“Apple ID Was Recently Used at Apple Store” Scam Explained
Written by: Thomas Orsolya
Published on:
Have you recently received a suspicious text message claiming your Apple ID was used to make an unauthorized purchase at an Apple Store? Be on high alert – this is a crafty scam designed to trick you into calling fake Apple support numbers and giving away sensitive personal and financial information. In this article, we’ll take an in-depth look at how this insidious “Apple Store” text scam works, what to do if you’ve fallen victim, and how to protect yourself.
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Scam Overview
The “Apple ID Was Recently Used at APPLE STORE” scam utilizes text messages sent to unsuspecting iPhone users. These deceptive texts are carefully crafted to appear legitimate, often using wording like “[Apple Security Alert]” to create a false sense of urgency.
A typical scam text message reads: “We have noticed that your Apple id was recently used at “APPLE STORE” for $143.95, paid by Apple Pay Pre Authorization. Also some suspicious sign in request and apple pay activation request detected. That looks like suspicious to us. In order to maintain the security and privacy of your account we have placed those request on hold. If NOT you? Please Call +1 833-379-2186 to talk to an Apple Representative. Failing may lead to auto debit and charge will not be reversed. Call +1 833-379-2186 immediately to cancel this charge.”
The message includes a phone number to call, purportedly to speak with an Apple representative about the suspicious activity and cancel the fraudulent charge. Sometimes a link claiming to lead to Apple’s billing support page is also included. However, the phone number connects to scam call centers and the link leads to fake websites set up to steal your information.
This devious phishing scam preys on people’s fears about unauthorized charges and account security to manipulate them into acting quickly without scrutinizing the message. The scammer’s goal is to get you to call the fake support number or visit the phishing site, at which point they will attempt to extract sensitive data like your Apple ID password, bank account details, and credit card numbers.
It’s important to recognize that Apple will never send you unsolicited text messages about account issues or request sensitive information over text or phone. Always be wary of unexpected alerts pressuring you to take urgent action. When in doubt, contact Apple directly through their official website or support channels.
How the Scam Works
The “Apple ID Was Recently Used at APPLE STORE” scam is a multi-step con designed to gain access to your accounts and financial information. Here’s how it typically unfolds:
Step 1: The Bait
You receive an unsolicited text message claiming your Apple ID was used to make an unauthorized purchase, usually in the amount of around $150-$500 at an Apple Store. The message contains a phone number to call immediately to cancel the charge and secure your account.
Step 2: The Hook
Worried that your account has been compromised, you call the number provided, which connects you to a fake Apple support call center. The scammer on the other end, posing as an Apple representative, claims they need to verify your identity and investigate the fraudulent charge.
Step 3: The Line
The scammer asks for personal details like your name, Apple ID username and password, and possibly credit card or bank account numbers to “confirm your identity.” In reality, they are simply harvesting your sensitive data.
Step 4: The Sinker
In some cases, the scammer may claim your device has been hacked and insist on establishing a remote connection to run “diagnostics” and “secure” your account. If you allow remote access, they can install malware, spy on you, and even lock you out of the device.
The scammer will likely determine your device is “infected” and pressure you into paying for phony tech support services or security software. They may direct you to purchase gift cards or cryptocurrency and provide them the redemption codes as payment, which are impossible to recover once sent.
Step 5: The Catch
Once the scammer has stolen your info and money, they disappear. You’re left with compromised accounts, unauthorized charges, and potentially a hacked device. Undoing the damage can be costly and time-consuming.
What to Do If You’ve Fallen Victim to This Scam
If you believe you’ve fallen for the “Apple ID Was Recently Used at APPLE STORE” scam, take the following steps immediately to minimize the damage and secure your accounts:
Contact your bank and credit card companies to alert them of the scam. Request a freeze on your cards and dispute any unauthorized charges.
Change your Apple ID password and enable two-factor authentication if you haven’t already. Check your account for any unfamiliar transactions or changes.
If you provided remote access to your device, update all passwords stored in your keychain or browser. Run a full virus and malware scan using reputable security software. Consider having your device inspected by a legitimate technician.
Report the scam text to your carrier by forwarding it to 7726 (SPAM). This helps networks identify and block scam numbers.
File reports with the FTC at ReportFraud.ftc.gov and the FBI’s Internet Crime Complaint Center at IC3.gov.
