Advice Request Anybody seen a block like this before?

[blackice]

the probability is high that it is not malware
the probability is high that it is a fs bug

upload the burnoutpf.exe to hybrid-analysis.com for malware sandbox analysis?

Might do that tonight.

 

[blackice]

the probability is high that it is not malware
the probability is high that it is a fs bug

upload the burnoutpf.exe to hybrid-analysis.com for malware sandbox analysis?

Well, it's 124 Mb, so Hybrid-Analysis said no thanks.

 

[Andrezj]

Well, it's 124 Mb, so Hybrid-Analysis said no thanks.

you can look at the sanbox analysis result s on virus total

 

[blackice]

you can look at the sanbox analysis result s on virus total

Nothing remarkable there. Everything looks as though it is the official exe for the game. Kaspersky's hash also matched the official signed game exe.

 

[blackice]

And...still no response even after contacting support. They just said the sample is in their lab a week ago. Not a very impressive response time, but I also understand staffing and deliverables.

 

[blackice]

As an update, I did receive a response from a file I submitted earlier in January last night. Still waiting on this one but hoping to hear something eventually.

 

[upnorth]

As an update, I did receive a response from a file I submitted earlier in January last night. Still waiting on this one but hoping to hear something eventually.

You have the right as a customer to escalate it and get a higher priority on a support ticket that been waiting as long as this. Personal ( would not have the same patience. Impressive! ) I would call them up and ask them to explain themselves, unless you received a correct excuse and info on why the extreme delay. They should at least be able to give you a ETA ( estimated time of arrival ).

 

[blackice]

After months of waiting, and completely forgetting, F-Secure says the Burnout detection was a false positive. I knew it already, I was just curious how long the response time would be. Credit to them that they responded eventually.