Beware the FAKE Rooftop Macarons Order Confirmation Scam Email
Written by: Thomas Orsolya
Published on:
If you’ve recently received an email that appears to be from the popular Sacramento bakery Rooftop Macarons thanking you for an order, don’t click on any links right away. Scammers are sending out fake “thank you for your order” emails claiming to be from Rooftop Macarons in an attempt to infect devices with malware and steal personal information.
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Overview of the Rooftop Macarons Order Confirmation Scam
This phishing scam involving Rooftop Macarons aims to trick recipients into believing they have placed an online order with the bakery. The email includes details like an order number, amount charged to a credit card, and a link to download an invoice or track the fake order.
The email is made to look like an official order confirmation notice from Rooftop Macarons. However, a closer examination reveals many red flags:
The sender address does not match Rooftop Macaron’s official email address.
There are grammatical errors, typos, and other odd phrases throughout the email
It states that a charge has been made to the recipient’s credit card, when no real order was placed
Here is how this email scam might look:
Thank You For Ordering Invoice 4552 Your order Has been placed with Credit Card ending ****. $1445.5 ammout has been charged from the card. You can download invoice and tracking your oder Thank you ffor shupped form us
If the recipient clicks on the link, malware is automatically downloaded onto their device. This malware is designed to steal financial and personal information, including:
Credit card numbers
Bank account details
Passwords
Usernames
Social security numbers
Other sensitive data
With this data, scammers can engage in identity theft, drain bank accounts, make fraudulent charges, access other online accounts, and more. The malware can also potentially give attackers remote access to infected devices.
Rooftop Macarons has publicly denied sending these fake order confirmation emails. They stated on social media that the scam messages are not from their official email address and warned customers not to click on any links.
How the Rooftop Macarons Order Confirmation Scam Works
The scammers behind this phishing campaign are able to make the fake order confirmation emails appear convincing through specific techniques:
1. Sending from a spoofed email address
While the sender address on the email looks legitimate at first glance, it does not actually match Rooftop Macaron’s real domain. The scammers use a forged email address that looks similar to the bakery’s actual address.
2. Including fake order details
The email includes made-up specifics like an order number, amount charged, and credit card details. These details are fabricated to make it seem like a real recent purchase was made by the recipient.
3. Embedding malicious links
The emails contain links supposedly to download an invoice or track the fake order. These links actually install malware on devices.
4. Mimicking the tone/branding of a real order confirmation
The phishing emails closely imitate the messaging that a customer would receive after placing a real online order. This includes using the Rooftop Macaron logo and mimicking the tone of a legitimate confirmation notice.
5. Relying on urgency/curiosity
By making it seem like the recipient has been charged over $1000 for an order they didn’t place, the scammers hope the urgent need to contest the charge or curiosity about the situation will drive people to click the links.
6. Taking advantage of the brand’s reputation
The scammers exploit Rooftop Macaron’s reputation as a popular bakery that people are likely to have ordered from or at least be familiar with. This familiarity with the brand makes the fake confirmation more believable.
By combining these tactics, the scammers are able to trick a percentage of recipients into clicking on the embedded malicious links. Even a small amount of clicks can be enough for them to infect large numbers of devices and gain access to significant amounts of personal data.
What to Do If You Receive the Rooftop Macarons Order Confirmation Scam Email
If this phishing email ends up in your inbox, take the following steps right away:
1. Delete it immediately
Do not click on any links within the email. Delete it right away before even fully opening the message.
2. Mark it as spam
This will help filter future scam emails coming from the same address. In Gmail, you can click the dropdown menu next to the sender’s name and choose “Report phishing.”
3. Contact your credit card company if applicable
If the email includes partial credit card details, contact your credit card company to notify them of the phishing attempt and have them monitor your account for suspicious charges.
4. Run an antivirus scan
Even if you did not click on the link, run a scan to check for any malware that may have reached your device through other means.
5. Enable two-factor authentication
Adding an extra layer of security like two-factor authentication on important accounts can prevent criminals from gaining access even if they obtain your password.
6. Change passwords
Update passwords on your email, banking, shopping and other important online accounts. Make them strong and unique for each account.
7. Be extra cautious of any unsolicited emails
Going forward, be wary of any unexpected emails asking you to click links or download attachments. Verify the sender address is legitimate before interacting with the message.
8. Report the scam email
Forward the phishing email on to the Anti-Phishing Working Group at phish@apwg.org to help identify and stop scammers.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes stands out as one of the leading and widely-used anti-malware solutions for Windows, and for good reason. It effectively eradicates various types of malware that other programs often overlook, all at no cost to you. When it comes to disinfecting an infected device, Malwarebytes has consistently been a free and indispensable tool in the battle against malware. We highly recommend it for maintaining a clean and secure system.
Download Malwarebytes for Windows
You can download Malwarebytes by clicking the link below.
After the download is complete, locate the MBSetup file, typically found in your Downloads folder. Double-click on the MBSetup file to begin the installation of Malwarebytes on your computer. If a User Account Control pop-up appears, click “Yes” to continue the Malwarebytes installation.