Be vigilant for follow-up scams. Once you’ve fallen victim to one scam, your info may be added to lists sold on the dark web, making you a target for future cons.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Frequently Asked Questions About the “Apple ID Was Recently Used at APPLE STORE” Text Message Scam
Q1: What is the “Apple ID Was Recently Used at APPLE STORE” text scam?
A: The “Apple ID Was Recently Used at APPLE STORE” scam is a phishing scheme where fraudsters send deceptive text messages claiming your Apple ID was used to make an unauthorized purchase at an Apple Store. The texts contain a phone number to call immediately to cancel the supposed charge and secure your account. However, the number connects to a fake Apple support center run by scammers seeking to steal your sensitive information and money.
Q2: How can I identify a scam “Apple ID Was Recently Used at APPLE STORE” text message?
A: Scam texts often have a sense of urgency, pressuring you to act quickly. They may contain misspellings, grammatical errors, or awkward phrasing. Most importantly, they request that you provide personal information or click on a suspicious link. Remember, Apple will never ask for sensitive details like your password or credit card number over text, phone, or email.
Q3: What should I do if I receive a suspected “Apple ID Was Recently Used at APPLE STORE” scam text?
A: Do not reply to the message or call the provided phone number. Report the text as spam by forwarding it to 7726 (SPAM), then delete it. If you’re concerned about your Apple account’s security, contact Apple support directly through their official website or app.
Q4: I called the number in the “Apple ID Was Recently Used at APPLE STORE” scam text. What should I do now?
A: If you provided any personal information to the scammer, change your Apple ID password immediately and enable two-factor authentication. Contact your bank and credit card companies to alert them of potential fraud and request a freeze on your accounts. Monitor your statements for unauthorized charges and dispute any that appear.
Q5: The scammer convinced me to allow remote access to my device. What steps should I take?
A: If you granted remote access, your device might be compromised. Change all passwords stored on your device, especially those for sensitive accounts like email and online banking. Run a full virus and malware scan using reputable security software. Consider having your device examined by a trusted technician to ensure its integrity.
Q6: I paid the scammer with gift cards or cryptocurrency. Can I get my money back?
A: Unfortunately, once you’ve provided gift card codes or sent cryptocurrency to a scammer, it’s nearly impossible to recover those funds. Gift cards and crypto transactions are essentially untraceable and irreversible. This is why scammers prefer these payment methods.
Q7: How can I report the “Apple ID Was Recently Used at APPLE STORE” text scam?
A: In addition to reporting the scam text to your carrier by forwarding it to 7726 (SPAM), you can file reports with the Federal Trade Commission (FTC) at ReportFraud.ftc.gov and the FBI’s Internet Crime Complaint Center (IC3) at IC3.gov. Providing details helps authorities track and combat these scams.
Q8: How can I protect myself from falling victim to the “Apple ID Was Recently Used at APPLE STORE” scam?
A: Always be cautious of unsolicited messages claiming account issues or unauthorized charges, especially those demanding urgent action through unofficial channels. Do not click on links or call numbers provided in suspicious texts. If you’re unsure about the legitimacy of a message, contact the company directly using verified contact information from their official website. Enable two-factor authentication on your accounts whenever possible, and regularly monitor your financial statements for unusual activity.
By being aware of the tactics used in the “Apple ID Was Recently Used at APPLE STORE” text scam and taking proactive measures to protect your information, you can safeguard yourself against this and similar phishing schemes. Remember, vigilance is key in maintaining the security of your digital life.
The Bottom Line
The “Apple ID Was Recently Used at APPLE STORE” text scam is a sinister ploy designed to steal your sensitive information and hard-earned money. By impersonating Apple and instilling a sense of panic, scammers manipulate victims into turning over their data and paying for nonexistent security threats.
Always be skeptical of unsolicited messages claiming account issues or unauthorized charges, especially those urging immediate action over unverified channels. Remember, Apple will never ask for your personal information or account details over text, phone, or email.
If you receive a suspected scam text, do not engage with the sender. Report it as spam, then delete it. Should you have concerns about your Apple account’s security, contact Apple support directly through their official app or website. Stay alert, trust your instincts, and never let urgency overpower caution. With vigilance and awareness, you can avoid falling prey to the “Apple Store” text scam and protect your digital life.
How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
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Meet Thomas Orsolya
Thomas is an expert at uncovering scams and providing in-depth reporting on cyber threats and online fraud. As an editor, he is dedicated to keeping readers informed on the latest developments in cybersecurity and tech.
