Beware the Fake OpenAI Sora AI Download Scam – Read This!

1. Open the Settings app

   Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.
   

2. Go to “Apps & Features”

   In the Settings window, click “Apps” in the sidebar, then select “Apps & Features“.

   

3. Find and uninstall the malicious program

   Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
   Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
   When you find the malicious program, click the three dots next to it and select “Uninstall“.

   

   Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

4. Complete the uninstall

   Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
   Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

   

1. Open the Settings app

   Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
   

2. Click on “Apps”

   In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.

   

3. Find and uninstall the malicious program

   Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name.
   Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
   When you find the malicious program, click on it and select “Uninstall“.

   

   Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

4. Complete the uninstall

   Confirm by clicking Uninstall in the message box, then follow the remaining prompts.
   Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
   

1. Open “Programs and Features”

   Right-click the Start button in the taskbar, then select “Programs and Features“. This takes you straight to the list of installed programs.
   

2. Find and uninstall the malicious program

   Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.

   Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

   

3. Complete the uninstall

   Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

1. Open the Control Panel

   Click the “Start” button, then click “Control Panel“.
   

2. Click on “Uninstall a Program”

   In the Control Panel, click “Uninstall a Program” under the Programs category.
   

3. Find and uninstall the malicious program

   Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.

   Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.

   

4. Complete the uninstall

   Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.

Reset Chrome for Windows to default settings

We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

1. Open the Chrome menu

   Open Google Chrome and click the three-dot (⋮) icon in the top-right corner.

   
   

2. Open Chrome Settings

   Select Settings from the Chrome menu.

   
   

3. Select “Reset settings”

   Look at the menu on the left side of the Settings page. Scroll down and click Reset settings.

   
   

4. Restore Chrome’s original settings

   Click Restore settings to their original defaults.

   

   
   

5. Confirm the Chrome reset

   A confirmation window will appear. Click Reset settings.

   This will:

   • Restore the default search engine, homepage, and new tab page
   • Reset startup pages and pinned tabs
   • Disable installed extensions
   • Clear temporary cookies and website data

   Don’t worry: Chrome will not delete your bookmarks, browsing history, or saved passwords.

   Restart Chrome and perform a test search. If your searches now open normally in Google, you can stop here.

   If searches are still redirected through shady domains complete the additional step below.

   
   

6. Remove persistent search hijacker data

   Only complete this step if the redirect continues after resetting Chrome.

   Some browser hijackers hide inside Chrome’s local search-engine database. A standard Chrome reset may not remove this database, which is why searches can continue to pass through shady sites.

   The following procedure creates a backup of the affected database and allows Chrome to build a new, clean version. This is safer and less disruptive than deleting the entire Chrome profile.

   First, prevent Chrome Sync from restoring the hijacked settings:

   1. Open a new Chrome tab.
   2. Copy the following address, paste it into Chrome’s address bar, and press Enter:
      

      chrome://settings/syncSetup/advanced

      
      
   3. Under Manage what you sync, select Customize sync.
   4. Turn off Settings and Extensions.
   5. You can leave Bookmarks and Passwords enabled so your important data remains synchronized.

   Note: Some newer Chrome versions may automatically redirect this address to the Google Account settings page. If that happens, locate the list of synchronized Chrome data and turn off Settings and Extensions there.

   

   Now save anything you are working on and close every Chrome window.

   Run the cleanup command:

   1. Press the Windows key on your keyboard.
   2. Type PowerShell.
   3. Open Windows PowerShell. Administrator access is not required.
   4. Copy the entire command shown below.
   5. Right-click inside the PowerShell window to paste the command, then press Enter.
   6. If Windows warns you about pasting multiple lines, select the option to continue.
   