Follow the On-Screen Prompts to Install Malwarebytes
When the Malwarebytes installation begins, the setup wizard will guide you through the process.
You’ll first be prompted to choose the type of computer you’re installing the program on—select either “Personal Computer” or “Work Computer” as appropriate, then click on Next.
Malwarebytes will now begin the installation process on your device.
When the Malwarebytes installation is complete, the program will automatically open to the “Welcome to Malwarebytes” screen.
On the final screen, simply click on the Open Malwarebytes option to start the program.
Enable “Rootkit scanning”.
Malwarebytes Anti-Malware will now start, and you will see the main screen as shown below. To maximize Malwarebytes’ ability to detect malware and unwanted programs, we need to enable rootkit scanning. Click on the “Settings” gear icon located on the left of the screen to access the general settings section.
In the settings menu, enable the “Scan for rootkits” option by clicking the toggle switch until it turns blue.
Now that you have enabled rootkit scanning, click on the “Dashboard” button in the left pane to get back to the main screen.
Perform a Scan with Malwarebytes.
To start a scan, click the Scan button. Malwarebytes will automatically update its antivirus database and begin scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check the status of the scan to see when it is finished.
Quarantine detected malware
Once the Malwarebytes scan is complete, it will display a list of detected malware, adware, and potentially unwanted programs. To effectively remove these threats, click the “Quarantine” button.
Malwarebytes will now delete all of the files and registry keys and add them to the program’s quarantine.
Restart your computer.
When removing files, Malwarebytes may require a reboot to fully eliminate some threats. If you see a message indicating that a reboot is needed, please allow it. Once your computer has restarted and you are logged back in, you can continue with the remaining steps.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Frequently Asked Questions About the Rooftop Macarons Order Confirmation Scam
1. I received an email thanking me for an order I never placed. Is this the Rooftop Macarons scam?
Yes, if you received an email about an order you never actually made claiming to be from Rooftop Macarons, it’s likely this phishing scam. The email may include fake order details like an order number, amount charged to a credit card, and a link to download the invoice. This scam aims to install malware or steal personal information. Do not click on any links within the suspicious email.
2. How can I tell if an order confirmation email from Rooftop Macarons is fake?
Warning signs include grammatical mistakes, a sender address that doesn’t match the official email adress, an urgent call to action, personal information you never provided, and an order number for a purchase you didn’t make. Any email with these red flags should be considered a scam.
3. What information are scammers trying to gain with the fake Rooftop Macarons order email scam?
This phishing campaign aims to steal personal and financial information such as credit card numbers, bank account details, passwords, and usernames. The malware installed when clicking their links can give them access to this sensitive data for identity theft.
4. I clicked the link in the fake Rooftop Macarons order confirmation email. What should I do now?
First, scan your device for malware and remove anything suspicious detected. Change passwords on all of your online accounts, starting with banking and email accounts. Contact your credit card company to monitor for unauthorized charges. Enable two-factor authentication wherever possible for an extra layer of security.
5. Is Rooftop Macarons being hacked? How are scammers sending fake emails from their domain?
Rooftop Macarons itself has not been hacked. The scammers are simply spoofing the domain to make it look like the email is coming from rooftopmacaron.com. The fake sender address is designed to imitate the real one. Rooftop Macarons has confirmed they did not send these phishing emails.
6. I operate an online business. How can I avoid having my domain spoofed for phishing like Rooftop Macarons?
Utilize email authentication protocols like SPF, DKIM, and DMARC. This will verify your legitimate outgoing emails and prevent scammers from spoofing your domain. Also educate customers on phishing threats and let them know to watch for any suspicious emails claiming to be from your business.
7. What precautions can I take to avoid falling victim to order confirmation phishing scams?
Carefully check the sender address on any unexpected emails and look for phishing red flags before clicking links. Avoid entering sensitive information on websites you access via email links. Enable multi-factor authentication when available. Monitor financial accounts regularly for fraudulent activity.
8. Where can I report the fake Rooftop Macarons order confirmation scam emails?
Forward any phishing emails you receive to the Anti-Phishing Working Group at phish@apwg.org. You can also report phishing attacks directly to Google, Microsoft, or any other email provider you use. Reporting scams helps mitigate the threat for everyone.
The Bottom Line
This scam takes advantage of Rooftop Macaron’s reputation to trick customers into infecting their own devices. If an email “thank you for your order” lands in your inbox seemingly from this bakery, proceed with extreme caution.
Look for signs it is fake, like grammatical errors and a forged sender address. Do not click on any links or download any attachments. Delete it right away and take steps to further protect your data and accounts from phishing. Staying vigilant for common signs of email scams can keep you safe.
How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
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Meet Thomas Orsolya
Thomas is an expert at uncovering scams and providing in-depth reporting on cyber threats and online fraud. As an editor, he is dedicated to keeping readers informed on the latest developments in cybersecurity and tech.
