Approx. start date
Jul 11, 2019
Operating System
  • Windows 10
  • List of current issues
    PC won't restart from GUI, needs multiple attempts to start after shutdown
    Steps taken, but unsuccessful?
    Ran sfc /scannow and DISM, disabled Intel Management Engine, uninstalled security softs and recovery app, deleted and merged partitions.

    Andy Ful

    Level 49
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    Trusted
    Content Creator
    @Local Host - OK, I just shut down from within Windows and Windows appeared to shutdown, but PC did not power off. But it did startup with one press of Power.

    @Andy Ful - I have power button set in Settings > Control panel to shutdown on press. I have not tried booting to safe mode but I think I would have to enable it in BIOS, IIRC, unless there is another way.
    Log out > use restart option with <Shift> key
    safeboot.png
     

    oldschool

    Level 38
    Verified
    Log out > use restart option with <Shift> key
    View attachment 217172
    After my last post, I shutdown via Windows and it shutdown completely. Multiple normal startup attempts with Power button failed but pressing and holding a couple of seconds + Enter got a startup interrupted from normal > BIOS options > escape to Windows.

    Yes, I just searched safe booting on Lenovo site but will try your method next. Stay tuned ...
     

    Gandalf_The_Grey

    Level 22
    Verified
    Would disabling fast boot help with the shutdown issues?
     

    Raiden

    Level 13
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    Content Creator
    I actually thought of an out there idea to test to see if it's windows vs hardware. What if your tried downloading a linux distro (ubuntu, kubuntu, etc...) and either tried installing it, or running it's live installer and see if you experience the same issues? If it shuts down and restarts fine, then it's tied to either Windows, or a driver/bios issue.The way I see it, if it's hardware related, then it will happen with all OSes IMO. Maybe I'm crazy hehe, but it may be a worth while test.:)(y)

    Who knows, maybe you'll like Linux more.:p
     
    Last edited:

    oldschool

    Level 38
    Verified
    Sometimes the driver is installed, but with problems. If so, it should be uninstalled or disabled and replaced by another one.
    View attachment 217181
    Please first send a screenshot if you will find such drivers. Do not uninstall them blindly.:giggle::emoji_pray:
    Your image is a little blurry. I assume that is an "!" on a yellow background. I will check again now that I know what to look for.
     

    oldschool

    Level 38
    Verified
    Update: Restart still fails. I just shutdown and cold started, which required 3 attempts. It seems I need to hold power button down for several seconds and release. This was a fairly painless start compared to many other attempts the last few days. FWIW here is the system log from this startup. Maybe this will give someone with knowledge a clue to what's happening? :unsure:

    Annotation 2019-07-20 173822.jpg
     

    Andy Ful

    Level 49
    Verified
    Trusted
    Content Creator
    If you press the Power Button once and you see that computer starts booting, then the Power Button is OK. If I understood your description of the problem, then:
    1. after pressing the Power Button the boot process starts, but soon your screen becomes black, the system does not start, and the Log On screen is not visible;
    2. the similar thing happens when you restart the system from the normal Widows session;
    3. the system starts without errors into Safe Mode and works without errors in Safe Mode;
    4. there are no problems with shutting down from Safe Mode;
    5. the system has a problem with shutting down from the normal session.
    Is the above description true or I missed something?