   

   $stamp = Get-Date -Format "yyyyMMdd-HHmmss"
   
   Get-Process chrome -ErrorAction SilentlyContinue |
    Stop-Process -Force
   
   $root = "$env:LOCALAPPDATA\Google\Chrome\User Data"
   
   if (Test-Path $root) {
    $profiles = Get-ChildItem $root -Directory |
    Where-Object {
    $_.Name -eq "Default" -or
    $_.Name -match "^Profile \d+$"
    }
   
    foreach ($profile in $profiles) {
    foreach ($name in @(
    "Web Data",
    "Web Data-journal",
    "Web Data-wal",
    "Web Data-shm"
    )) {
    $file = Join-Path $profile.FullName $name
   
    if (Test-Path $file) {
    $backup = "$file.search-hijacker-backup-$stamp"
    Move-Item -LiteralPath $file -Destination $backup
    Write-Host "Backup created: $backup"
    }
    }
    }
   }
   
   Write-Host ""
   Write-Host "Chrome search data has been cleaned."
   Write-Host "You can now reopen Chrome."

   Wait until PowerShell displays the following message:

   Chrome search data has been cleaned.
   You can now reopen Chrome.

   

   Close PowerShell and reopen Google Chrome. Chrome will automatically create a clean search database for every local profile.

   Next, copy the following address, paste it into Chrome’s address bar, and press Enter:

   chrome://settings/searchEngines

   Make sure Google is selected as the default search engine. Test several searches from the address bar and confirm that they no longer pass through shady search engines.

   Your important Chrome data is protected: the PowerShell cleanup does not remove bookmarks, saved passwords, browsing history, cookies, or installed extensions. However, it may reset locally stored Autofill addresses and form suggestions.

   The original search database is not deleted. PowerShell renames it and adds search-hijacker-backup to its filename so it can be recovered if necessary.

   Keep Settings and Extensions synchronization disabled while testing Chrome. Do not enable every extension at once. Enable only the extensions you recognize, one at a time, and test Chrome after each one.

   If the redirect returns after enabling a particular extension, remove that extension immediately.

Reset Firefox for Windows to default settings

We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

1. Open the Firefox menu and click “Help”

   Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help“.
   

2. Click “More troubleshooting information”

   In the Help menu, click “More troubleshooting information“.
   

3. Click “Refresh Firefox”

   On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the top-right area of the page.
   

4. Confirm the refresh

   In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
   

5. Click “Finish”

   Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish” — your Firefox is now clean.

   About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.

Reset Microsoft Edge to default settings

We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.

Updated for Microsoft Edge on Windows 10 and Windows 11 — July 2026.

1. Open the Edge menu and click “Settings”

   Open Microsoft Edge. In the top-right corner, click the three-dot (…) icon, then click Settings.

   

2. Prevent the unwanted settings from returning through Edge Sync

   If you are signed in to Microsoft Edge, a bad setting or extension may be stored in your Microsoft account and return after the reset.

   Copy the following address, paste it into the Edge address bar, and press Enter:

   edge://settings/profiles/sync

   On the Sync page, turn off these two options:

   • Settings
   • Extensions

   You can leave Favorites and Passwords turned on.

   If Edge says that sync is already off, simply continue to the next step.

   Important: Edge Sync settings are separate for each profile. If you use more than one Edge profile, switch to each affected profile and repeat this step.

   You do not need to sign out of your Microsoft account or delete the Edge profile.

3. Open “Reset settings”

   In the left sidebar, click Reset settings.

   You can also open the reset page directly. Copy the following address, paste it into the Edge address bar, and press Enter:

   edge://settings/reset

   

4. Click “Restore settings to their default values”

   Click Restore settings to their default values.

   

5. Confirm the reset

   In the confirmation dialog, click Reset.

   This resets the startup page, new tab page, search engine, and pinned tabs. It also disables all extensions and clears temporary site data, such as cookies.

   Don’t worry: your favorites, browsing history, and saved passwords will not be deleted.

   

6. Check your extensions before turning them back on

   Copy the following address, paste it into the Edge address bar, and press Enter:

   edge://extensions

   Remove any extension you do not recognize or no longer use. Pay particular attention to extensions related to search, coupons, shopping, PDF conversion, browser protection, new tabs, or video downloading.

   Do not turn all extensions back on at the same time. Enable only the extensions you recognize and trust.

