now?

 

[pnpn]

TV, has no more pop ups.
Laptop still has pop ups.
All other devices has not been connected to wifi until further instructions from you.