Advice Request Anybody seen a block like this before?

Please provide comments and solutions that are helpful to the author of this topic.

blackice

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Apr 1, 2019
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And...still no response even after contacting support. They just said the sample is in their lab a week ago. Not a very impressive response time, but I also understand staffing and deliverables.
 
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upnorth

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Jul 27, 2015
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As an update, I did receive a response from a file I submitted earlier in January last night. Still waiting on this one but hoping to hear something eventually.
You have the right as a customer to escalate it and get a higher priority on a support ticket that been waiting as long as this. Personal ( would not have the same patience. Impressive! ) I would call them up and ask them to explain themselves, unless you received a correct excuse and info on why the extreme delay. They should at least be able to give you a ETA ( estimated time of arrival ).
 

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