7. Select a trusted search engine

   Copy the following address, paste it into the Edge address bar, and press Enter:

   edge://settings/searchEngines

   Select Bing, Google, DuckDuckGo, or another search provider you trust and make it the default.

   Remove any unknown search engines, especially providers with strange names or addresses that you did not add yourself.

   Restart Edge and perform a search from the address bar. If searches are no longer redirected, you can stop here.

8. If the redirect remains, clean the corrupted search data without deleting the Edge profile

   Use this additional step only if Edge continues to redirect searches after the normal reset.

   This command cleans the search-engine database from every local Edge profile while keeping your favorites, saved passwords, browsing history, cookies, and profiles.

   Before continuing: save anything you are working on because the command will close Microsoft Edge.

   1. Open the Windows Start menu.
   2. Type PowerShell.
   3. Open Windows PowerShell. Administrator access is not required.
   4. Copy the entire command below.
   5. Paste it into PowerShell and press Enter.

   $stamp = Get-Date -Format "yyyyMMdd-HHmmss"
   $root = Join-Path $env:LOCALAPPDATA "Microsoft\Edge\User Data"
   
   Get-Process -Name msedge -ErrorAction SilentlyContinue |
       Stop-Process -Force -ErrorAction SilentlyContinue
   
   Start-Sleep -Seconds 2
   
   if (-not (Test-Path -LiteralPath $root)) {
       Write-Host "The Microsoft Edge profile folder was not found:"
       Write-Host $root
       return
   }
   
   $profiles = Get-ChildItem -LiteralPath $root -Directory |
       Where-Object {
           $_.Name -eq "Default" -or
           $_.Name -match "^Profile \d+$"
       }
   
   $movedFiles = 0
   
   foreach ($profile in $profiles) {
       foreach ($name in @(
           "Web Data",
           "Web Data-journal",
           "Web Data-wal",
           "Web Data-shm"
       )) {
           $file = Join-Path $profile.FullName $name
   
           if (Test-Path -LiteralPath $file) {
               $backup = "$file.search-reset-backup-$stamp"
   
               try {
                   Move-Item -LiteralPath $file -Destination $backup -ErrorAction Stop
                   Write-Host "Cleaned: $($profile.Name)\$name"
                   $movedFiles++
               }
               catch {
                   Write-Warning "Could not clean: $file"
               }
           }
       }
   }
   
   Write-Host ""
   
   if ($movedFiles -gt 0) {
       Write-Host "Microsoft Edge search data has been cleaned." -ForegroundColor Green
       Write-Host "You can now reopen Microsoft Edge."
   }
   else {
       Write-Host "No Edge search database files were found." -ForegroundColor Yellow
   }

   The command does not permanently delete the original files. It renames them as backup files, and Edge creates a clean search database when it starts again.

   Note: this additional cleanup may also reset saved form-fill suggestions, saved addresses, and manually added search engines. It does not delete favorites, passwords, or browsing history.

9. Reopen Edge and test the browser

   Open Microsoft Edge again, visit edge://settings/searchEngines, and select your preferred search engine.

   Perform several searches from the address bar to confirm that the redirect is gone.

   Keep synchronization for Settings and Extensions turned off until you are certain that the computer and extensions are clean. If you enable them again, turn them on one at a time and test Edge after each change.

10. If Edge still redirects your searches

    Open edge://policy. If this is your personal computer and Edge displays unknown policies such as ExtensionInstallForcelist or DefaultSearchProvider, the hijacker may be installed outside the browser profile.

    In that situation, continue with the next malware-removal steps and run a complete antivirus scan. If the computer belongs to a company or school, contact its IT administrator before changing any policies.

Reset Internet Explorer to default settings

We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.

1. Go to “Internet Options”.

   Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.

2. Select the “Advanced” tab, then click “Reset”

   In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.

3. Click on “Reset”.

   In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.

4. Click on “Close”.

   When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
   Close your browser and then you can open Internet Explorer again.

Remove malicious extensions and settings from Safari

To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.

1. Go to Safari’s “Preferences”.

   On the menu bar, click the “Safari” menu and select “Preferences”.
   

2. Check Homepage.

   This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.

   

3. Click “Extensions”

   Next, click on the “Extensions” tab.
   

4. Find and uninstall malicious extensions.

   The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
   

5. Remove spam notifications ads

   Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.

   

6. Remove all data stored by websites on your computer.

   In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
   

   In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.

   

7. Empty Safari Caches.

   From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
   

   From the menu bar select Develop, then click on Empty Caches as seen in the image below.
   

Remove malware from Chrome for Mac

To remove malware from Chrome for Mac we will reset the browser settings to their default. Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.

1. Click on the three dots at the top right and go to Settings.

   Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.

2. In the left sidebar, click on the “Reset and Cleanup” option.

   In the left sidebar, click on “Reset and clean up“.

3. Click “Reset settings to their original defaults”.

   Now click on the “Reset settings to their original defaults”. link as shown in the image below.

4. Click “Reset Settings” button.

   A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button.

5. (Optional) Reset Chrome Data Sync.

   In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.

Remove malware from Firefox for Mac

To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.

1. Go to the “Help” menu.

   Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
   

2. Click “Troubleshooting Information”.

   Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.

   

3. Click on “Refresh Firefox”

   Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
   

4. Confirm.

   To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
   

5. Click on “Finish”.

   Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Remove malware from Chrome for Android

To reset Chrome for Android to its default settings, follow the below steps:

1. Open the “Settings” menu.

   Tap on the “Settings” app from your phone menu or home screen.
   

2. Tap on “Apps”.

   When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
   

3. Find and tap on Chrome.

   The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
   

4. Tap “Storage”.

   When Chrome’s app info menu is displayed, tap on “Storage“.
   

5. Tap “Manage Space”.

   Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
   

6. Tap “Clear all data”.

   Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
   

7. Confirm by tapping “Ok”.

   A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
   

Remove malware from Firefox for Android

To reset Firefox for Android to its default settings, follow the below steps:

1. Open the “Settings” menu.

   Tap on the “Settings” app from your phone menu or home screen.
   

2. Tap on “Apps”.

   When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
   

3. Find and tap on Firefox.

   The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
   

4. Tap “Storage”.

   When Firefox’s app info menu is displayed, tap on “Storage“.
   

5. Tap “Manage Space”.

   Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
   

6. Tap “Clear all data”.

   Tap “Clear all data” to delete all Firefox data including accounts, bookmarks, and your settings to reset the default settings.
   

7. Confirm by tapping “Ok”.

   A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from the Opera browser

To reset the Opera browser to its default settings, follow the below steps:

1. Open the “Settings” menu.

   Tap on the “Settings” app from your phone menu or home screen.
   

2. Tap on “Apps”.

   When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
   

3. Find and tap on Opera.

   The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
   

4. Tap “Storage”.

   When Opera’s app info menu is displayed, tap on “Storage“.
   

5. Tap “Manage Space”.

   Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
   

6. Tap “Clear all data”.

   Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
   

7. Confirm by tapping “Ok”.

   A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Samsung Internet Browser

To reset the Samsung Internet Browser to its default settings, follow the below steps:

1. Open the “Settings” menu.

   Tap on the “Settings” app from your phone menu or home screen.
   

2. Tap on “Apps”.

   When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
   

3. Find and tap on Samsung Internet Browser.

   The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
   

4. Tap “Storage”.

   When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
   

5. Tap “Manage Space”.

   Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
   

6. Tap “Clear all data”.

   Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
   

7. Confirm by tapping “Ok”.

   A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.

Remove malware from Microsoft Edge for Android

To reset the Microsoft Edge for Android to its default settings, follow the below steps:

1. Open the “Settings” menu.

   Tap on the “Settings” app from your phone menu or home screen.
   

2. Tap on “Apps”.

   When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
   

3. Find and tap on Microsoft Edge.

   The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
   

4. Tap “Storage”.

   When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
   

5. Tap “Manage Space”.

   Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
   

6. Tap “Clear all data”.

   Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
   

7. Confirm by tapping “Ok”.

   A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.